RezExpert

Pros

The web app was the best part of RezExpert. Out inventory can be accessed anywhere with a computer and internet, allowing on-site and satellite staff check availability almost anytime and anywhere as long as there is internet.

Cons

Very reliant on internet connection. While this is a strength, unexpected power outages or signal interruptions can inhibit working on the app. Offline pages will be great to check recent information.

Pros

The pricing tech support is outstanding there is so many features that has improved our operation

Cons

Only con I could think of is there is no cons

Pros

I like how helpful help desk is and that any suggestions I have offered they summit to the proper people.

Cons

I would like to be able to send mass emails to all registered guests through the system.

Pros

RezExpert gives us a more simple and effective way of offering reservation services to our visitors. It has helped us introduce online book services which see our visitors prebook a visit prior to visiting our conservatory. It has a messaging function that helps us communicate effectively with those aspiring to visit us. We get alot of useful insights by analyzing the reports we get from RezExpert which includes survey feedbacks from those who have had a visit to our museum.

Cons

RezExpert has been at very flawless behavior and we are very pleased that we have never had even a single issue with this product.

Pros

The software is by far the easiest system I've ever used. The ease of placement or movement of one reservation to another date or unit is what I like most. The options given to print the many forms of reports needed is also great.,

Cons

The only feature I would recommend updating would be the guest "warning", blacklist feature.

Pros

It helps in maintaining customer profiles, managing room rates, and ensuring efficient hotel operations, leading to increased guest satisfaction and overall revenue growth.

Cons

I don't find any flaws in this reservation management tool.

Pros

RezExpert does offer various fare classes, allowing customers to customize their travel experience by choosing the amenities and services they value most.

Cons

I have been most satisfied with RezExpert without complaints.

Pros

RezExpert automates our property reservation efforts. With automated booking processes, we can optimize pricing and offer dynamic rates, resulting in higher revenue generation.

Cons

I am totally happy with the featureset of RezExpert and I have no disrespect for it at all.

Pros

I find RezExpert to be a reputable reservation platform that uses secure payment methods, helping protect our traveller's personal and financial information.

Cons

It doesn't crash while finalising payment for a booking, it's such a sigh of relief.

Pros

Really like how RezExpert plays a crucial role in enhancing operational efficiency, guest satisfaction, and revenue generation for our travel business in the competitive hospitality industry.

Cons

Doesn't really hang or freeze during any bookings, so I am good for now.

Alternatives Considered

Pros

Rezexpert is fantastic because when fully booked, clients can be added to waiting lists and notified when a spot becomes available.

Cons

I don't find any aspect of RezExpert to be erroneous

Pros

I absolutely love that RezExpert allows our customers to easily check availability, choose preferred dates and times, and receive instant confirmation. This convenience enhances the overall customer experience and increases customer satisfaction.

Cons

We have zero complaints about this very automated reservation system.

Alternatives Considered

Pros

I like that with RezExpert, travelers or potential renters can access hospitality property and make bookings at any time of the day, irrespective of the property management office's operating hours. This round-the-clock accessibility increases the likelihood of bookings and maximizes occupancy rates.

Cons

It can be improved in terms of user interface making it look more simpler.

Pros

I like the integrated payment gateways in RezExpert which enable our guests to pay for their bookings online, leading to faster and secure transactions. This also reduces the risk of payment errors and fraud.

Cons

Does not give constant errors like other reservation software

Pros

As a Tour Operator, RezExpert has provided a user friendly experience for our customers and halved our admin time.

Cons

Like most booking systems password requirements for customers to sign up can be quite complicated but we understand there’s no way around it.

Pros

I really like how efficiently it plays a pivotal role in enhancing operational efficiency, guest satisfaction, and revenue generation for our organization

Cons

Hotel reservations are booked without any issues, we are good for now.

Pros

I like RezExpert a lot because availability is updated in real-time, preventing overbooking situations and conflicts. This transparency builds customer trust and helps avoid embarrassing situations.

Cons

Of course not, it is such a brilliant reservation software that I haven't seen a single error.

Pros

With access to historical data and booking trends, RezExpert enables better pricing strategies, dynamic rate adjustments, and the implementation of promotional offers, maximizing revenue potential.

Cons

After having used it for years, I find no issues with this software.

Pros

The ease of online booking and the very supportive tech help

Cons

None to date so far the program works well for my business

Pros

From installation through training, customisation and support, the company has been outstanding!

Cons

Booking nights rather than check in / out dates. I just had to get my head around it.

Pros

Rez Expert is a very easy system to use, and a staff find it easy to understand and operate with reservations. There are great functions available to make your reservations easy to book and make any changes that are required. It is fantastic how you can intergrade with other third parties to connect into the system for more reservations. We love the support that you receive when it is needed from the team at Rez Expert.

Cons

Group bookings are great. It would make it easier if you could allocate the name of the guest for each booking on the group page. Where you first start making booking 1, 2 etc, as you enter the amount of people and site number. This needs to have the caravan or motorhome etc option to select. Another words it would be great to be able to gather all information with each guest on this page before submitting. As you have to find which person is on what site for the caravan length etc and then with the group leader you have to search their name to put in the booking 1 with there booking. It would cut out time with the booking as it is timely over the phone when making the reservation.

Pros

I like the powerful tools it provides for managing all aspects of the running a hospitality business. With its wide range of features, it makes it really easy to manage reservations, payments, staff members, and everything else associated with a successful hospitality business. The customer service and quick response times are also top notch.

Cons

One thing I didn't like about it is the lack of customizability. It doesn't provide a lot of options for customizing the system according to our needs. That said, the features and tools it comes with are more than enough for most hotels, hostels and tour operators.

Pros

One of the most significant benefits of RezExpert is its comprehensive set of features. The platform offers everything a hospitality business needs to manage their reservations and properties, from online booking to payment processing. The customizable reports and analytics also allow businesses to gain a deeper understanding of their performance and identify areas for improvement.

Cons

RezExpert's intricacy, on the other hand, presents one of its biggest obstacles. The learning curve may be challenging for beginners and the programme may be intimidating. Companies may need to spend a lot of time and money training their employees on how to utilise the platform efficiently. Also, small firms may not be able to afford the price levels, which might restrict access to the site.

Pros

First starters, the software is so easy to use, it was mostly common sense to get started. When I have questions, the answer is just a phone call away. Customer service reps are patient and very well trained to help me out and answer all my questions. They explain everything so I understand what they did and learn from it. I'm always learning about new features (and some new to me features) that makes my day run easier. I appreciate the videos, phone calls, and emails that let me know about the features. It's awesome.

Cons

The only thing I do not like about this software is when we accidentally check out and cannot check back in without bugging customer service. I understand why this is limited, but still delays my workload when this happens.

Pros

Honestly, tech support. It's really lovely to know the names and personalities of the important people behind the scenes. Most of the options available are surely comparable to other programs. BUT, RezExpert has ALWAYS had phenomenal customer support. I love the new ticket option to submit tech questions directly through the program.

Cons

Having to pay for 'ala carte' items. I really, truly wish that RezExpert chose to continue modernizing their program AND passing these upgrades on to their customers without charging additional upgrade fees. It drives me nuts.

Pros

Ability to track all reservations from arrivals to departures and analytics

Cons

The inability to modify a site type without losing the history on the screen....i.e., changing a site from regular to premium or 30amp to 50 amp using the same site #. Would help if the was a sub-category that could be adjusted as modifications are made to the park.

Pros

Simple to teach new users, customer service responds quickly to any questions or concerns, customization allows us to tailor our needs to the system

Cons

POS system does not have a scanning feature, swapping people from different types of sites could be a little simpler (maybe a swap button or a drag and drop feature that then pops up and says would you like to swap guests), email attachments need to be simpler, email templates could be simpler

Pros

I like this system for it's ease of use. I like that it offers so many options even though I do not choose to use them all.

Cons

I don't feel that there is anything I don't like.

Pros

I have been using this software for a 6 monts now and it has proven itself reliable, easy to use and very feature rich. My hotel management software has always been a chicken-and-egg situation. If I want to make a reservation at a hotel I have to have the reservation software, but I can't make the reservation without having the software. This software solves both of these problems.

Cons

I was satisfied with the general use, it worked as smooth and stable as I expected.

Pros

The support people make this product! I have an idea and, before I know it, they have implemented it.

Cons

The rate setup could be laid out better. Not sure how but if you have a lot of different units, it can be cumbersome.

Pros

Its easy, and some what customizable which is nice!

Cons

Minor issues like i would like a big button that auto cleans all the " dirty" rooms, instead of having to go through and select each one.

Pros

It's easy to make reservations and cancel them or anything that you need to do with them. It's easy to find info that you need

Cons

Being logged out after a few minutes is annoying

Pros

It’s been perfect for us in every way. Always treat me like I’m a big business and with respect

Cons

I have no complaints about the program.

Pros

the software in very easy to use. we get the online reservation, but it takes longer to process

Cons

payment system is not good it goes down time to time.

Pros

Easy to use great customer support efficient

Cons

Certain bioking features I would like to have

Pros

Ease of making reservation and great for using

Cons

An easier to follow resident monthly payment by dates

Pros

RezExpert is definitely the most practical way of reservation management with less efford requirement.

Cons

It will be so much useful for us if RezExpert could have more advance localization options in their management panel.

Pros

ease of making reservations and checking in and out process and end of day

Cons

too many pages / commands and clicks to print.

Pros

Easy to teach Staff! Integrates with Accounting very well!

Cons

Cons were always worked on and eliminated!

Pros

Making my time more efficient thanks to the application. It made my planning easier.

Cons

I don't like in-app payments.Monthly planning gets harder