--- description: Review of Trillian Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Trillian | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/4138/collaboration/software) > [Trillian](/software/336502/trillian) # Trillian Canonical: https://www.softwareadvice.com.au/software/336502/trillian Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/336502/trillian?page=2) > As a business and HIPAA-compliant clinical instant messaging solution, Trillian streamlines and centralizes employee communication across organizations without losing track of a single conversation. With disk-level, file-level, and TLS 1.2+ encryption, Trillian makes sure that all communication is secure when data is in transit or at rest. Key features include instant messaging, group chats, document and image sharing, landline messaging, and notifications and alerts. Trillian centralizes and stores all groups chat messages, which helps organizations build a shared knowledge center for new and current employees. Users can track multiple conversations by using presence and unread indicators to determine which conversation is most important. In addition to messaging, users can also send emojis, images, voice clips, and documents with Trillian's messaging system. Trillian is available for mobile devices via iOS and Android apps. > > Verdict: Rated **4.7/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 52 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Cerulean Studios - **Location**: Brookfield, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: USD 3.33 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Trillian is available across 4 pricing tiers: Individual Free, Individual Pro, Business, Enterprise. Pricing starts at 0$/user/month and scales with each tier, outlined below: Individual Pro - $3.33/user/month Business - $3.99/user/month Enterprise - $7.99/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Irish, Italian, Swedish - **Available Countries**: Canada, Germany, Ireland, United Kingdom, United States ## Features - @mentions - API - Active Directory Integration - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Audio Calls - Bed Management - Chat/Messaging - Compliance Management - Contact Management - Drag & Drop - Employee Database - Employee Directory - Employee Photos - File Sharing - File Transfer - HIPAA Compliant - In-Patient Management - Live Chat ## Integrations (2 total) - Altvia - Meta for Business ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software) ## Related Categories - [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software) - [Internal Communication Software](https://www.softwareadvice.com.au/directory/4370/employee-communication-tools/software) - [Hospital Management Software](https://www.softwareadvice.com.au/directory/4733/hospital-management/software) - [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software) - [Internal Communications Software](https://www.softwareadvice.com.au/directory/4572/internal-communications/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24046 reviews) 3. [GoTo Meeting](https://www.softwareadvice.com.au/software/188188/gotomeeting) — 4.4/5 (11525 reviews) 4. [Pumble](https://www.softwareadvice.com.au/software/121354/pumble) — 4.7/5 (234 reviews) 5. [Blink](https://www.softwareadvice.com.au/software/126757/blink) — 4.7/5 (131 reviews) ## Reviews ### "Excellent Substitute for "Slack"" — 4.0/5 > **Verified Reviewer** | *17 October 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I've been using Trillian since its days as a primarily IRC client and transitioned to it for business use via AIM. When AIM ceased its service, we sought a solution for efficient interoffice communication. Trillian offered exactly what we needed without unnecessary bloat, and it's incredibly cost-effective on a per-user basis. > > **Cons**: There's little to criticize about Trillian. If I were to find fault, it would be the occasional use of "cutesy" audible sounds and animated emojis, which, while fun at times, can be distracting in a professional setting. However, this is a minor concern and not a significant drawback. > > Our experience with Trillian has been outstanding. In contrast to the feature-heavy and costly Slack, Trillian precisely meets our essential in-office communication needs. They consistently update their client software, ensuring reliable performance, and their server boasts excellent uptime, resulting in minimal outages. It undoubtedly deserves a five-star rating. ----- ### "Looking for Good Chat Options? Trillian May be For You\!" — 5.0/5 > **Margy** | *20 November 2019* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: I want to be up front - I no longer use Trillian. It was the chat software of choice at my office five years ago when I began working there, but we eventually cycled through two options before landing where we are now (RingCentral, which is another ballgame). I though Trillian was a great option for chatting with team members in various locations (or within the same office without getting up). Working in a remote office, it is imperative that I remain in touch with my teammates. Trillian helped me do that in a simple, effective way with an easy-to-use, pleasant interface. I was pleased with the ability to toggle between chat streams easily with Trillian, and was also really grateful for the search function in each conversation. I find that chatting is very useful for intra-office communication, but without the ability to search (or archive) within chat streams, it's USELESS. We all need to be able to refer to our comments, questions and answers in order to properly do our jobs, and Trillian was aces in that regard. I also really appreciated the simplicity of the interface. I don't want to have to search and spend time figuring out HOW to chat with people. I just want to be able to chat. Trillian does exactly that. > > **Cons**: When I was using Trillian, it did not have a very robust document collaboration function. My guess is that by now, Trillian has addressed this issue and has grown into cloud computing in the same way that other chat/collaboration tools have. Besides this one observation, I'd say I had no complaints about Trillian, and in fact truly enjoyed using the software. > > Trillian was a simple way for my teammates and me to communicate, stay on top of projects and tasks, and collaboratively discuss happenings in our various offices. It helped us keep connect personally, which in turn helped us grow as a team professionally. ----- ### "Not as user friendly as SLack" — 3.0/5 > **Verified Reviewer** | *9 August 2021* | Investment Management | Recommendation rating: 5.0/10 > > **Pros**: We use the free version on Trillian and it works as expected for a internal comms program > > **Cons**: not as feature-rich as glip, slack, stride or mattermost. the interface is different than those too, it it's been hard to switch to it. would be okay if I didn't know better. ----- ### "Simple, Does the Job, Few Features, But Reliable" — 5.0/5 > **Katie** | *21 August 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: At first, I thought Trillian was just a sad AIM wannabe that the company I am working for wanted to relive the 90's with. As I got acclimated, I got used to the chat service. It's pretty simple to use, I enjoy the emojis, and having the historical chat messages archived has been a life saver. > > **Cons**: I am patiently waiting a gif search and embed feature. Sometimes words and emojis just don't do the trick, and you need to harness the Michael Scott saying "NO NO NOOOO" gif to get your point across. I do occasionally have some issues with cross-platform synching. (when I chat via my desktop, the message isnt viewable on my iPhone/iMac), and since I switch hit from device to device, this can be pretty inconvenient. > > The marketing company that I work for as several "older" souls who aren't too savvy with Project Management Chat Software quite yet. Having this tool as a way to keep in touch and ping teammates has been helpful. ----- ### "Great IM Platform" — 4.0/5 > **Stephanie** | *28 August 2019* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: I like you can choose to have your different chats in 1 window or separate. I like you can set your own status to something customized. I love the search function - it's quick to find people. I also like there's a mobile app. > > **Cons**: When I sign into Trillian on my cell phone, my status resets to Online then I have to change it back to Away. I often keep my desktop up but need to walk away from my desk and use my mobile phone. I would like to have to option of your status showing in chat history. We put a lot of info in our status's. I would also like to see a few things merged such as Google calendar (so status's are updated automatically) and video conferencing. > > Whenever I've contacted Trillian support, I've received fast responses and resolutions. The software is also fast and easy to use which means less training time for new hires. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/336502/trillian?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/336502/trillian) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data