---
description: Review of urLive Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: urLive | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Video Conferencing Software](/directory/4531/video-conferencing/software) > [urLive](/software/336643/urlive)

# urLive

Canonical: https://www.softwareadvice.com.au/software/336643/urlive

> urLive enables your customers to instantly reach your teams through live video calls. 

Customer-initiated video calls open new channels of engagement from product awareness and acquisition to monetization and loyalty. 

urLive complements AI chatbots, phone calls, text/SMS, email, and other touch-points by upgrading communications to secure video calls.

AI bots are efficient for straightforward customer inquiries, such as billing, product availability, and order status, but can be frustrating for complex, nuanced, high-value, and pressing questions.

There are times when a customer just needs to meet with someone from your team. And it’s in the interest of the business when you’re on the competitive edge of a sale or at risk of losing a longtime customer. 

Poor customer communications cost businesses over $75 billion annually in lost sales. There’s an even greater impact from low customer satisfaction scores, negative reviews, uneven ratings, customer churn, returns, and unfavorable word-of-mouth. 

Customer activated live video calls build trust and confidence in your products, services, and brand. Seeing is believing.


urLive lets your customers start video calls at their convenience with one click on an Infinity Link™, a simple text-based URL that can be embedded on your website, email, text/SMS, chatbots, social media, CRM, kiosks, and more. Infinity Links open a browser window to call your team. 

A single Infinity Link enables an infinite number of entirely new calls each time the link is clicked. Because it’s reusable there’s no need to create and share an updated link for each new conversation. 

Unlike teleconferencing services, your team is positioned to answer multiple, simultaneous inbound video calls from the same link.

urLive automatically routes customer calls to your designated group or specific agents based on a set of rules, such as expertise, availability, and skillset. Rules are easily modified in real time through a simple web portal.

Once a call is answered it can be manually routed by forwarding, transferring, or inviting other staff members to join the call.

Incoming calls are queued, and you can provide your customers the option to schedule calls. 

urLive’s stunning high-definition video experience includes secure chat, screen sharing, and large file transfer. 

All audio, video, chat, and file transfer channels are protected by rigorous, industry-standard encryption. 

Customer call data accompanies every call to help you optimize the customer experience and track your success metrics.

urLive was designed to support a hybrid-remote workforce. The service can be managed through decentralized administration. 

urLive Capacity Services™ even provides an option to forward calls to trained representatives when your team is busy or unavailable. 

urLive is a commercial grade cloud service that doesn’t require any new capital expense. Pricing is competitive. You only pay for what you use, and there are no hidden costs. 

Reinforce your customers’ confidence in their journey through live video conversations. 

urLive personalizes customer engagement.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: URL.Live

## Commercial Context

- **Starting Price**: CAD 450.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Our pricing is competitive with a business phone line or a VOIP account. 

Pricing quotes are based on  how many Infinity Links you require and the number of agents per Infinity Link.

Annual plans are discounted at 20%. 

Please schedule a short call for a quote at https://url.live/hello/schedule. You'll also get to see the service in action\!
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 206 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Audio Calls
- Automatic Call Distribution
- CRM
- Calendar Management
- Call Monitoring
- Call Reporting
- Call Routing
- Call Transfer
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Conferencing
- Contact Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Video Conferencing Software](https://www.softwareadvice.com.au/directory/4531/video-conferencing/software)

## Related Categories

- [Video Conferencing Software](https://www.softwareadvice.com.au/directory/4531/video-conferencing/software)
- [Team Communication Software](https://www.softwareadvice.com.au/directory/4594/team-communication/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software)

## Alternatives

1. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24046 reviews)
2. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews)
3. [Google Workspace](https://www.softwareadvice.com.au/software/344998/google-workspace) — 4.7/5 (17483 reviews)
4. [monday.com](https://www.softwareadvice.com.au/software/131008/monday-com) — 4.6/5 (5726 reviews)
5. [Microsoft Teams](https://www.softwareadvice.com.au/software/397766/microsoft-teams) — 4.5/5 (10940 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/336643/urlive)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/team-communication/urlive-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/336643/urlive> |
| en-GB | <https://www.softwareadvice.co.uk/software/336643/urlive> |
| en-IE | <https://www.softwareadvice.ie/software/336643/urlive> |
| en-NZ | <https://www.softwareadvice.co.nz/software/336643/urlive> |

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