Halcyon Death Care Management Solutions

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews
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About Halcyon Death Care Management Solutions

Halcyon Death Care Management Solutions has features for human resource tracking, financial management, form libraries and reporting. Whether you have one location or locations in multiple states, provinces or regions, Halcyon's deathcare management solutions can handle the job. With its powerful DCMS, staff can manage their funeral home or crematory in a fast and cost-effective way. Users are able to maintain each client's personal and financial information securely, as well as generate forms, contracts and more.
Halcyon Death Care Management Solutions Software - Halcyon Death Care Management Solutions calendar

Halcyon Death Care Management Solutions pricing

Halcyon Death Care Management Solutions does not have a free version but does offer a free trial. Halcyon Death Care Management Solutions paid version starts at USD 89.00/month.

Starting Price:
USD 89.00/month
Free Version:
No
Free trial:
Yes

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Halcyon Death Care Management Solutions Reviews

Feature rating

Value for Money
4.9
Functionality
4.6
Ease of Use
4.8
Customer Support
4.9
5 reviews of 38 View all reviews
Mel
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/06/2019

Funeral Software -- Personal service at the speed of business

We are solving the value proposition of time. The less time we spend at the desk and doing repetitive tasks, the more time we spend with our client families and focusing on our businesses.

Pros

The user interface and web-based software allow our team to easily manage our client families both inside and out of the funeral home. We can now spend more time with our own families and still manage work remotely from anywhere. This software has improved our Customer Relationship Management and cut down on the time we spend printing documents, programs, and other custom forms.

Having personal contact with programmers, customer service, and administration is something you won't find with the big software houses. We get detailed support and can influence the direction of the software by having close working relationships with the owners, developers, and designers.

Cons

Being a small shop sometimes means that new iterations come a little slower than the big software firms, but the flexibility and influence on the technical direction are still worth the wait. This is the best software on the market today -- period.

Response from Halcyon Death Care Management Solutions

Thank you Mel for your kind review. We are proud that Pennington Funeral Homes is using Halcyon software to continue to thrive and support families.

Replied 25/06/2019
Matthew
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/02/2022

Funeral Software

Pros

The ease of using the software is great, and all the tools are there that we use daily.

Cons

Nothing that we can find everything seems to be running smoothly and at ease.

Caroline
Caroline
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
1
Ease of Use
1
Customer Support
0

1
Reviewed on 04/02/2022

Do your Reserach

I would recommend doing research and asking for a more through understanding of the program.
I found the staff to be frustrated with me during the training sessions.

Pros

It seemed like a very helpful program. However once I signed up I was sorry to see the customer service was really dissapointing.

Cons

Customer Service was quick to respond. however I was having trouble with adaption to the software and I felt frustration by the administration. I ended up canceling my subscription and was told that the $500 was not refundable.

Response from Halcyon Death Care Management Solutions

Halcyon is widely accepted as the easiest funeral home management software to use. On rare occasion a customer doesn't have enough confidence using the computer and cannot grasp the system. When that happens we go well beyond our commitment to get them going. That is the case here despite the heavily discounted setup fee that was charged.

Our setup fee is nonrefundable and we set that expectation right up front. We also were not paid for several months' of service fees and custom work that was done.

We remain confident we did all we could and we wish you nothing but the highest success going forward.

Replied 14/02/2022
Brienna
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/02/2022

Personal Staff and Easy to Use Service

Excellent, would suggest to other managers in the business and will continue using

Pros

Body tracking, customer support, forms list and customizable options.

Cons

Sometimes the communication about fees incurred is a vague.

David
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/02/2022

Elevating our operation with clean, easy to use and effective technology

Overall, it has been a nice experience. The capabilities that Halcyon provides gives us room to be more efficient, saving administrative time and producing our most important documents in the way that is needed in order to reflect the quality of our operation. Saving documents and being organized digitally is becoming more important every day. Halcyon provides a great solution for modern day problems in the death care industry.

Pros

The general case management and printed contracts were our biggest improvement operationally. The ability to get our entire staff consistent with our statements of goods and services and clean up the details of those was our biggest goal when moving to Halcyon.

The integrations with ASD and Matthews-Aurora was nice features that made things easy and effective. Both of those organizations were already partners of ours, so it just made things easier for all of us.

Our credit card processing is run through Halcyon's integrated partner. It has been a nice transition from an old terminal, and all transactions automatically post to the account, which saves time on data entry on purchases and payments.

Cons

Wrapping your head around the sophistication of this software is the hardest part when onboarding. It can be overwhelming to think of all of the features to utilize and what it would do to your organization. The best advise would be to prioritize your goals when onboarding, and compartmentalize a few of the highest priority goals to focus on. You can always expand to other features over time.

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