Product Fruits

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews
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About Product Fruits

Product Fruits is an all-in-one user onboarding platform for web-based apps. It allows you to onboard users at scale and show them how to derive value from your product. Without any coding or designing. Our powerful feature set includes: Interactive product tours & walkthroughs for guiding users step by step through your UI Hints, beacons & tooltips for highlighting new features, delivering tips and providing contextual support Onboarding checklists for showing users progress alongside their onboarding journey Announcements for publishing important news directly in your application NPS & surveys for measuring satisfaction and capturing insights directly in your product User feedback widget for tracking moods as well as making it easy for users to report bugs and share ideas Life Ring Button (help center) for providing one centralized location for all your onboarding and support documentation as well as chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior in your application Segmentation for tailoring experiences to personas and showing different content to individual cohorts Analytics for understanding where users get stuck, what they like and what needs improving Plus native integrations with analytics and CRM tools. Our intuitive editor was built with a non-technical user in mind and you don’t need any coding skills to create beautiful onboarding experiences. We are serving SaaS companies all over the world helping them to increase conversions, reduce churn and lower support tickets. You can get up and running in 5 minutes or under, free trial is available.
Product Fruits Software - No-code user onboarding platform
Product Fruits Software - Interactive product tours, guides & walkthroughs
Product Fruits Software - In-app hints, beacons and tooltips
Product Fruits Software - User onboarding checklist
Product Fruits Software - Knowledge base
Product Fruits video
Product Fruits Software - No-code user onboarding platform - thumbnail
Product Fruits Software - Interactive product tours, guides & walkthroughs - thumbnail
Product Fruits Software - In-app hints, beacons and tooltips - thumbnail
Product Fruits Software - User onboarding checklist - thumbnail
Product Fruits Software - Knowledge base - thumbnail

Product Fruits pricing

Product Fruits does not have a free version but does offer a free trial. Product Fruits paid version starts at USD 99.00/month.

Starting Price:
USD 99.00/month See pricing details
Free Version:
No
Free trial:
Yes

Alternatives to Product Fruits

Product Fruits Reviews

Feature rating

Value for Money
4.8
Functionality
4.7
Ease of Use
4.6
Customer Support
4.9
5 reviews of 59 View all reviews
Becs
Becs
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2022

Great good-for-money option with fantastic support

This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us.

Pros

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Cons

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

Alternatives Considered

Chameleon

Reasons for Switching to Product Fruits

Cost and feature matching - ProductFruits provided everything we needed, along with the ability to embed checklists into our app

Response from Product Fruits

Thank you for such a fabulous review, Becs. Noting down the request for more display options for tours.

Replied 29/11/2022
Drew
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/09/2024

The BEST Onboarding Platform, Hands Down!

Product fruits really takes the best parts about so many other product onboarding tools and puts it all into one easy to use platform with MUCH more customization. The product walkthroughs are by far our favorite feature, but the banners and popups and hints are amazing as well. I've tried a lot of customer onboarding platforms, and Product Fruits takes the cake by far.

The ability to add custom CSS has been one of my favorite features, as it's allowed to take large tooltip/hints and make them into discreet tips that fit our user interface. So many other products won't let you add this level of customization. It's really perfect.

Pros

The product walkthroughs are by far our favorite feature.

Cons

My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. For instance, I'll finish a micro walkthrough which should trigger another walkthrough, but it takes 15 seconds or so before the next one starts up.

Alternatives Considered

Chameleon-i and Userpilot

Reasons for Choosing Product Fruits

This was a cheaper alternative, but more importantly the product walkthroughs were so much more customizable and powerful compared to intercoms. Intercom's frequently broke when our users would go through them. This has been a big improvement.

Switched From

Intercom

Reasons for Switching to Product Fruits

You were straight to the point, easy to understand pricing, and had powerful features without the extreme buildout like the others had. I think what I appreciated most was that rather than add half a million features, you allow me to customize directly with CSS rather than being overwhelmed with options like some sort of Wix Studio development software. Product Fruits is simple, but extremely powerful.

Response from Product Fruits

Thank you for such a raving review, Drew.

Replied 26/09/2024
Allison
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/08/2024

Great product, great value!

From sales to customer support to product management, the entire Product Fruits team has been great to work with so far. I enjoy receiving product tips via email, the team is very responsive when I have questions, and the product itself is pretty awesome.

Pros

I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended!

Cons

Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience.

Reasons for Choosing Product Fruits

Product Fruits offered full-featured platform at a fraction of the cost.

Switched From

Intercom

Reasons for Switching to Product Fruits

In some cases the other platforms offered more features than we needed while others did not offer all the features or required extensive coding to customize. We found Product Fruits to be well balance and at a great price point.

Response from Product Fruits

Thank you for such a raving review, Allison.

Replied 09/08/2024
Julia
Julia
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 23/04/2024

Perfect tool for small businesses

Overall we are really happy with our choice of Product Fruits. We initially purchased a monthly subscription but recently felt confident enough to move to an annual subscription.

We look forward to growing with Product Fruits!

Pros

It doesn't track more data than you want it to (we have very strict data privacy controls).
It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything.

Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits.

I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

Cons

Ideally, there would be more styling controls for all elements.

I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it.

This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

Alternatives Considered

Pendo and Totango

Reasons for Switching to Product Fruits

A combination of price, features, security certifications, data storage locations, and the attitude of the employees.

Response from Product Fruits

Thank you for taking the time to write such a thorough review, Julia.

Replied 29/04/2024
Deborah
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/06/2024

Very intuitive, flexible design, excellent customer support

Really happy to have decided for the tool. Would recommend without reservations.

Pros

We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful.

Cons

Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF.

Alternatives Considered

Walnut.io, UserGuiding, Storylane and Stonly

Reasons for Switching to Product Fruits

PF is the most intuitive software - we faced difficulties with all other solutions. Also the flexibility of the design and the possibility to integrate features into our own software instead of working with mirrored pages was unmet by the other solutions.

Response from Product Fruits

Deborah, thank you for such a nice review.

Replied 12/06/2024

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