--- description: Review of HappyOrNot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HappyOrNot | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [HappyOrNot](/software/359487/happyornot) # HappyOrNot Canonical: https://www.softwareadvice.com.au/software/359487/happyornot Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/359487/happyornot?page=2) > HappyOrNot is an easy-to-use, engaging customer feedback solution that helps companies optimize their operations based on real-time, high-volume data. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success services. HappyOrNot Smileys collect continuous, in-the-moment feedback from customers and visitors in a few simple steps. HappyOrNot Analytics connects that feedback to a time and place and lets you view the data and uncover issues, find ways to fix them, predict future performance, and engage both employees and customers. You can then make impactful changes and build customer satisfaction and loyalty to gain more efficient operations, higher lifetime value, and increased profitability. Our Success services team help you along the way, from best practices on questions to ask, to how to read the results, and further develop and integrate the usage of HappyOrNot in your organization for added value. HappyOrNot Smileys: Smiley Touch, Smiley Digital, and Smiley Terminal Our Smileys capture genuine customer feedback when and where the experience takes place, so you can understand your customers’ feelings and opinions. - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement - Friendly and engaging design attracts people, drives maximum response rates - Get feedback from everybody, not only from the ones who engaged with you or purchased from you HappyOrNot Analytics All feedback data from our Smileys is passed on to our Analytics platform, the engine where the magic happens. The Analytics contains both robust and very flexible data insights sections that help you see how you're doing, analyze what is going well, and assess what can be improved. - Understand the details with granular data by hour, weekday, month, location, channel, and more - Discover the reasons through open feedback, pain points, and highlights - Engage and share your success with your team and customers with reports, data exports, and live sharing HappyOrNot Success We also provide additional services to ensure your use of our solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources that provide you with tips and tricks to enhance the use of HappyOrNot as your business needs evolve. > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 18 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HappyOrNot ## Commercial Context - **Pricing Details**: Please contact HappyOrNot for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Romanian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian - **Available Countries**: Algeria, Andorra, Anguilla, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Bulgaria, Cameroon, Canada and 141 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Alerts/Notifications - Anonymous Feedback - Benchmarking - Collaboration Tools - Complaint Monitoring - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Questions - Dashboard - Data Analysis Tools - Data Import/Export - Data Visualization - Email Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Survey Software](https://www.softwareadvice.com.au/directory/4503/survey/software) - [360 Degree Feedback Software](https://www.softwareadvice.com.au/directory/2081/360-degree-feedback/software) ## Alternatives 1. [Pointerpro](https://www.softwareadvice.com.au/software/158437/survey-anyplace) — 4.6/5 (271 reviews) 2. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2795 reviews) 3. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10427 reviews) 4. [Survicate](https://www.softwareadvice.com.au/software/31821/survicate) — 4.6/5 (99 reviews) 5. [Zoho Survey](https://www.softwareadvice.com.au/software/434462/zoho-survey) — 4.6/5 (450 reviews) ## Reviews ### "Happy or Not" — 5.0/5 > **Jarkko** | *21 February 2024* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, intuitive, realtime feedback and good support. > > **Cons**: No complaints so far. App is working every day without problems. ----- ### "Professional Company With a Great Product" — 5.0/5 > **Julija** | *31 March 2023* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I like the way HappyOrNot have developed the standard product and the reporting around it. It is visual, ease to use and there is a process for every step. The team in HoN have a can-do attitude and an answer for every question you may have. From setting up surveys and users, to having a global reporting platform to work with, they are one of the most professional teams I've had a chance to work with. I also appreciate how the product keeps developing with new features, training and so much more. Not only that, but this information about it reaches us constantly, challenging our own ways of thinking. > > **Cons**: It would be difficult to note something I don't like about the tool, as it is a very well developed one, with a great support system. > > HappyOrNot as a product as well as the support team around it have been instrumental in the way we have worked with a global manufacturing client, focused on our food service delivery. We've been able to make data driven decisions on the basis of the feedback gathered and ultimately improve the experience of our end users significantly. Every need we've had with the tool (integrating with our reporting platform, changing questions, hierarchies etc), the team have been able to support us with, which is amazing\! ----- ### "Very Happy with Product" — 4.0/5 > **Gurdip** | *4 November 2022* | Airlines/Aviation | Recommendation rating: 7.0/10 > > **Pros**: Very easy to use - instant feedback from customers. > > **Cons**: Wall smileys are hard to take off walls - glue is extra strong. > > Very Happy. ----- ### "Easy to deploy, impactful solution for CX measurement" — 5.0/5 > **Neha** | *19 August 2022* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Very easy to deploy, strong reporting features, great customer support > > **Cons**: Would be great to have some level of analytics on open feedback > > Our sites are in remote locations, not easy to reach. Through HappyOrNot, we have visibility, across the organisation at all levels, into on-the-ground service performance impacting consumer satisfaction. We are very easily able to pinpoint issues to be able to fix them. ----- ### "HappyOrNot? I'm certainly Happy\!" — 5.0/5 > **Scott Lee** | *15 February 2023* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The introduction of our HappyOrNot feedback terminals has been an incredible success. Not only does it allow us to achieve our primary objective of measuring and monitoring the sentiment level of our customers, but it also allows us to reward our teams for their excellent contribution towards our customer experience. > > **Cons**: I honestly can't think of any major drawbacks. The team at HappyOrNot are incredibly responsive to user feedback, so much so that they have introduced minor amendments/features we had recommended. > > This initiative was vital in our continued CX efforts to raise the bar for our customers. Working alongside the HappyOrNot team has been a dream. The team who sit behind the solution are world-class. I want to say a particular thank you to \[sensitive content hidden\], who have been phenomenal. Nothing is ever too much to ask, they truly go the 'extra mile' for their users, and the result is a fruitful professional relationship. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/359487/happyornot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/359487/happyornot) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data