--- description: Review of ThriveDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ThriveDesk | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [ThriveDesk](/software/333563/thrivedesk) # ThriveDesk Canonical: https://www.softwareadvice.com.au/software/333563/thrivedesk Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/333563/thrivedesk?page=2) > ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to streamline customer support operations. It offers a shared inbox, which lets representatives manage customers' requests, chat interactions, and phone conversations on a centralized dashboard. Key features of ThriveDesk include customer relationship management, digital workspace, team collaboration, community, and knowledge base. Customer support teams can use the platform to search, create, delete, merge or assign conversations to other team members. Additionally, the tool allows businesses to automatically forward incoming emails to a shared inbox, track recurring queries, perform bulk changes across conversations, set up team signatures, and more. Businesses can utilize ThriveDesk to configure a brand-specific knowledge base site, customize URL for SEO purposes, and design a user interface using custom CSS. Pricing is available on monthly and annual subscriptions. > > Verdict: Rated **4.7/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 37 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ThriveDesk ## Commercial Context - **Starting Price**: USD 15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $25/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Bangladesh ## Features - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Autoresponders - CRM - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Customer Communication - Customer Database - Customer History - Customizable Reports - Dashboard - Email Management - Event Triggered Actions - Feedback Management - File Sharing - Help Desk Management ## Integrations (11 total) - Easy Digital Downloads - Joomla - Paddle - Shopify - Slack - Squarespace - Stripe - Webhook Relay - Wix - WooCommerce - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews) 4. [Zoho Desk](https://www.softwareadvice.com.au/software/393877/zoho-desk) — 4.5/5 (2211 reviews) 5. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Very good value for your money & best support ever" — 5.0/5 > **Marius** | *30 March 2022* | Retail | Recommendation rating: 9.0/10 > > **Pros**: They really stand behind their product and constantly pushing it forward. Its getting better every day\! I can now have all my customers tickets in one place - thats peace of mind. > > **Cons**: Still a little eary stage - for example there is no search function within the tickets. ----- ### "All-In-One Support and Communication Platform" — 5.0/5 > **Aditya** | *20 October 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I like how it is very easy to setup, though it seems like it would take time to set up such a powerful platform, it is in reality very easy and quick to get going. This is because the platform is laid out very thoughtfully in regards to the UX. The UI is nice and pleasing. I like how it is a complete communication suite and offers so many features and customisability. From live chat to support to knowledge base to a full featured community, it's a great platform and the only one you will need. The shared inbox feature is another one that I love\! > > **Cons**: Not much that I don't like but something to improve on is to provide more gamification options for the community feature. Other than that it's pretty good. > > Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help. All the features along with nice support makes its a perfect fit for me. ----- ### "Best helpdesk alternatives if you are on low budget but want to get gem in features" — 4.0/5 > **Erantsoa** | *20 October 2021* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: shared Inbox feature is very expensive so having it with this pricegroup range is alreasy outstanding + the ability to get access to API, sky is the limit > > **Cons**: If it can be extended with a full chabot features for automation ----- ### "Customer dealing is fun in ThriveDesk" — 5.0/5 > **hm** | *20 October 2021* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: About this software, I mostly like dealing with customers in a single inbox feature, community, self-service portal, autoresponder, canned email, customizable live chat, and team member assigning feature. > > **Cons**: This software is excellent in functionality but the looks of the user interface are average. > > ThriveDesk is the perfect solution for customer management. Everything we need to give support to the customers is in the same place. So, I don't have to use multiple software from the multiple tabs. ----- ### "Great for Ticket and Inbox Management" — 5.0/5 > **JH** | *30 October 2023* | Events Services | Recommendation rating: 9.0/10 > > **Pros**: What stands out the most about ThriveDesk is its robust ticket management system. The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents. This level of organization dramatically improves efficiency and ensures that customer queries do not go unnoticed. The real-time chat/messaging feature is another significant advantage, as it enables immediate customer-agent interactions for quick issue resolution. > > **Cons**: The contact management feature is notably less impressive, lacking the depth and customization options found in more comprehensive customer relationship management systems > > My overall experience with ThriveDesk has been largely positive, particularly when it comes to managing customer tickets and inboxes. The system is clearly designed with these critical functionalities in mind, and it does them well. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/333563/thrivedesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/333563/thrivedesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data