---
description: Review of ServiceM8 Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: ServiceM8 | Reviews, Pricing & Demos - SoftwareAdvice AU
---

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# ServiceM8

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> ServiceM8 is the app for trade contractors \& service businesses, such as plumbing, electrical, HVAC \& refrigeration contractors, locksmiths, cleaners \& gardeners — any kind of small business which manages jobs \& staff in the field.
 
ServiceM8 is a job, staff \& client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails \& texts, job notes \& photos, online bookings, forms, asset management, invoicing \& payments.
 
You’ll eliminate paperwork, get more jobs done, provide amazing service \& get paid faster.
 
Field staff use the ServiceM8 app for iPhone \& iPad. Office staff use this ServiceM8 for Desktop app.  
 
14-day free trial\! 

Go to www.servicem8.com to create your account, then log in on ServiceM8 for Desktop and the iOS app.
 
Who is ServiceM8 for?

ServiceM8 is ideal for contractors \& service businesses with a high-turnover of short jobs, ranging in size from sole operators up to 20 staff. Industries such as:
• Plumbing
• Electrical
• HVAC \& Refrigeration
• Pest Control
• Appliance Repair
• Locksmithing \& Security
• Cleaning
• Pool Care
• Lawn \& Garden Care
• IT
• Property Maintenance
• Fire Protection
• Carpet \& Flooring
 
Job Management

• Manage jobs from start to finish
• Access all client \& job details in the field
• Ensure job quality \& consistency with built-in checklists
• Capture electronic signatures
 
Communication

• Connect your office, field staff \& clients
• Email \& text clients directly from the app
• Save time with email \& text templates
• Send On-the-Way text messages to clients
• Automate booking confirmations, reminders \& follow-ups to clients
 
Scheduling

• View your schedule \& job info, anywhere
• See a real-time map view of staff \& job locations
• Dispatch urgent jobs, instantly
• Receive push notifications about schedule changes
• Get ‘next-job’ reminders to help stay on schedule
 
Quoting \& Invoicing

• Create professional PDF quotes \& invoices on site
• Email or text quotes \& invoices to clients from the app
• Clients can view quotes \& pay invoices online
 
Mobile \& Online Payments

• Take card payments on site, through the app
• Send online invoices via email \& SMS, supporting card payment
 
Digital Forms \& Assets

• Complete digital reports, procedures \& certificates on site, through the app
• Create custom forms for your business \& industry
• Catalogue client assets \& view their service history
 
Job History

• Access a full history of work done for every client
• Attach notes, photos, videos, emails \& messages to jobs
• Automatic back-up \& secure cloud storage
 
Accounting Integrations

• Connect to Xero, MYOB or QuickBooks Online
• Sync invoices \& payments from ServiceM8
• Streamline invoicing, payments \& accounting
 
CarPlay

• See your schedule, call clients \& navigate to jobs directly from your vehicle’s CarPlay screen
 
Add-ons

• Extend ServiceM8’s functionality with a range of add-ons
 
Pricing

• A range of monthly plans to suit your business \& requirements
• Plans bundle jobs, SMSs \& add-ons into a single monthly price
• No contracts, setup fees, or ‘per-user’ fees.
• Unlimited users \& storage
• 14-day free trial — create an account at www.servicem8.com 
 
Support

• Free, 24/7 email \& chat support
• Self-serve Help Centre with articles \& videos
• Global network of ServiceM8 Partners offering setup services
> 
> Verdict: Rated **4.5/5** by 311 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 311 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceM8
- **Founded**: 2010

## Commercial Context

- **Starting Price**: $0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Five capped plans to choose from to suit your business size \& requirements. Unlimited users for one monthly price. Plans bundle job credits, SMS credits \& add-ons into a single monthly price for your business. No contracts, setup fees or 'per-user' fees. 14-day free trial.
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Ireland, New Zealand, United Kingdom, United States

## Features

- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Asset Tracking
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management

## Integrations (10 total)

- Deputy
- Google Calendar
- MYOB Business
- Mailchimp
- Microsoft 365
- QuickBooks Online
- Stripe
- Workato
- Xero
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Maintenance Management Software](https://www.softwareadvice.com.au/directory/4390/cmms/software)

## Related Categories

- [Service Dispatch Software](https://www.softwareadvice.com.au/directory/411/service-dispatch/software)
- [Work Order Software](https://www.softwareadvice.com.au/directory/500/work-order/software)
- [Scheduling Software](https://www.softwareadvice.com.au/directory/4738/scheduling/software)
- [Landscape Software](https://www.softwareadvice.com.au/directory/4195/landscaping/software)
- [Business Management Software](https://www.softwareadvice.com.au/directory/4371/business-management/software)

## Alternatives

1. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (411 reviews)
2. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews)
3. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5058 reviews)
4. [Skimmer](https://www.softwareadvice.com.au/software/89281/skimmer) — 4.9/5 (226 reviews)
5. [Fieldd](https://www.softwareadvice.com.au/software/101498/fieldd) — 5.0/5 (140 reviews)

## Reviews

### "Cleaning company reviews servicem8" — 4.0/5

> **Jeremy** | *14 August 2024* | Commercial Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: It allows us to Bill and keep track of employees and jobs all in one place
> 
> **Cons**: That is only available on Apple products
> 
> Been a great thing for my business as well as us to Bill our customers keep a track of our employees and assigned jobs

-----

### "Reliable, user friendly job management platform" — 5.0/5

> **Gareth** | *14 May 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Efficient job management platform with superb value for money.
> 
> **Cons**: There is a need for additional addons, some are free some are paid for premium but still offers VFM. For field users the full versions ios only but there is an lite android version
> 
> Superb. Excellent service, with quick responses to calls for help.

-----

### "Good Software. Horrible customer service\!" — 1.0/5

> **Ben** | *4 October 2025* | Construction | Recommendation rating: 0.0/10
> 
> **Pros**: Software is very customizable and allows to do things that are not possible with other CRM software.
> 
> **Cons**: Customer service is a disaster. They have absolutely no understanding and don't care about their customers. Good luck if you run into an issue and need their help.
> 
> ServiceM8 as a CRM is great. But I really do not appreciate a company that doesn't look out for their customers and doesn't use fair and normal business practices to solve problems.

I signed up with ServiceM8 a long time ago. I haven't used the account in years and the account was left open but dormant. I finally decided to switch to ServiceM8 and I sign up for both their CRM software and their unlimited plan on their phone service. I paid their gold service partner a lot of money to transfer over my data and get all the forms and customization on the account completed. When I went to turn on the unlimited phone service, they have doubled its price. DOUBLED\! I explained to their management that the account and the intention to activate the phone service was done much before aby price change was completed. We were simply waiting for the migration to complete. I spoke to different reps via chat and explained the issue. Although one rep said she will honor it, they were unwilling to put me on the plan and are screwing me over by making me pay double for the exact same unlimited plan they offered prior. Absolutely zero phone support. No way to talk with management. Chat support doesn't care for their customers at all. Horrible experience. I would have canceled this entire move but I already spent a ton of money to the service partner and committed to this company. Big mistake.

-----

### "Was good but not for me" — 2.0/5

> **GWEN** | *12 December 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10
> 
> **Pros**: I like the fact that the peogram has a calendar and your able to add customers details whwn booking services
> 
> **Cons**: I disnt like the fact that i wasnt able to have users or employee update their availability.  For my service company, that was very critical for me.
> 
> Its a good progam, and likes some features but sadly with the structure of my compaglny, i needed the ability to have on demand availability and poating to have people pick up jobs as they become available.  There was also no option to include tasks for forms to jobs. All of which i need.

-----

### "sm8 review" — 4.0/5

> **Kirk** | *13 February 2025* | Security & Investigations | Recommendation rating: 8.0/10
> 
> **Pros**: Field app for techs and simplicity yet powerful software
integrations
Neat features
> 
> **Cons**: Apple Phones only
Not the greatest sync to QBO
Chat only support directly
Lack of quality reports customized easily
> 
> Innnovative design and good text chat tech support

-----

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/32951/servicem8)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/field-service/servicem8-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/32951/servicem8> |
| en-GB | <https://www.softwareadvice.co.uk/software/32951/servicem8> |
| en-IE | <https://www.softwareadvice.ie/software/32951/servicem8> |
| en-NZ | <https://www.softwareadvice.co.nz/software/32951/servicem8> |

-----

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