---
description: Review of IBI-aws Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: IBI-aws | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [IBI-aws](/software/337696/ibi-aws)

# IBI-aws

Canonical: https://www.softwareadvice.com.au/software/337696/ibi-aws

> IBI-aws is a customer information and knowledge search system designed to centralize customer information in within the service desk environment.

With IBI-aws, users can localize customer complaints in real time, map telephone connections transparently, and immediately assign the service instructions given. Automatic archiving of records per customer or across all customers is available for quality assurance purposes. In addition, the administration before setting costs/checking or creating projects and evaluating all costs can be carried out within IBI-aws.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: IBITECH AG

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Bitte kontaktieren Sie uns damit wir Ihnen die beste Lösung für Ihre Anforderungen anbieten können. Preise können jederzeit ohne Ankündigung den Marktgegebenheiten angepasst werden. Alle Angaben ohne Gewähr.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- API
- Alerts/Escalation
- Alerts/Notifications
- Campus Notifications
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Support
- Customisable Branding
- Customizable Templates
- Data Import/Export
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Geolocation
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Localization Automation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Emergency Notification Software](https://www.softwareadvice.com.au/directory/4576/emergency-notification/software)

## Alternatives

1. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews)
2. [Desk Manager](https://www.softwareadvice.com.au/software/310334/desk-manager) — 4.8/5 (106 reviews)
3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (685 reviews)
5. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)

## Reviews

### "Klasse Tool zum entlasten des Helpdesks" — 5.0/5

> **Andreas** | *9 February 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Jede Client, virtuellen Session oder mobile Device können wir gezielt, auch einzelne usern gezielt Wartungs oder Störungsmeldungen senden. Aktuell testen wir auch das Web Portal um anderen Abteilung die Möglichkeit zu geben, Meldungen zu schalten. Anbindung an Azur und Local ad problemlos möglich
> 
> **Cons**: Das Admin Tool hat etwas veralteten Look - hat aber keinen Einfluss auf Funktionen
> 
> Wir nutzen das Tool gerne um den Helpdesk zu entlasten und damit auch Geld zu sparen durch weniger Tickets

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### "IBI-aws hat unsere Abläufe optimiert" — 5.0/5

> **Gilbert** | *22 February 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Durch die AD-Abindung sind praktisch alle Rechner/Personen/SW zu erreichen.
Was früher über tausende, nicht zielgerichtete Mails gegangen ist, rennt jetzt über IBI.
Wenn eine Wartung mal länger dauert, wird dies ebenfalls über die Statusmeldung in IBI kommuniziert.
> 
> **Cons**: Habe bisher nichts gefunden, mit dem ich nicht leben könnte.
> 
> Zielorientierte Info über Wartungen, Störungen, Brandalarme, etc. möglich.
Hohe Akzeptanz im Unternehmen. "IBI" ist bei uns mittlerweile ein Begriff wie "Google" mit dem jeder etwas anfangen kann.
Sehr einfache EInrichtung bzw. Übernahme des Testsystems in Produktion

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### "Schnelle und einfache Störungsmeldungen" — 5.0/5

> **Horst** | *7 February 2022* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: Bei IT-Störungen können Anwender schnell und einfachauf ihrem Bildschirm informiert werden.
> 
> **Cons**: Der Aufruf des Clients zum Einstellen der Meldungen braucht etwas Zeit.
> 
> Durch die Störungsmeldungen wird der IT Service Desk beim Callvolumen spürbar entlastet.

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### "Keep it simple" — 5.0/5

> **Christian** | *31 January 2022* | Arts & Crafts | Recommendation rating: 9.0/10
> 
> **Pros**: die Integration dieser Software ist sehr simpel und die Anwendung einfach in der Bedienung.
> 
> **Cons**: eigentlich nicht. "Nice to have" wenn es technisch umsetzbar ist, wäre die Möglichkeit Screenshots in AWS Meldungen zu verpacken.
> 
> zielgerichtete Informationsverbreitung der Software-Anwender, zB schnelle Wartungsankündigung.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/337696/ibi-aws)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/337696/ibi-aws> |
| en | <https://www.softwareadvice.com/internal-communications/ibi-aws-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/337696/ibi-aws> |
| en-GB | <https://www.softwareadvice.co.uk/software/337696/ibi-aws> |
| en-IE | <https://www.softwareadvice.ie/software/337696/ibi-aws> |
| en-NZ | <https://www.softwareadvice.co.nz/software/337696/ibi-aws> |

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