CounSol.com

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About CounSol.com

VOTED BEST VALUE AWARD By Capterra!!! Top Choice for Practice Management! Personalized. Efficient. Complete. Online practice management exactly the way you want it. Offering live online chat & video sessions, custom questionnaires & forms, email messaging, scheduling and calendar, billing and invoicing, treatment plans, and more. Try Us Today to see if you like it as much as our current members do!! Now offering 14 Day Free Trial! (No credit card required). Users can configure a client web portal that allows patients to view emails from users' practices, schedule appointments, pay bills and write in a patient journal. Clients can also access online video and chat sessions with their practitioner. Clients can also receive automated appointment reminders via email, text message or phone recording. CounSol.com also offers configurable client forms, practice terms and policy agreements, which clients can fill out online. Pricing is per user per month. Support includes an account manager, email and phone support. Mental Health Professionals in private or group practices - Therapists, Counselors(LPC, LCPC, LPCC, LMHC, LMFT, NCC), Psychiatrists, Psychologists, Social Workers(LCSW), Coaches and more.
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CounSol.com pricing

CounSol.com does not have a free version but does offer a free trial. CounSol.com paid version starts at USD 69.95/month.

Starting Price:
USD 69.95/month
Free Version:
No
Free trial:
Yes

Alternatives to CounSol.com

CounSol.com Reviews

Feature rating

Value for Money
4.8
Functionality
4.5
Ease of Use
4.6
Customer Support
4.9
5 reviews of 856 View all reviews
Heather
Heather
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/10/2021

The EMR that does it all.

[SENSITIVE CONTENT] assisted in transfer of data and help setting up initial forms and guidance and support since. Overall I have had an amazing experience and enjoy working with the software.

Pros

This program is amazing. I switched from another software a little over 2 years ago. The developers and customer service is supportive and willing to add features as needed. Forms are customizable and features are well rounded to cover all bases of my therapy practice. The help feature assists in keeping someone from having to call and ask for support and is detailed with pictures to guide.
I love that I can share documents and notes with clients to prevent having to print and send out records and assists with collaborative care.

Cons

Nothing comes to mind. Most of the features I would like added I submit a request and developers add the features.

Alternatives Considered

TherapyNotes, LLC and TheraNest

Reasons for Choosing CounSol.com

Cost and lack of needs being met.

Switched From

Therasoft Online

Reasons for Switching to CounSol.com

Cost and features.
Lisa
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 06/10/2022

Great Product for the Money

There are a number of visual reminders to help me stay on task to write progress notes, apply payments and treatment plans.

Pros

The overall design is well thought out. Treatment planning can be Wiley Structured or DSM for a more flexible plan. I still haven’t had time to implement all of their features. When I get a free minute, I do adjust messages to clients or the appearance of my statements. I want to design more forms to screen symptoms and environmental conditions, because CounSol has the ability to let me incorporate my own forms with theirs.

Cons

The more I use it the more I like it. No changes necessary.

Alternatives Considered

SimplePractice

Reasons for Choosing CounSol.com

Their design for treatment planning was not flexible enough. Also they charged extra for sending text or email appointment reminders to clients.

Switched From

TherapyNotes, LLC

Reasons for Switching to CounSol.com

The cost was very reasonable and CounSol had all the features I liked. This system is very intuitive. It doesn’t take long to become familiar with what you need.
Angela
  • Review Source
Value for Money
0
Features
0
Ease of Use
4
Customer Support
4

3
Reviewed on 27/08/2015

Huge Potential, not quite there yet

First the pros: I chose Counsol.com after comparing and trying out similar services. I ultimately chose Counsol because of the fully integrated platform it offered (ability to process payments, online scheduler, secure video/chat platforms, etc.) Considering Counsol.com offers all these implements at HIPAA compliant levels made it a no-brainer for me. My clients repeatedly comment on the ease of use from their end, and are also appreciative of the convenience it affords them in terms of contacting the office (virtually) when it's easiest for them, and knowing those communications are secure. The option of requiring entry of a credit card to access the functionality of online scheduling for clients (most specifically new clients) would reduce "no shows" if that is an issue.

Cons: the system often seems cumbersome on the practice end. It often seems to me there would be much easier (read streamlined) ways to accomplish many tasks. Additionally, while you can utilize attachments to send to your clients, there is no way for your client to return those to you electronically. Example: because my Intake forms are so specific, it makes far more sense for me to send them as an attachment to new clients for completion. As it currently stands, the client must then print them out and return a hard copy--basically defeating the purpose of an electronic medical record. There is an option to build "Forms", but again, that would be so labor intensive and could not actually replicate my current forms--which were crafted with purposeful specificity--that forms are not a feasible option. Even the ability to add forms via upload would be a huge improvement!

This is less of a Con and more of a glitch: if clients want to utilize their HSA or FSA card for payment purposes, they cannot through this system. What I've been able to gather so far is that this is secondary to how Counsol is listed/appears on the back end as a product. Attempted transactions on Counsol.com are declined because Counsol appears as "software" or a software product, and since you can't use an HSA/FSA card to purchase software (or anything other than immediately identifiable health care costs), each transaction is declined. I have another payment method available while inside my office, but again, this largely defeats the purpose and keeps this platform from being fully and independently online operationally.

Deborah
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2024

Practice management

Pros

What I like most about council.com is that it is highly encrypted and that you can actually type your notes while you’re in session with a client that saves hours of time.

Cons

What I liked least was to having to enter all of my forms manually into the system that may have changed now however, once everything was entered, was very easy to use from that point

Response from CounSol.com

We love seeing 5 STARS!!! Thank You! For future reference, your account manager will be happy to build any of your forms into the system. Account Managers are always there to offer assistance and build forms for our members!

Replied 02/04/2024
Amanda
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/05/2022

Excellent program and customer service!!!!

The program works amazingly, and I have referred several colleagues already, but the customer service is outstanding as well. I am certain you can find programs that do comparable things, but you will not find another program that has customer service like Counsol.com. I could not have done this on my own with the new learner curves I had just going out on my own in new practice without the help of Jonathan, my support person with Counsol.com. So, between the ease of the program, all the time this program saves me to actually enjoy my free time again as sole provider and owner of my practice and the absolute outstanding customer service, I highly recommend this program to anyone in field!

Pros

For someone who runs their own practice by themselves, this has made my job so much easier!!! It's like having a secretary without having one and has given me my free time back to actually enjoy my days off. The clients being able to schedule themselves and connecting my ERA's and Square one accounts is amazing. In just a few short clicks of the mouse, all my payments are registered, it's fantastic. As well as the clients being able to access the portal and enter all their own information makes setting up new clients so much easier!

Cons

Nothing, except I wish I would have started with this program versus having to transfer all my clients two years into my practice.

Alternatives Considered

SimplePractice

Reasons for Choosing CounSol.com

Therabill was not user friendly for appointments, scheduling, paperwork etc. and it was also way overpriced for not being user friendly and somewhat archaic.

Switched From

Therabill

Reasons for Switching to CounSol.com

Customer Service was way better with Counsol.com and I like the ease of use better with Counsol.com

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