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description: Review of i-doit Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: i-doit | Reviews, Pricing & Demos - SoftwareAdvice AU
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# i-doit

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> i-doit is a web-based open-source solution for IT documentation and Configuration Management Database (CMDB) handling. The platform allows organizations to document and manage their IT systems through a unified portal.

i-doit follows ITIL best practices, enabling users to document and track their software and hardware assets. Administrators can gain insights into the performance of assets, visualize connections between components, and effectively configure your IT environment. Features include customizable reports, graphical displays like IP address lists and rack views, and user rights management.

i-doit enables users to create custom CMDB data models and import data from various external sources. With its auto-discovery capabilities, teams can map networks and ensure accurate documentation.
> 
> Verdict: Rated **4.7/5** by 13 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 13 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: synetics
- **Location**: Düsseldorf, Germany
- **Founded**: 1996

## Commercial Context

- **Starting Price**: EUR 48.65
- **Pricing model**: Other (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English, German, Spanish
- **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Bosnia and Herzegovina, Canada, Germany

## Features

- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Availability Management
- Barcode/Ticket Scanning
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management

## Integrations (7 total)

- Checkmk
- JDisc Discovery
- Lansweeper
- Microsoft Azure
- Nagios XI
- OTRS
- Zammad

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [CMDB Software](https://www.softwareadvice.com.au/directory/4249/cmdb/software)

## Related Categories

- [CMDB Software](https://www.softwareadvice.com.au/directory/4249/cmdb/software)
- [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software)
- [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.softwareadvice.com.au/software/117339/manageengine-endpoint-central) — 4.6/5 (1485 reviews)
2. [ServiceNow](https://www.softwareadvice.com.au/software/27432/service-now) — 4.5/5 (344 reviews)
3. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (685 reviews)
4. [TeamDynamix](https://www.softwareadvice.com.au/software/65333/teamdynamix) — 4.4/5 (150 reviews)
5. [SysAid](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews)

## Reviews

### "easy to use" — 5.0/5

> **Roland** | *5 August 2021* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: We have used i-doit for many years and it served us very well. It is pretty easy to use, yet very advanced in its possibilities. Setting it up in the first place is absolutely no problem for an average skilled IT worker. The granularity in which you can configure the assets is very useful and the functional scope is as good for smaller businesses as it was for us. We do have a big vSphere environment with far more than 1.000 VMs and the according hardware infrastructure, spanning over several data centers. Still, managing all the assets with i-doit was no problem and it was ideal for quick reports in every extent. We had several support cases during the years and every contact with the i-doit support personnel was friendly, purposeful and our questions were solved quickly.
> 
> **Cons**: To all the advantages there is one rather small downside and that is in my opinion the web backend. Everything is there but sometimes a little hidden. Every now and then I spent quite a while to find certain settings.

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### "Die Einfachheit macht die Sache komplex..." — 5.0/5

> **Oliver** | *14 September 2021* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: Die Datenstrukturen im i-doit sind genial einfach und deshalb fast auf jeden Bedarf anpassbar.
Die Installation und auch die Softwarepflege ist ebenfalls sehr einfach gestaltet.
> 
> **Cons**: Es fehlt bei der Nutzung mit mehreren Mandanten die übergreifende Benutzerverwaltung, sowie mandantenübergreifende Objekte.
Auch die Sichtbarkeit von Objekten über die Rechteverwaltung abzubilden wäre ein lohnenswertes Feature.
> 
> Wir verwalten mit i-doit alle Assets der IT inkl. der Kabeldokumentation. Ebenso werden Software und Lizenzen, sowie zyklische Wartungen mit i-doit verwaltet.
Somit haben wir (fast) nur ein Werkzeug in dem wir Informationen suchen und finden.
Bis heute haben wir kein Werkzeug gefunden, dass diese Fexibilität bei der gegebenen Einfachheit ermöglicht.
Die größte Hürde bei der Einführung von i-doit liegt im OSI-Layer 8. Wenn der Nutzer gewillt ist das zu dokumentieren, was nötig ist, erhält man ein wertvolles Werkzeug, das extrem die Effektivität steigert.
Der Mensch neigt leider oft dazu Dinge entweder garnicht, nicht vollständig oder zu detailliert zu dokumentieren. Hier ein gesundes Mittelmaß zu finden ist die große Herausforderung.

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### "good features, awesome support" — 4.0/5

> **Frederik** | *21 June 2021* | Health, Wellness & Fitness | Recommendation rating: 7.0/10
> 
> **Pros**: What I liked most was the ease of setting the Software up. The Server and the first Assets were build up very quickly and questions were answered to the fullest by the support which made the initial setup of I-doit more easy for me.
> 
> **Cons**: I think the graphic could be updated to a more recent design. It looks pretty old. but structured.

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### "IT Dokumentation Goethe Universität" — 4.0/5

> **Joachim** | *27 September 2021* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Die Abstimmung mit dem Hersteller gingen in der ersten Phase sehr gut und unkompliziert, die Funktionsvielfalt ist sehr umfangreich und bietet für unsere Anwendungen sehr viele Möglichkeiten, das Netzwerk für neue Anwendungen ist groß und umfangreich
> 
> **Cons**: Die Dokumentation und der Support für die API hat uns anfänglich Probleme gemacht und in einigen Fällen auch noch nicht richtig weiterhelfen können (Performance -Probkematik beim Synchronisieren von Datenbeständen)
> 
> Wir haben einen wesentlich besseren Überblick aktuell über von uns eingesetzte Systeme inkl. deren Wartungs- und Serviceverträgen. Weiterhin bauen wir eine ständig steigende Anzahl an Objekten ein, die in der gesamten Universität verteilt sind und damit hier die Übersicht über aktuelle Geräte sich regelmäßig vervollständigt, was bisher in verschiedenen Systemen (.. und Köpfen ..)  vorhanden war.   Gutes Handling,

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### "Vollumfängliches Dokumentationstool" — 5.0/5

> **Pattrick** | *28 March 2022* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: Praktisch alles kann dokumentiert werden. Neben der IT-Infrastruktur werden auch Verträge mit Dienstleistern und der Brandschutz auf Etagenplänen erfasst. Wir haben i-doit direkt an unseren HelpDesk Zammad angebunden, wodurch wir jetzt auch Geräte in der IT-Dokumentation direkt im Ticket verknüpfen können.
> 
> **Cons**: Das man nichts kalkulieren kann. Wenn man schon alle Betriebskosten von Geräten erfasst, wäre es gut wenn diese auch z.B. im zugewiesenen Arbeitsplatz kumuliert werden.
> 
> Sehr gut, gibt kaum etwas Vergleichbares im Markt.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/339113/i-doit)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/cmdb/i-doit-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/339113/i-doit> |
| en-GB | <https://www.softwareadvice.co.uk/software/339113/i-doit> |
| en-IE | <https://www.softwareadvice.ie/software/339113/i-doit> |
| en-NZ | <https://www.softwareadvice.co.nz/software/339113/i-doit> |

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