Quadient Accounts Payable Automation

Pros

Everything is electronic. Subs/Vendors can email their invoices directly to our Beanworks, which cuts down on incoming mail. Approvers can be located in various locations and still access and approve even via mobile. The search features to find an invoice are exceptional.

Cons

Since their recent update the PDF files are much smaller outside of Beanworks which is NOT great.

Pros

Quadient is the most efficient software we have at the country club. The ease of use for day-to-day AP for both the accounting team and department managers has always been a feature loved by all. For audit purposes you cannot beat the software for how much time is saved in pulling back-up, etc.

Cons

The import Vendor feature as a result of our ERP file has created multiple duplicate vendors which never leave the system from a visual perspective. No one ever gets on the phone to troubleshoot issues which creates emails upon emails vs. a succinct conversation to air issues/collaborate. The export file into ERP needs to be monitored very carefully as the file does not always come over correctly.

Alternatives Considered

Reasons for Switching to Quadient Accounts Payable Automation

Pros

The product is easy to implement, configure and put to use.

Cons

Recently implemented the tool faced the following challenges -
- Customer support sucks, no SLA adhered. Subscribed for 2 hours of support to realize there are no timelines called 2 hours.
- Not able to process any USD Invoices as claimed by the product team. Needs to be processed and entered manually outside Beanworks.
- A single report can handle only 80 invoices in it. But if want to select more than 80, which is normal for any large organization, need to report a separate report each time, which sucks and defeats the entire purpose of automation.
- The line description on the HST line doesn't get posted in GP Ledger from Beanworks and again we need to manually copy and paste the description before the Invoices get posted in ERP.
- The expense Module doesn't have the OCR Capabilities and requires manual entry by the users of all the receipts, which is not the case with some other AP Automation tools.

Alternatives Considered

Reasons for Switching to Quadient Accounts Payable Automation

Pros

The classic Quadient is a great product. Easy to use for reports, looking up vendors and activity.

Cons

The update for Quadient was horrible, slow performance and features were changed and some taken out that used to be helpful. Ease of use was not good. Received multiple calls from my co workers not being able to enter invoices. Put our accounts payable behind.

Pros

The integration with our accounting software, the electronic storage of documents, the ability to have invoices authorized electronically.

Cons

The search feature has more steps than I would like, but it does work well.