--- description: Review of RF-SMART WMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RF-SMART WMS | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Inventory Control Software](/directory/2089/stock-control/software) > [RF-SMART WMS](/software/331128/rf-smart) # RF-SMART WMS Canonical: https://www.softwareadvice.com.au/software/331128/rf-smart Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/331128/rf-smart?page=2) > RF-SMART is the leading third-party warehouse management system (WMS) for NetSuite, serving 2,800+ customers across 40+ countries. RF-SMART has been recognized as the \#1 reviewed WMS on NetSuite’s SuiteApp marketplace, a G2 leader for WMS and Ease of Use, a Capterra WMS Shortlist recipient. What It Is Unlike other third-party solutions, RF-SMART is built natively in NetSuite, meaning there are no separate servers, databases, or middleware to maintain, no integration to build or monitor, and all inventory data lives in the ERP as the single source of truth. Product Lines From warehouse management and label printing to material handling automation and shipping, RF-SMART offers end-to-end Built-for-NetSuite inventory management solutions. Who It's For RF-SMART helps businesses scale with confidence at every stage of growth, from companies under $1 million in revenue to enterprises surpassing $1 billion. Our customers process anywhere from fewer than 10 to more than 5,000 orders per day across industries including wholesale distribution, manufacturing, retail, eCommerce, food and beverage, pharmaceuticals, healthcare, automotive, and more. Many also supply major retailers such as Walmart, Amazon, Costco, and Home Depot. What It Does RF-SMART offers over 100 inventory and warehouse tools including license plating for pallet and container tracking, advanced picking and task management, automation integration with AMR, ASRS, and VLM systems, regulatory compliance support for FDA, USDA and other requirements. Why It Works With 40+ years of inventory management and over 13 years of NetSuite-specific development, RF-SMART brings an intuitive interface designed for warehouse teams and minimal training requirements. With RF-SMART, customers experience 99.9% inventory accuracy, 40% productivity improvements, real-time visibility, and operational efficiency. > > Verdict: Rated **4.6/5** by 39 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 39 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ICS ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact ICS for pricing information - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Tracking - Audit Management - Audit Trail - Barcode Printing - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Batch Processing - Bills of Material - Check-in/Check-out - Compliance Management - Cost Tracking - Customisable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Customization ## Integrations (4 total) - Dynamics 365 Business Central - JD Edwards EnterpriseOne - NetSuite - Oracle Fusion Cloud SCM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Inventory Control Software](https://www.softwareadvice.com.au/directory/2089/stock-control/software) ## Related Categories - [Inventory Control Software](https://www.softwareadvice.com.au/directory/2089/stock-control/software) - [Supply Chain Management Software](https://www.softwareadvice.com.au/directory/4250/scm/software) - [Online Inventory Management Software](https://www.softwareadvice.com.au/directory/1592/online/software) - [Warehouse Management Systems](https://www.softwareadvice.com.au/directory/251/warehouse-management-system/software) - [Inventory Management Software](https://www.softwareadvice.com.au/directory/4490/inventory-management/software) ## Alternatives 1. [Fishbowl](https://www.softwareadvice.com.au/software/1700/fishbowl-inventory-scm) — 4.2/5 (1117 reviews) 2. [Wasp Inventory](https://www.softwareadvice.com.au/software/28553/wasp-inventory) — 4.3/5 (358 reviews) 3. [NetSuite](https://www.softwareadvice.com.au/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2042 reviews) 4. [Rentman](https://www.softwareadvice.com.au/software/345203/rentman) — 4.6/5 (242 reviews) 5. [Odoo](https://www.softwareadvice.com.au/software/77019/odoo-pos) — 4.2/5 (1307 reviews) ## Reviews ### "RFSmart feedback" — 5.0/5 > **David** | *20 August 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Its intuitive and easy to use. It streamlines warehouse operations with minimal bugs or issues. The responsive customer support make it a standout choice for efficient warehouse management. > > **Cons**: A higher up front cost. Other solutions are less expensive; however, they may not have been as feature rich or as a good a value in the long term. I don't know as I only use RFSmart. > > Very positive. The product works as intended without a lot of fuss. RFSmart customer service has been pleasant, helpful and timely. ----- ### "Good product, support for AU is great" — 4.0/5 > **Jilly** | *27 March 2026* | Consumer Goods | Recommendation rating: 5.0/10 > > **Pros**: Support is amazing. They are really great to partner with. Very responsive and try to assist with best practice or industry specific advice. The releases are monthly, and they seem to have some good features coming out in the US which we would like to see in Australia. > > **Cons**: It is expensive. It is not going to be accessible to a small business really. You don't know what you need upfront until you need it. It can be very US centric though in terms of new features. > > Our ops team are relatively happy with RF Smart. There are parts that cause them more problems. They certainly wouldn't go back to the old WMS. ----- ### "Used to be RF-SMART and now it is RF-RIPOFF" — 3.0/5 > **Nathaniel** | *15 February 2023* | Retail | Recommendation rating: 0.0/10 > > **Pros**: We like their mobile UI and even their packstations are nice. Their support team is friendly too. > > **Cons**: Arrogance of renewal reps. They tried to claim that the agreement we had needed to be scrapped in favor of either a 24% increase for the exact same package we had for 4 years \*or\* a 44% increase to enjoy an update that should have been provided years ago and at no charge. > > The renewals have been like pulling teeth. I hate that RF-SMART went from being such a nice company with good leadership to having sharks circling your account looking to squeeze every penny from the relationship. We should be left alone and just given updates and be more self-service. Their reps (which appear to be paid handsomely) probably could have their roles removed and the savings enjoyed by not having them involved could lend themselves to a more pleasant and fair experience. Why waste money on someone that is going to frustrate your customers? ----- ### "Review Chrysos/Stefan" — 4.0/5 > **Stefan** | *17 June 2025* | Mining & Metals | Recommendation rating: 8.0/10 > > **Pros**: The ability to provide real-time visibility into the movement of items. The interface is user-friendly and intuitive, making it easy for staff to learn and use. Additionally, the ability to customize RF-SMART to align with our specific business processes, enabling us to tailor the system to meet unique operational requirements. > > **Cons**: One challenge we’ve faced with RF-SMART is the printer setup. Because we operate across multiple sites with a large number of printers, having the option to easily connect USB printers directly to the system would have made the setup considerably simpler for our use case. Additionally, we occasionally experience unexpected failures e.g. with pick/pack. When we attempt to replicate the issue in a sandbox environment, everything works as expected. Then retrying the same action in production works, which makes troubleshooting sometimes difficult to diagnose. > > Overall, our experience with RF-SMART has been very positive. The system functions as intended and has integrated well into our operations. During the implementation phase, the support we received was great and any issues or concerns were addressed promptly, which helped ensure a smooth rollout. ----- ### "Incredible WMS that is very easy to use\!" — 5.0/5 > **Justin** | *11 June 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I like how innovative RF-Smart is and that you can also customize as needed. The team is quick to answer and always willing to help. The platform is also very user friendly so I dont have pushback from our employees when I train them and they are able to feel comfortable quickly. After initial training I dont have to worry about getting questions from the warehouse on how to use. > > **Cons**: One thing I feel could be more helpful is related to new releases of the products. We have done some customizations and then in future releases some of those customizations have been added to the base product. Im bad at looking up release notes so I take blame on this as well, but it would be nice to receive more information related to new releases if you are using customized functions so I can know if I should switch back to the core functions. Maybe its just something I can add to a yearly review with my account rep to make sure we arent missing out on any new features. > > RF-Smart has been great to work with. Not only do I really like their WMS but their team is phenominal. Everyone I have worked with and interacted with has been extremely helpful and always willing to help. I went to the user summit and had the pleasure of meeting the \[sensitive content hidden\] and he was also just as friendly and helpful as all the other employees I have worked with. If you come up with any ideas or ways for the product to improve they will dedicate resources to understanding your idea and are very receptive to that feedback. I cant say enough good things about the company culture and products. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/331128/rf-smart?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/331128/rf-smart) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data