About HighQ

HighQ is a cloud-based solution for law firms streamlining collaboration, legal operations and client management. HighQ connects your teams and improves your ability to serve clients in a meaningful way. On a unified, secure, and seamless platform trusted by many of the world’s leading law firms, you can take performance to new heights. Elevate productivity on a secure, user-friendly platform. HighQ provides legal professionals a secure, user-friendly platform that brings your teams, documents and projects together anytime, anywhere. Streamline collaboration, improve client engagement, discover new efficiency savings and innovate your operations firm-wide. HighQ guards your data in a safer and more cost-effective security environment. Simple technology with an intuitive user experience. No more convoluted workspaces. We understand implementing new technology can come with a variety of unique challenges — and finding a cross-functional software solution that fits your team's needs may seem like a daunting task. That’s why we created an easy-to-adapt platform with your entire business in mind. Connect and collaborate anywhere, anytime. Working remotely can be difficult if you aren't able to access your projects and share information with your teams. HighQ's built-in features make it easy to stay connected and collaborate with your team no matter where you are. The HighQ drive app works in sync with our platform, so you don't miss a beat. Discover how HighQ can transform the way you deliver services. Ask for a tailored demonstration today to find out more.
HighQ Software - Firm-Critical Integrations for HighQ & 3E clients
HighQ Software - Firm-Critical Integrations for HighQ & Practical Law clients
HighQ Software - Create a more seamless experience with HighQ's enhanced transaction management.
HighQ Software - File and send your documents from one, secure, privately hosted location all under your control. Gain unparalleled control and visibility into your documents unlike any other file sharing solution.
HighQ video
HighQ Software - Firm-Critical Integrations for HighQ & 3E clients - thumbnail
HighQ Software - Firm-Critical Integrations for HighQ & Practical Law clients - thumbnail
HighQ Software - Create a more seamless experience with HighQ's enhanced transaction management. - thumbnail
HighQ Software - File and send your documents from one, secure, privately hosted location all under your control. Gain unparalleled control and visibility into your documents unlike any other file sharing solution. - thumbnail

HighQ pricing

HighQ does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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HighQ Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.2
Customer Support
4.3
5 reviews of 39 View all reviews
Chi Wai
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 02/11/2022

HighQ for Contract Management

Please add a tracking feature to notify the expiry date of the contract.Then I will know when to renew a contract.

Pros

Single portal to manage all the contract which provides easier management.

Cons

The email notification does not has any value to me. I have no idea what it is for!Please improve the notification with meaningful description and a valid link for me to follow up.

David S
  • Industry: Legal Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2021

HighQ Collaborate-Exceptional for Internal and External Team Collaboration

I can only provide high praise for the solution - which is simple, robust and elegant - and for support and client success representatives that we work with.

Pros

I and our Firm have used HighQ Collaborate since the fall of 2014 and have found it and the support team behind it to be consistently exceptional. There just isn't any other solution out there that truly measures up for administrators and end-users alike. It is both robust and user friendly. We rarely have to provide end-user training for this solution and have not sacrificed but only gained functionality. Few software solutions measure up to this one.

Cons

I promise that I am just a client and am not on the payroll for TR/HighQ. This solution has very few flaws and TR/HighQ support does a fantastic job of listening to their clients and providing regular updates that are based on user community recommendations. They have excellent systems for this which include an online dev community and a solid knowledgebase that can be searched and referenced.

That being said - there is one thing that I still wish they would get right... When creating a "choice list" for an iSheet there isn't an easy way to add a long list of items (something that SharePoint lists do exceptionally well). This would be beneficial if you wanted to create a list of 50 states for a choice list or if you had a client that had 100's of facilities that you wanted to make available in a choice list drop menu. These unfortunately have to be entered individually and manually. Also when adding a new entry (e.g. if a client acquires a new facility) the admin has to add it to the bottom of the list and then manually sort it up to its proper alpha-order spot in the long choice list. These tasks can be time consuming but are usually rare and one-off activities. While they are annoying - they are miniscule concerns and the massive benefits of this tool far outshine these small burrs.

Response from Thomson Reuters

Hi David - Thank you for your positive review of HighQ! It's great to hear that our solution is intuitive for your end-users to reduce the need for training. We will pass along your helpful feedback for a more simplified iSheet "choice list" experience to the product team. We appreciate your continued partnership and for being a valued Thomson Reuters HighQ customer.

Replied 05/01/2022
Sandra
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 10/11/2023

Horrible service

i contracted with them to deliver ISA services, i was given a commiment of when to start and how many calls and hours to prospect, none of teh agreemnt was deliver, they came with a full of excuse, as to why they had not stared, cancel apts, refused to respond to my questions and concerns when i cahllenged them

Pros

i reach out to them they made tons of commiments which none were deliver

Cons

they lied, they make empty primises and never deliver

Emily
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/11/2019

Can't live without it!

Our overall experience has been hugely valuable to our department. It has saved our team hundreds and hundreds of hours over the years and we can't imagine going back to the way we worked before.

Pros

We use this software to automate client intake and to generate Official Rules for game promotions. It has enabled our team to handle our large workload in a faster, more efficient, and streamlined way than ever before. We love being able to have a plain-language, easy to understand, questionnaire that still gets us the information we need to populate legal documentation and our clients love it too! Utilizing business rules for different templates allows us to calibrate and spot higher-risk legal issues and ensure we are spending our time on higher business value programs.

Cons

We have had a great experience with Contract Express and there really aren't many negatives. To new users, I would say that the coding can take some time to learn if you are going to do it yourself. There are also some limitations in the design/flow/customization of the questionnaire but it's things that would be more "nice to have" and are not a requirement to using this software successfully.

Response from Thomson Reuters

Dear Ms. Peck,

Thank you or your glowing review of Contract Express! We are elated to hear the software has enabled greater efficiency for you internally and for your clients as well.

Thank you for being a valued Contract Express customer!

Replied 02/12/2019
Maria
  • Industry: Internet
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/11/2019

Great software!

Digital River has very complicated contracts. This tool has helped us and our sales team more easily, efficiently, and quickly generate their own contracts, with all of the right reviews and approvals to ensure full compliance.

Pros

The ability to (1) easily generate complex contracts; (2) the negotiation feature to ensure all changes are caught and accounted for; (3) the manner in which generated contracts are able to be routed for approval to different individuals/teams, if/when it is required; and (4) the great help and support from their customer service team.

Cons

It is a little difficult to learn how to create contract templates without some training.

Response from Thomson Reuters

Hello Ms. Kouchis,

Thank you very much for your positive review of Contract Express. We are delighted to hear it's been instrumental in self service contract creation while ensuring compliance as well!
Thank you for being a valued customer!

Replied 25/11/2019

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