About Zenefits

Zenefits is an all-encompassing HR SaaS platform designed specifically for small to midsize businesses. The Zenefits People Platform includes a robust offering spanning HR, Benefits, Payroll, Well-being and Performance apps that combines with advisory services and tightly integrated partner apps to radically simplify HR administration. Zenefits offers three pricing packages (Essentials, Growth, and Zen) tailored to SMBs of any size.
Zenefits Software - Zenefits - benefits administration
Zenefits Software - Zenefits - Org chart
Zenefits Software - Zenefits - Employee profile
Zenefits Software - Zenefits - Payroll run
Zenefits Software - Zenefits - Payroll approval
Zenefits Software - Zenefits - Mobile app
Zenefits video
Zenefits Software - Zenefits - benefits administration - thumbnail
Zenefits Software - Zenefits - Org chart - thumbnail
Zenefits Software - Zenefits - Employee profile - thumbnail
Zenefits Software - Zenefits - Payroll run - thumbnail
Zenefits Software - Zenefits - Payroll approval - thumbnail

Zenefits pricing

Zenefits has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
ESSENTIALS All the essentials for onboarding employees & managing HR. $8 per month, per employee GROWTH Expanded HR for growing companies. $14 per month, per employee ZEN Super-powered HR with extra tools. $21 per month, per employee Annual Contract (Save up to 20%) Add-On Apps available: Payroll Advisory Services Benefits Admin Using Own Broker
Free Version:
Yes
Free trial:
Yes

Alternatives to Zenefits

Gusto is a modern, online human resource platform that helps any small business owner take care of all hr tasks. Gusto...

BambooHR

BambooHR offers small and growing companies a human resource information system (HRIS) that includes an applicant...

RUN Powered by ADP

The RUN Powered by ADP® (RUN) solution is designed to make your small business payroll quick and easy. With a streamline...

ADP Workforce Now

ADP Workforce Solution is suited for businesses with more than 50 employees looking to streamline HR processes. ADP...

Paychex Flex

Paychex Flex is a human capital management solution that's designed using web-based modular technology and a dedicated...
People are complex, but your HR solution shouldn’t be. Namely gives you the resources to make your life easier and your...

Zenefits Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.4
Customer Support
3.8
5 reviews of 791 View all reviews
Shawn B.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/05/2022

HR & Benefits Administration for the Small Business

Pros

Amazing User Friendly Interface.
Benefits Administration is very easy.
Time Off Management is great.
Low Cost for setup, which is always great for a Small Business.

Cons

Phone Call response time has been a little less than exciting, but they do get back to you.

Alternatives Considered

Paychex Flex

Reasons for Switching to Zenefits

User Interface was very intuitive.
Kelsi W.
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 28/10/2019

Zenefits Review

our overall experience with zenefits has been positive. The on boarding tools offer a wide variety of options an customization that really make the initial process a lot easier.

Pros

The part that we liked most about zenefits is that it gave us one place to keep all employee documents. We also like that we could set up an employee by using the on boarding (hiring) service through zenfits which allows the employee to start their profile an also fill out needed employment documents electronically.

Cons

Initially we thought that the time card piece of zenefits was something that we were going to be able to use and would be rather handy for us. We quickly learned that Zenefits has not yet set up this module in a way that truly works for subcontracts who have to track employee's time by job number and phase code both. It can be done but takes a large amount of manual entry on the administrators part which then defeats the purpose of using such a tool.

Alternatives Considered

BambooHR

Reasons for Switching to Zenefits

we choose zenefits over bamboo because of the time card application.
Doug L.
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

3
Reviewed on 17/10/2017

Awesome Software - Absolutely Awful Support

Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.

Pros

For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.

Cons

Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.

Verified Reviewer
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/02/2022

Zenefits is a benefit to have

saves my time with taxes, as it allows me to focus on my job more.

Pros

I like Zenefits' ease of use as it is user-intuitive and modern.

Cons

No cons to share here - other than that they could improve on live chat availability

Kathleen T.
  • Industry: Printing
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
1

4
Reviewed on 07/06/2021

Very Poor Customer Support

Very frustrating and a lot of time wasted.

Pros

Ease of use is good and Digital app for the employees is very helpful. Saves HR time in updating information because employees can do it themselves from their phone app.

Cons

Very poor customer support. Limited update and communication. I have open cases that are still open. Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's confusing. Uploading renewal of Benefits package too cumbersome and I have been asking for someone to walk me through and I never got any response. They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed.

Related categories