About Product Fruits
Product Fruits pricing
Product Fruits does not have a free version but does offer a free trial. Product Fruits paid version starts at USD 99.00/month.
Alternatives to Product Fruits
Product Fruits Reviews
Feature rating
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great good-for-money option with fantastic support
This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us.
Pros
The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!
Cons
I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.
Alternatives Considered
ChameleonReasons for Switching to Product Fruits
Cost and feature matching - ProductFruits provided everything we needed, along with the ability to embed checklists into our appResponse from Product Fruits
Thank you for such a fabulous review, Becs. Noting down the request for more display options for tours.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
The BEST Onboarding Platform, Hands Down!
Product fruits really takes the best parts about so many other product onboarding tools and puts it all into one easy to use platform with MUCH more customization. The product walkthroughs are by far our favorite feature, but the banners and popups and hints are amazing as well. I've tried a lot of customer onboarding platforms, and Product Fruits takes the cake by far.
The ability to add custom CSS has been one of my favorite features, as it's allowed to take large tooltip/hints and make them into discreet tips that fit our user interface. So many other products won't let you add this level of customization. It's really perfect.
Pros
The product walkthroughs are by far our favorite feature.
Cons
My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. For instance, I'll finish a micro walkthrough which should trigger another walkthrough, but it takes 15 seconds or so before the next one starts up.
Reasons for Choosing Product Fruits
This was a cheaper alternative, but more importantly the product walkthroughs were so much more customizable and powerful compared to intercoms. Intercom's frequently broke when our users would go through them. This has been a big improvement.Switched From
IntercomReasons for Switching to Product Fruits
You were straight to the point, easy to understand pricing, and had powerful features without the extreme buildout like the others had. I think what I appreciated most was that rather than add half a million features, you allow me to customize directly with CSS rather than being overwhelmed with options like some sort of Wix Studio development software. Product Fruits is simple, but extremely powerful.Response from Product Fruits
Thank you for such a raving review, Drew.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great product, great value!
From sales to customer support to product management, the entire Product Fruits team has been great to work with so far. I enjoy receiving product tips via email, the team is very responsive when I have questions, and the product itself is pretty awesome.
Pros
I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended!
Cons
Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience.
Alternatives Considered
Helpjuice, Help Scout, Salesforce Sales Cloud, Kustomer, Stonly, Thinkific and IntercomReasons for Choosing Product Fruits
Product Fruits offered full-featured platform at a fraction of the cost.Switched From
IntercomReasons for Switching to Product Fruits
In some cases the other platforms offered more features than we needed while others did not offer all the features or required extensive coding to customize. We found Product Fruits to be well balance and at a great price point.Response from Product Fruits
Thank you for such a raving review, Allison.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Perfect tool for small businesses
Overall we are really happy with our choice of Product Fruits. We initially purchased a monthly subscription but recently felt confident enough to move to an annual subscription.
We look forward to growing with Product Fruits!
Pros
It doesn't track more data than you want it to (we have very strict data privacy controls).
It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything.
Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits.
I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.
Cons
Ideally, there would be more styling controls for all elements.
I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it.
This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.
Reasons for Switching to Product Fruits
A combination of price, features, security certifications, data storage locations, and the attitude of the employees.Response from Product Fruits
Thank you for taking the time to write such a thorough review, Julia.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Very intuitive, flexible design, excellent customer support
Really happy to have decided for the tool. Would recommend without reservations.
Pros
We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful.
Cons
Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF.
Reasons for Switching to Product Fruits
PF is the most intuitive software - we faced difficulties with all other solutions. Also the flexibility of the design and the possibility to integrate features into our own software instead of working with mirrored pages was unmet by the other solutions.Response from Product Fruits
Deborah, thank you for such a nice review.