--- description: Review of Broadly Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Broadly | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [Broadly](/software/336003/broadly) # Broadly Canonical: https://www.softwareadvice.com.au/software/336003/broadly Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.com.au/software/336003/broadly?page=2) > Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. Broadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email. > > Verdict: Rated **4.8/5** by 336 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 336 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Broadly - **Location**: Oakland, US ## Commercial Context - **Starting Price**: USD 249.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Broadly for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - CRM - Campaign Management - Communication Management - Customer History - Customisable Branding - Dashboard - Data Security - Email Management - Feedback Management - Interaction Tracking - Mobile Payments - Monitoring - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Location - Negative Feedback Management - Performance Metrics - Ratings/Reviews - Real-time Consumer-facing Chat ## Integrations (5 total) - Constant Contact - Mailchimp - QuickBooks Online Advanced - Shopify - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software) ## Related Categories - [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1202 reviews) 3. [Experience.com](https://www.softwareadvice.com.au/software/113604/xmp) — 4.7/5 (89 reviews) 4. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2794 reviews) 5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Great platform to manage customer relationships\!" — 5.0/5 > **Kelvin** | *7 November 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Broadly makes it easy to manage your customer relationships. You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit. It has been an invaluable tool to generate reviews and grow our online footprint\! > > **Cons**: Not much, Broadly had satisfied all of our needs\! > > Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar\! ----- ### "10/10 recommend going with broadly" — 5.0/5 > **Paul** | *22 March 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: how easy it was to start getting more reviews. It was instant, We received more than 15 reviews in the first month. It gives an easy to find appointment confirmation in our shop software. > > **Cons**: I would say there is nothing that stands out at this time we are unhappy with. > > extremely positive ----- ### "Integration never fully automated and reviews were fewer than previous methods." — 2.0/5 > **Cam** | *2 March 2018* | Recommendation rating: 1.0/10 > > **Pros**: It took the clients right to Google, Facebook, Yelp, etc to collect the reviews rather than their own site. > > **Cons**: Customer support was unresponsive and overall poor. Integration never fully automated. Very few actual reviews were collected. It just fell really short of what was promised and there wasn't an effort to improve it after numerous requests. > > A learning experience to be more hesitant to enroll in a contract from a marketing cold call. ----- ### "Doggie Business, LLC" — 5.0/5 > **Abbi** | *20 March 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: We love that all of our communications between Facebook and Instagram are centralized. > > **Cons**: The marketing campaigns are lacking and just because you respond on the broadly does not clear the notifications on the other platforms. > > We have only had broadly for a month or so but so far we love it and cannot wait to see how it progresses our business. ----- ### "Worth it\!" — 5.0/5 > **Mary** | *26 March 2023* | Retail | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Broadly is how easy it was to set up, how easy it is to use, and how easy it is for customers to use. We have been using Broadly since 2019 and it has helped our clients tremendously. We are able to respond quicker and meet the client where they are. It has helped raise our google reviews and ultimately help new clients find us online. > > **Cons**: I have not delved into the mass texting/campaigns yet. I would love to be able to send one text message to a bunch of leads letting them know about a sale. I think the review request from Broadly should be more frequent that first week of service. > > Overall Broadly has been very easy to work with. If I have a question Kaz is there to answer it for me. It is a great piece of software. ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.com.au/software/336003/broadly?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/336003/broadly) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data