4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About ShipperHQ

ShipperHQ optimizes the checkout experience for many eCommerce platforms. This solution helps merchants of all sizes customize the shipping experience on their website to their own unique products and customers. It includes features such as unlimited shipping rules, multi-origin shipping, and dimensional packing.
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ShipperHQ pricing

ShipperHQ does not have a free version but does offer a free trial. ShipperHQ paid version starts at USD 50.00/month.

Starting Price:
USD 50.00/month
Free Version:
No
Free trial:
Yes

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ShipperHQ Reviews

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.6
Customer Support
4.8
5 reviews of 28 View all reviews
Scott
Scott
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 03/12/2020

Great Product A Little Clunky

It has helped us ship accurately and provide features to customers online that only bigger players used to have. It is going to allow us to move online to freight as well.

Pros

The product was fairly easy to implement and it has a lot of great features. The interface is a little clunky and the UX could use some updating, however, for the complicated tasks it performs it is pretty good.

Cons

I know it is COVID, but they need to work on their customer support.

Jackie
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2022

ShipperHQ is THEE solution for dimensional shipping!

We ship farm equipment parts, irregular sizes, and heavy. It is critical that shipping is calculated accurately. I've tried 2 other shipping aps. They don't even come close to ShipperHQ.

Pros

I appreciated the tech support that I needed in the beginning. I love that I have all my box sizes and packing rules set up and how they seamlessly integrated with my ecommerce store. I now have live rates for the shopping carts and my customer gets to choose the carrier and knows how much shipping is. The shipping calculations are spot on!

Cons

Nothing negative to say. I'm grateful to have found ShipperHQ.

Response from ShipperHQ

Thanks for sharing! We're happy we could help your business streamline your shipping processes and run your business smoothly.

Replied 08/04/2022
Fred
  • Industry: Import & Export
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 01/12/2021

Fixing Issues

So far it works with our needs.

Pros

Ease of dashboard. Once I got to use it. And the support, one I needed it was without doubt excellent. [SENSITIVE CONTENT], was without doubt both friendly and helpful. Indeed someone who was quick to help with the issues we had here. Instructed me on what the issue was and how to go about fixing it.

Cons

None at this time, considering I just took over.

Response from ShipperHQ

News like this makes our day! Thanks for the great review. We're thrilled to hear such great feedback about our support teams' level of service. We know shipping can be hard and often times a key blocker. We're glad to hear that ShipperHQ could help to solve that for you.

We'll pass along the kind words to the rest of the team!

Replied 06/12/2021
Andrea
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 17/11/2020

Works as described!

Pros

Easy to set up, lots of options for customization. Restrictions work great!

Cons

Cannot use free shipping with codes and would be great to be able to customized the wording of shipping types.

Alternatives Considered

ShipStation and BigCommerce

Reasons for Switching to ShipperHQ

Ability to create very specific restrictions.
Evan
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/09/2024

Would Recommend!

Everyone I've dealt with at ShipperHQ has been extremely helpful and responsive. From the very first introductory meeting all the way through our implementation meeting, everyone has been more than willing to help us get where we want to be.

Pros

Conquering ecommerce shipping calculations can be very challenging for a business with wide variety of products. ShipperHQ seems to have solutions for every kind of scenario. They really have thought of everything.

Cons

I don't know that any of my frustrations have come from ShipperHQ. I have certainly been frustrated with the process of getting our website to calculate the way we want. ShipperHQ alleviates this process about as much as they possibly can.

Response from ShipperHQ

Thank you so much for the great review! We're thrilled to hear ShipperHQ has helped simplify your ecommerce shipping and that our team has been there to support you throughout the process. We know getting your shipping calculations right can be tricky, so it’s great to know we could help alleviate some of that frustration. If you need anything else, we're always here to help. Thanks again for recommending us!

Replied 30/09/2024

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