Our comprehensive, gym member management software provides everything you need to turn your passion into a successful...
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About Upper Hand
Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line.
Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making.
Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more.
For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.
Why Upper Hand? Let's explore some benefits our customers gain when using Upper Hand!
Optimize business operations:
- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes
- Improved staff efficiency, morale, turnover, and overall business productivity
- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes
Increase member satisfaction:
- Higher conversion rates via easy booking process that reduces friction during checkout
- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
- Increased customer satisfaction from more convenient and flexible ways to engage and transact
Make better business decisions:
- Instantaneous access to accurate customer and payments data in real-time
- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources
Upper Hand pricing
Upper Hand does not have a free version and does not offer a free trial. Upper Hand paid version starts at USD 76.00/month.
Starting Price:
USD 76.00/month
Free Version:
No
Free trial:
No
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Upper Hand Reviews
Feature rating
5 reviews of 109
View all reviews
Jameson
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 22/01/2020
Great start and potential
It has certainly given my coaches more independence to function on their own and manage their own sessions. I have needed to send out fewer reminders and be the "middle man" much less.
Pros
I like that it is automated and allows for me to focus more time on delivering my services rather than registering and recording participants
Cons
I would like the communication to clients to be more customization and I would like my clients to have an easier time navigating the software. I receive a lot of "please help" emails for relatively simple and common things. (like signing up for a session or unscheduling a session).
Response from Upper Hand
Hi Jameson,
Thank you for taking the time to write a review of your experience with Upper Hand! We are glad to hear that using Upper Hand has allowed you to focus more on delivering services to your clients and less on admin work! That is our entire mission!
Also, thank you for sharing feedback on communication. Our most recent updates were focused around improving the communication with new event reminders and we have much more coming! Plan on hearing from us soon to schedule a call to review these features and get your feedback.
Thank you again and have a great day!
Replied 13/02/2020
Josh
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 10/08/2022
Creating Margin
Overall I am highly satistfied.
Pros
The main reason I switched to upperhand was to cut down on the time I was spending with scheduling and coaches’ payroll and I have been extremely satisfied. I am spending much less time on that and more time on actually growing the business
Cons
There are some calendar features I would like to see implemented such as “drag and drop” and a direct link from the calendar session to the client profile. There are also changes I feel are important to the client experience. Many clients get confused between parent and participant profiles. That’s the number one headache I have and the biggest complaint I get from clients is confusion beteeen profiles.
Response from Upper Hand
Hi Josh,
Thank you so much for taking the time to write a review! We're so excited to hear that you've been able to refocus your time and energy into growing your business -- that's the reason we do what we do! We also greatly appreciate your feedback on how we can continue to improve our platform to better support your business and provide a better client experience. We've taken your suggestions and concerns to our product team.
Thank you again for providing your feedback, and hope you have a great day! We're looking forward to continue watching your business grow!
CK
Replied 19/08/2022
Alex
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 10/08/2022
A good looking product that still has some development needed
The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product. However, the software clearly still has bugs, and is run by developers, not consumers.
Pros
It is a good looking product, and appears very professional from both customer and business ends. It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management.
Cons
Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.
Alternatives Considered
MindbodyReasons for Choosing Upper Hand
Needed a more robust systemSwitched From
Acuity SchedulingReasons for Switching to Upper Hand
Cost and functionsResponse from Upper Hand
Hi Alex,
Thank you so much for taking the time to write a review. We're glad to hear that the foundations of the software have been impactful for your business and that you've had a positive experience with our support team. We appreciate your feedback on how we can continue to improve the software, especially from an accounting standpoint, to better serve your business and use cases. Your feedback will help us continue to build out our software to support your growing business.
Thank you again for the feedback, and hope you have a nice day!
CK
Replied 15/08/2022
Natasha
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 18/01/2022
Great for Lessons
Pros
UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director.
Cons
Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict.
Response from Upper Hand
Hi Natasha,
Thank you so much for taking the time to write a review! We are so glad to hear that the software has enhanced your staff and client experience when purchasing and scheduling lessons. We also greatly appreciate your feedback on how we can continue to improve to best fit your business needs. Thank you again for the kind words, and hope you have a great day!
Replied 19/01/2022
Chris
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 11/08/2022
Great Business Tool
It has helped me a lot so far!
Pros
Really nice way to have all your clients in one system.
Cons
Can be confusing especially on the customer face, when signing up for the first time. I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership.
Response from Upper Hand
Hi Chris,
Thank you so much for taking the time to write a review of the software! We're so glad to hear that our platform has helped your business and keep your clients organized in one system! That said, we greatly appreciate your feedback on how we can create a better scheduling experience for you and your clients.
Thank you again for the review, and hope you enjoy your day!
CK
Replied 15/08/2022
