---
description: Review of BeInContact Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: BeInContact | Reviews, Pricing & Demos - SoftwareAdvice AU
---

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# BeInContact

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> BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations with the major CRM \& apps instantly. Alternatively, through the API and web services, it is possible to integrate any solution you have already in use or have developed over the years. BeInContact is already integrated with the main market-leading CRM: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: voice, email, SMS, webchat, video chat, and social messaging including WhatsApp Business, Facebook Messenger, and more.
> 
> Verdict: Rated **4.4/5** by 14 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 14 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: BeCloud Solutions

## Commercial Context

- **Starting Price**: EUR 38.00
- **Pricing model**: Per User
- **Pricing Details**: Please contact BeCloud Solutions for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Center
- CRM
- Call Center Integration
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging

## Integrations (23 total)

- Amazon Lex
- Amazon S3
- Asterisk
- Cloud Whatsapp
- LogMeIn Pro
- Messenger
- Microsoft Teams
- Oracle Sales
- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Slack
- Surfly
- Telegram

... and 8 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)

## Alternatives

1. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews)
2. [CXone Mpower](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
3. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (481 reviews)

## Reviews

### "Flexible and easily customizable" — 5.0/5

> **Demuni Abhishek** | *20 December 2021* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations.
> 
> **Cons**: Reporting doesn’t guarantee enough flexibility
> 
> As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students.

-----

### "Un piacere lavorare con voi" — 4.0/5

> **Paolo** | *6 December 2021* | Machinery | Recommendation rating: 10.0/10
> 
> **Pros**: L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro.
É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi.
> 
> **Cons**: Al momento nulla di particolare da segnalare
> 
> L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto.

-----

### "a good option" — 3.0/5

> **Gloria** | *14 December 2021* | Mechanical or Industrial Engineering | Recommendation rating: 7.0/10
> 
> **Pros**: The software is very intuitive and easy to use
> 
> **Cons**: it looses the  net with facility and I can not contact.

-----

### "Un salto generazionale" — 5.0/5

> **Alessio** | *13 December 2021* | Industrial Automation | Recommendation rating: 10.0/10
> 
> **Pros**: I Vantaggi di BeCloud sono molteplici:  versatilità, tempi d'installazione, subentro al vecchio sistema. Anche successivamente alla messa in opera si sono rese necessarie alcune modifiche per le quali non hanno richiesto interruzioni di servizio.
> 
> **Cons**: Volendo trovare il pelo nell'uovo il SW potrebbe essere migliorabile dal punto di vista dell'interfaccia non sufficientemente flessibile rispetto alle potenzialità del prodotto.
> 
> L'esperienza nel suo complesso è stata ottima ed ha permesso di completare una fase di rafforzamento dell'assistenza clienti. Internamente all'azienda solo dopo ne è stato compreso il reale potenziale, a distanza di 3 anni grazie alle funzioni follow the sun ed altri addon il reparto sta ancora crescendo senza dover rimettere mano agli strumenti.

-----

### "An intuitive and reliable Contact Center solution" — 5.0/5

> **Stefano** | *27 December 2021* | Professional Training & Coaching | Recommendation rating: 10.0/10
> 
> **Pros**: The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests. 
The platform turned out to be stable, flexible and with a low need for maintenance.
> 
> **Cons**: The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics.
I know that with the last version of the software (not tried yet) the reporting has been generally improved.
> 
> The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/330047/beincontact)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/beincontact-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/330047/beincontact> |
| en-GB | <https://www.softwareadvice.co.uk/software/330047/beincontact> |
| en-IE | <https://www.softwareadvice.ie/software/330047/beincontact> |
| en-NZ | <https://www.softwareadvice.co.nz/software/330047/beincontact> |

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