--- description: Review of ShiftCare Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ShiftCare | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Home Care Software](/directory/4779/home-care-software/software) > [ShiftCare](/software/330693/shiftcare) # ShiftCare Canonical: https://www.softwareadvice.com.au/software/330693/shiftcare Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.com.au/software/330693/shiftcare?page=2) > ShiftCare is an intuitive care management software designed for Australian NDIS providers, helping to streamline operations, cut paperwork, and boost efficiency. It simplifies rostering, allowing providers to book recurring shifts, track time, and verify locations via GPS. Staff can access and share full client profiles, care plans, and progress notes, ensuring seamless collaboration. ShiftCare’s job board lets staff apply for shifts in real time, with custom criteria and approval options. Its invoicing and timesheet features cut admin time by up to 90%, while compliance is made easy with automated reminders. With a 96% satisfaction rate, ShiftCare continues to innovate, delivering new features that address industry challenges and support business growth. > > Verdict: Rated **4.6/5** by 175 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 175 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ShiftCare ## Commercial Context - **Starting Price**: USD 8.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per user, per month, billed annually. Monthly billing is also available. Basic $8, Professional $13, Premium $20. Enterprise pricing on request for providers from 250 staff. 7-day free trial on every plan, no credit card required. Minimum 5 staff. Prices are shown in local currency (AUD in Australia, USD in the US), excluding tax. - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - API - Absence Management - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Attendance Tracking - Authorization Tracking - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Cancellation Tracking - Care Plan Management - Caregiver Management ## Integrations (11 total) - ADP GlobalView Payroll - Employment Hero - Google Calendar - HubSpot CRM - MYOB - PARADIGM - Paychex - QuickBooks Desktop Payroll - QuickBooks Online - Viventium Software - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Home Care Software](https://www.softwareadvice.com.au/directory/4779/home-care-software/software) ## Related Categories - [Home Care Software](https://www.softwareadvice.com.au/directory/4779/home-care-software/software) - [Home Health Care Software](https://www.softwareadvice.com.au/directory/4406/home-health/software) - [Patient Case Management Software](https://www.softwareadvice.com.au/directory/4181/patient-case-management/software) - [Healthcare CRM Software](https://www.softwareadvice.com.au/directory/393/healthcare-crm/software) - [Scheduling Software](https://www.softwareadvice.com.au/directory/4738/scheduling/software) ## Alternatives 1. 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[splose](https://www.softwareadvice.com.au/software/337760/splose) — 4.5/5 (34 reviews) ## Reviews ### "Shiftcare makes managing our support service easy" — 5.0/5 > **Bridie** | *1 August 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Its meets the needs of our NDIS business. > > **Cons**: I dont like the way information from Shiftcare appears on invoices and payslips. > > Its very satisfactory ----- ### "Supporting Students with Disabilities" — 5.0/5 > **Kira** | *7 October 2026* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Streamlined Scheduling Across Campus: Support for our students spans dormitories, classrooms, dining facilities, and campus job sites. Managing over 30 staff members used to be a complex manual task. ShiftCare’s scheduling tools are intuitive and have drastically cut down our planning time compared to previous software. Intuitive Mobile App for Support Staff: Staff can easily claim shifts, clock in and out, and view previous progress notes before starting a shift. This pre-shift context ensures smooth handoffs between daytime support staff and evening resident mentors. AI Coach \& Progress Notes: The built-in AI progress note guidance helps staff write clear, structured notes efficiently. This is not only help to leadership staff, but it is teaching our student workers improved communication skills. Time-Saving AI Summaries: Compiling student progress reports for families used to take an entire day or more of manually pulling notes. With AI Client Summaries, generating accurate, comprehensive updates for parents and guardians now takes just an afternoon. Care Signals Feature: ShiftCare's real-time "Care Signals" risk-detection system is truly life-changing. Staff can immediately flag incidents, behavioral changes, or wellness concerns across campus, giving leadership instant visibility into student safety at any given moment. Student Empowerment via Family Portal: The portal has significantly reduced anxiety for our students. Being able to log in, see their daily schedule, and know exactly which support staff member will be working with them gives them confidence and peace of mind. > > **Cons**: Dedicated Family Portal Mobile App: We strongly hope to see a standalone mobile app for the Family Portal. Navigating the web interface on mobile devices can be challenging for our students. Deeper Google Ecosystem Integrations: We would love to see native, built-in integrations with Google products - specifically direct syncing with Google Calendar from Family Portal schedules and easier Google AI compatibility. > > At Julia’s Learning at Wingate University, we support students with Intellectual and Developmental Disabilities (IDD) through a three-year certificate program focused on academics, on-campus employment, residential living, and life skills for long-term independence. Even for higher education inclusion programs that fall outside ShiftCare’s standard market, its adaptability, real-time safety monitoring via Care Signals, and AI documentation tools make it an invaluable asset. It saves hours of administrative overhead, keeps campus leadership informed, and directly enhances our students' college experience. ----- ### "Just a few things needed" — 3.0/5 > **Khiara** | *29 October 2026* | Human Resources | Recommendation rating: 7.0/10 > > **Pros**: It was good in organizing shifts and clients and our workers could navigate well in their assigned roles > > **Cons**: It was difficult to set up Xero as a the accounting software especially when it made new profiles for each of our participants creating many duplicates ----- ### "ShiftCare: the best partner in the NDIS." — 5.0/5 > **Samuel** | *28 October 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Definitely, it's the value for money, and it's the customer support. I can always count on ShiftCare to help me out whenever I'm stuck with something. They're very, very helpful. The other thing that I absolutely love about ShiftCare is its rostering capacity and how its scheduler is laid out. I love that it does the AI short reports or AI summaries for our clients. So useful. Our partners we work with in the industry love it, so it really helps with reporting. > > **Cons**: Right now, it's that their ShiftCare HR is new and doesn't connect to Xero very well. And its Care signals don't have a "positive" signal, so it doesn't grasp the attention of positive things that happen in progress notes. > > 10 out of 10. I've had very few bugs or issues with ShiftCare, and I really, really enjoy that their main focus is helping their customers save time. That means a lot to my team and me. ----- ### "ShiftCare: A Solid Platform for growing businesses" — 5.0/5 > **Liam** | *28 October 2026* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: ShiftCare has been a useful platform for managing the day-to-day operations of our NDIS business. Having staff rosters, participant information, progress notes and communications in one place makes coordinating supports much easier. The mobile app is particularly helpful for support workers accessing shift details and recording notes while out in the community. It has also given us better visibility over service delivery as our team has grown. > > **Cons**: There are still areas that require more manual administration than we'd like, particularly around invoicing, provider travel claims and reconciling completed shifts. We've encountered situations where billing information has needed additional checking to ensure everything is accurate. Reporting and exporting information could also be more flexible, especially for compliance and financial reviews. Some workflows feel unnecessarily time-consuming, and improvements to automation and error detection would make a noticeable difference. > > Overall, our experience with ShiftCare has been positive. As a growing NDIS provider, having a central system for rostering, participant records and daily service management has been valuable. It handles many of the operational essentials well and has helped us maintain better oversight of our team and supports. There are certainly opportunities for improvement, particularly with reporting, invoicing accuracy and reducing repetitive administrative tasks. We would also like to see more flexibility and automation as businesses grow. Despite these limitations, ShiftCare remains an important part of our operations, and we're keen to see the platform continue developing. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.com.au/software/330693/shiftcare?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/330693/shiftcare) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data