---
description: Review of Birdeye Messaging Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Birdeye Messaging | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Birdeye Messaging](/software/337928/birdeye-messaging)

# Birdeye Messaging

Canonical: https://www.softwareadvice.com.au/software/337928/birdeye-messaging

> Birdeye Messaging is an omnichannel customer communication solution that helps businesses utilize the built-in all-in-one messaging inbox to access email, text messages, webchat, and voicemail from within a unified platform. It allows employees to respond to reviews, surveys, referrals, and more across multiple platforms, such as Instagram, Google, and Facebook.  

 Birdeye Messaging enables employees to conduct consultations, meetings, and appointments with customers via the video chat functionality, optimizing the customer engagement processes. Pricing is available on request and support is extended via live chat, email, phone, and other online measures.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Birdeye
- **Location**: Palo Alto, US
- **Founded**: 2012

## Commercial Context

- **Pricing Details**: Please contact Birdeye directly for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, India, United States

## Features

- Customer History
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- SMS Messaging
- Third-Party Integrations

## Integrations (2 total)

- Facebook Business Suite
- Instagram

## Support Options

- Email/Help Desk
- FAQs/Forum
- Chat

## Category

- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)

## Related Categories

- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)

## Alternatives

1. [Viber](https://www.softwareadvice.com.au/software/146449/viber) — 4.4/5 (4058 reviews)
2. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews)
3. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24046 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1754 reviews)
5. [Wati](https://www.softwareadvice.com.au/software/430256/wati) — 4.6/5 (202 reviews)

## Reviews

### "Great for messaging" — 5.0/5

> **Shrina** | *16 October 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: We can manage all messages from one place. It’s easy to use for both parties
> 
> **Cons**: Sometimes you are unable to reply to messages from Instagram if it comes through as ‘anonymous user’ but you don’t know this until you try to send the message. So you can often loose the whole response

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### "Notmal Messaging product" — 4.0/5

> **Jacob** | *17 January 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: I liked the ability to integrate with multiple social pages and to be able to respond to messages in one platform. And that it is HIPPA compliant.
> 
> **Cons**: Problems with integrating email correspondence.
> 
> Normal messaging system with HIPPA compliant capabilities. It easy to use.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/337928/birdeye-messaging)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-communications-mngt/birdeye-messaging-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/337928/birdeye-messaging> |
| en-GB | <https://www.softwareadvice.co.uk/software/337928/birdeye-messaging> |
| en-IE | <https://www.softwareadvice.ie/software/337928/birdeye-messaging> |
| en-NZ | <https://www.softwareadvice.co.nz/software/337928/birdeye-messaging> |

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