About Halcyon Death Care Management Solutions

Halcyon Death Care Management Solutions pricing
Halcyon Death Care Management Solutions does not have a free version but does offer a free trial. Halcyon Death Care Management Solutions paid version starts at USD 89.00/month.
Alternatives to Halcyon Death Care Management Solutions
Halcyon Death Care Management Solutions Reviews
Feature rating
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Funeral Software -- Personal service at the speed of business
We are solving the value proposition of time. The less time we spend at the desk and doing repetitive tasks, the more time we spend with our client families and focusing on our businesses.
Pros
The user interface and web-based software allow our team to easily manage our client families both inside and out of the funeral home. We can now spend more time with our own families and still manage work remotely from anywhere. This software has improved our Customer Relationship Management and cut down on the time we spend printing documents, programs, and other custom forms.
Having personal contact with programmers, customer service, and administration is something you won't find with the big software houses. We get detailed support and can influence the direction of the software by having close working relationships with the owners, developers, and designers.
Cons
Being a small shop sometimes means that new iterations come a little slower than the big software firms, but the flexibility and influence on the technical direction are still worth the wait. This is the best software on the market today -- period.
Response from Halcyon Death Care Management Solutions
Thank you Mel for your kind review. We are proud that Pennington Funeral Homes is using Halcyon software to continue to thrive and support families.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Funeral Software
Pros
The ease of using the software is great, and all the tools are there that we use daily.
Cons
Nothing that we can find everything seems to be running smoothly and at ease.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Do your Reserach
I would recommend doing research and asking for a more through understanding of the program.
I found the staff to be frustrated with me during the training sessions.
Pros
It seemed like a very helpful program. However once I signed up I was sorry to see the customer service was really dissapointing.
Cons
Customer Service was quick to respond. however I was having trouble with adaption to the software and I felt frustration by the administration. I ended up canceling my subscription and was told that the $500 was not refundable.
Response from Halcyon Death Care Management Solutions
Halcyon is widely accepted as the easiest funeral home management software to use. On rare occasion a customer doesn't have enough confidence using the computer and cannot grasp the system. When that happens we go well beyond our commitment to get them going. That is the case here despite the heavily discounted setup fee that was charged.
Our setup fee is nonrefundable and we set that expectation right up front. We also were not paid for several months' of service fees and custom work that was done.
We remain confident we did all we could and we wish you nothing but the highest success going forward.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Personal Staff and Easy to Use Service
Excellent, would suggest to other managers in the business and will continue using
Pros
Body tracking, customer support, forms list and customizable options.
Cons
Sometimes the communication about fees incurred is a vague.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Elevating our operation with clean, easy to use and effective technology
Overall, it has been a nice experience. The capabilities that Halcyon provides gives us room to be more efficient, saving administrative time and producing our most important documents in the way that is needed in order to reflect the quality of our operation. Saving documents and being organized digitally is becoming more important every day. Halcyon provides a great solution for modern day problems in the death care industry.
Pros
The general case management and printed contracts were our biggest improvement operationally. The ability to get our entire staff consistent with our statements of goods and services and clean up the details of those was our biggest goal when moving to Halcyon.
The integrations with ASD and Matthews-Aurora was nice features that made things easy and effective. Both of those organizations were already partners of ours, so it just made things easier for all of us.
Our credit card processing is run through Halcyon's integrated partner. It has been a nice transition from an old terminal, and all transactions automatically post to the account, which saves time on data entry on purchases and payments.
Cons
Wrapping your head around the sophistication of this software is the hardest part when onboarding. It can be overwhelming to think of all of the features to utilize and what it would do to your organization. The best advise would be to prioritize your goals when onboarding, and compartmentalize a few of the highest priority goals to focus on. You can always expand to other features over time.