--- description: Review of ConnectWise RMM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ConnectWise RMM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [RMM Software](/directory/4344/remote-monitoring-and-management/software) > [ConnectWise RMM](/software/334721/connectwise-rmm) # ConnectWise RMM Canonical: https://www.softwareadvice.com.au/software/334721/connectwise-rmm Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/334721/connectwise-rmm?page=2) > ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation to deliver customized services to your customers. > > Verdict: Rated **4.2/5** by 72 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 72 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Alerts/Notifications - Audit Trail - Backup and Recovery - Configuration Management - Customisable Branding - Dashboard - Data Import/Export - Event Logs - IT Asset Tracking - Incident Management - Inventory Management - Issue Management - Maintenance Scheduling - Network Mapping - Patch Management - Performance Metrics - Real-Time Monitoring - Real-Time Reporting - Real-Time Updates ## Integrations (10 total) - Acronis Cyber Backup - Auvik - BrightGauge - ConnectWise CPQ - ConnectWise PSA - IT Glue - Ninite Pro - OpenText Core DNS Protection - ScreenConnect - SentinelOne ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [RMM Software](https://www.softwareadvice.com.au/directory/4344/remote-monitoring-and-management/software) ## Related Categories - [RMM Software](https://www.softwareadvice.com.au/directory/4344/remote-monitoring-and-management/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) - [Network Monitoring Tools](https://www.softwareadvice.com.au/directory/4307/network-monitoring/software) - [IT Management Software](https://www.softwareadvice.com.au/directory/4563/it-management/software) - [MSP Software](https://www.softwareadvice.com.au/directory/4553/msp/software) ## Alternatives 1. [N-central](https://www.softwareadvice.com.au/software/161863/solarwinds-n-central) — 4.1/5 (195 reviews) 2. [N-sight RMM](https://www.softwareadvice.com.au/software/30397/solarwinds-remote) — 4.3/5 (194 reviews) 3. [Cove Data Protection](https://www.softwareadvice.com.au/software/171880/solarwinds-backup) — 4.7/5 (217 reviews) 4. [Syncro](https://www.softwareadvice.com.au/software/373866/syncro) — 4.6/5 (148 reviews) 5. [IT Glue](https://www.softwareadvice.com.au/software/351312/it-glue) — 4.6/5 (331 reviews) ## Reviews ### "ConnectWise 2 Years Later - Still The Best" — 5.0/5 > **Yurii** | *25 March 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: - Monitors saved our life more than 1 time. - Patching still keeps our system up to date - Learned about 3rd party apps patching - helps to keep applications up to date > > **Cons**: - They changed interface a few times again and not for the best - CW is trying to be everything in one app - while some features are good, some are awful. We couldn't make it work with our network drives. - CW support is disappointing most of the time > > With all the cons CW is still one of the best remote access tools I have worked in my life. Cons could be inconvenient but overall I still love this product ----- ### "18-month in and going strong." — 4.0/5 > **Joel** | *29 August 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: We transitioned from Labtech to CW RMM 18 months ago. The ability to remotely manage and support people on their devices continues to be excellent. We make heavy use of fields like Friendly names and last contact, last reboot, along with the enhanced access to the "backstage" to connect to devices without disrupting the enduser. While it is has taken time to rebuild deployment and reporting scripts, that feature is crucial to ongoing support. In addition, the "single pane of glass" approach to all inventory, patching, vulnerability scanning is beneficial for those tapping into the full license stack. > > **Cons**: We just started evaluating the new vulnerability scanning service and moving from identification of vulnerability to remediation is not as seamless as we would hope. Also, it would be great to have the "last contact" field visible in the devices view (we have to pull a report to get that data currently). > > CW RMM provides an upgrade in functionality from Labtech and the integration into the overall CW ecosystem. However, not all of the new services are "fully backed" so we are looking forward to seeing things like vulnerability scanning improve over time. ----- ### "Successful monitoring achieved" — 5.0/5 > **Julee** | *23 March 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Connectwise RMM has greatly improved our ability to monitor our internal systems and assist our clients. Once things are set up there seems to be little effort required to maintain. > > **Cons**: At this time we do not really have cons affecting our day-to-day. We have not required support assistance in some time. > > We continue to use RMM to monitor our systems successfully and it continues to allow monitoring to be simplified and effective ----- ### "Overall Satisfactory" — 4.0/5 > **Brazola** | *30 December 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts. > > **Cons**: Some of the cons of using ConnectWise RMM are poor customer support and limited data or reporting depth. ----- ### "Good decision so far to migrate from Automate to CW RMM" — 4.0/5 > **Mike** | *8 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The ease of use and scripting capabilities is great. Integration with ScreenConnect and Axronis CyberProtect have been invaluable. > > **Cons**: Lack of integration with tools like EZDeploy and a poor integration to Liongard. I wish the Asio platform was more baked and better executed with integrations for Manage and CPQ. > > I'm happy with the move from Automate. There are pros and cons of course, but I think the simplicity and ease of use outweigh any cons so far. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/334721/connectwise-rmm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/334721/connectwise-rmm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data