--- description: Review of SMS-iT Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SMS-iT | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [All-in-One Marketing Tools](/directory/4065/all-in-one/software) > [SMS-iT](/software/339865/sms-it) # SMS-iT Canonical: https://www.softwareadvice.com.au/software/339865/sms-it Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/339865/sms-it?page=2) > SMS-iT is a semi-sentient advanced CRM system with a focus on communication, blending cutting-edge technology with user-friendly features tailored for sales and marketing endeavors. Offering an expansive suite of tools, SMS-iT CRM is designed to facilitate seamless lead acquisition, client nurturing, sales management, and retention strategies, ensuring infinite scalability for businesses. With over 50 sales and marketing tools at your disposal, including built-in artificial intelligence, unlimited calling and texting capabilities, a smart inbox with messaging channels, a versatile funnel and site builder, social media planning tools, and an appointment booking system, SMS-iT CRM empowers businesses to thrive in the digital landscape. Setting itself apart with unique features such as SIM card integration, advanced AI functionalities for messaging and marketing, and compatibility with a vast ecosystem of 30 SMS gateways, as well as blockchain and IoT capabilities, SMS-iT CRM enables businesses to accelerate growth while optimizing operational costs. What truly distinguishes SMS-iT is its semi-sentient nature, allowing it to comprehend and interpret text inputs, provide contextually relevant suggestions or responses, and continuously learn from user interactions to enhance future engagements. It's akin to having an all-in-one supercharged CRM powered by AI, capable of seamlessly managing marketing, sales, messaging, and calling tasks across multiple channels. Imagine combining the best features of Salesforce, GHL, and Flowtrack into a single, powerhouse platform—that's SMS-iT CRM. And this is just the beginning. As we unveil our full range of features, you'll experience a CRM solution that truly stands in a league of its own, driving unprecedented efficiency and success for your business. SMS-iT's target market encompasses a diverse range of industries and businesses, including: Small to Medium Enterprises (SMEs): These businesses seek affordable and scalable solutions for managing customer relationships and communication, making SMS-iT an ideal choice for optimizing their operations. Marketing Agencies: Agencies specializing in marketing services and campaigns rely on SMS-iT's reliable tools to execute SMS-based marketing strategies effectively, ensuring maximum impact for their clients. E-commerce Platforms: Online retailers and marketplaces utilize SMS-iT to enhance customer engagement, boost sales, and provide timely order updates, enhancing the overall shopping experience for their customers. Financial Institutions: Banks, credit unions, and financial service providers leverage SMS-iT for transaction alerts, account updates, and customer service communication, ensuring seamless interactions with their clients. Healthcare Providers: Hospitals, clinics, and healthcare organizations trust SMS-iT for secure and efficient communication channels, enabling them to send appointment reminders, prescription notifications, and engage patients effectively. Educational Institutions: Schools, colleges, and universities rely on SMS-iT to improve communication with students, parents, and staff members, facilitating important announcements, event notifications, and deadline reminders. Event Management Companies: Organizations involved in planning and executing events, conferences, and seminars benefit from SMS-iT's effective communication tools, ensuring attendee engagement, timely reminders, and updates throughout the event lifecycle. Nonprofit Organizations: Charities, NGOs, and advocacy groups utilize SMS-iT to mobilize supporters, raise awareness, and facilitate donations or volunteer efforts, leveraging the power of SMS messaging to drive their mission forward. Hospitality Industry: Hotels, restaurants, and travel agencies prioritize guest communication and satisfaction, utilizing SMS-iT for reservation confirmations, personalized offers, and enhancing the overall guest experience. Real Estate Agencies. > > Verdict: Rated **4.6/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 26 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SMS-iT ## Commercial Context - **Starting Price**: USD 299.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Key Features Flat Rate SMS MMS/RCS Fax Voice Toll-Free \# Outbound Toll-Free \# Inbound Free Mobile Number Free Inbound Messages Global - Outside US/CA Daily Send Limit Super Speed Unlimited Messaging 42+ Smart Features Smart Database Unlimited Keywords Voice/Fax Buy Mobile Numbers Sim-card Required Rollover Credits API \& Integrations Unlimited Contacts Unlimited User Seats Dedicated Manager Support 24hrs/7 days - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - 2-Way Messaging - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Tracking - Automated Responses - Automated Scheduling - Autoresponders - Big Data Analytics - CAN-SPAM Compliance - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Campaign Segmentation - Click Tracking ## Integrations (26 total) - AWeber - ActiveCampaign - Bandwidth - Benchmark - Brevo - Campaign Monitor by Marigold - ChatGPT - Constant Contact - GetResponse - Gmail - Kit - Mailchimp - Omnisend - Plivo - Selldone ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [All-in-One Marketing Tools](https://www.softwareadvice.com.au/directory/4065/all-in-one/software) ## Related Categories - [All-in-One Marketing Tools](https://www.softwareadvice.com.au/directory/4065/all-in-one/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software) - [Lead Management Software](https://www.softwareadvice.com.au/directory/1682/lead-management/software) - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [IoT Software](https://www.softwareadvice.com.au/directory/4273/iot/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Omnisend](https://www.softwareadvice.com.au/software/100592/omnisend) — 4.7/5 (836 reviews) 3. [Marketing 360](https://www.softwareadvice.com.au/software/141364/marketing-360) — 4.5/5 (1132 reviews) 4. [SalesNexus](https://www.softwareadvice.com.au/software/14228/salesnexus) — 4.5/5 (64 reviews) 5. [Ontraport](https://www.softwareadvice.com.au/software/3177/ontraport) — 4.2/5 (89 reviews) ## Reviews ### "SMS-iT is a MUST for all marketers." — 5.0/5 > **Ronnie** | *21 November 2022* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: SMS-iT is the best SaaS software I have purchased so far. It's the perfect solution for my business, from finding prospects and converting them into clients to retaining existing clients by keeping them engaged and updated with my business. What amazes me most is the rockstar community that is very involved in supporting each other and providing great feedback and suggestions to improve the product further. The weekly webinars are insightful and focus on helping businesses grow using the product. The price? You won't believe it is so inexpensive, given the value you can get from the product. If there's one marketing tool you need to have, it should definitely be SMS-iT\! > > **Cons**: More of a need for a customized experience. Good thing is, the community and SMS-iT are constantly coordinating to further improve the product and its service. ----- ### "This is the Real Deal SMS Marketing Platform" — 5.0/5 > **Verified Reviewer** | *24 June 2022* | Graphic Design | Recommendation rating: 10.0/10 > > **Pros**: I had a Zoom walkthrough today with \[SENSITIVE CONTENT\] to get the platform set up for me. I was blown away by his understanding of my needs as a marketing services agency. For my particular use case, \[SENSITIVE CONTENT\] set up some demos that we tested on my own mobile device and they were "spot on" with exactly what I needed. This platform is super robust with features that I don't currently need, but as I scale my agency offerings, I surely will have a need for them down the road. Can't wait for the next release (2.0), which will include "dynamic" QR codes and some other bells and whistles. I found that \[SENSITIVE CONTENT\] is totally legit and is also a registered business with the FCC - \[SENSITIVE CONTENT\] \[SENSITIVE CONTENT\] - You rock bro\! Thanks for the awesome and valuable 90 minutes on Zoom to learn the basics and some of the advanced features of your amazing platform. > > **Cons**: Dynamic QR codes are not available yet, but will be included with the 2.0 release :-) ----- ### "BEWARE - Dishonet, Deceiptful And Completely Lacking Integrity." — 3.0/5 > **Esat** | *12 September 2023* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: I did not get to use the service well as the help centre did not work, the chat support was down, and functions did not work as advertised. The marketing worked, i got sucked in. > > **Cons**: They have advertised on the main site the integrations of the service, I signed up and after a few days of trying to speak to someone as the help centre chat ect was down got told the integrations advertised on the website are not yet working.I then requested to have my account paused until this is working, I was told this was not an option.I got told I could request a refund then once i did was told they do not offer refunds?? Even though they are advertising features on the website that are not working.THE ACTIVE CAMPAIGN LOGO IS ON THEIR LANDING PAGE, THERE IS NO WARNING OR NOTE OF THIS NOT WORKING. I then requested to have the account paused and ill try to resume this when its operational. was told no again, also that if I canceled my plan next time when the features are live the price would be more than double so pretty much a threating or stronge-arming me to stay.So not only can i not get a refund of money for a service which is adversited but is not currently operational.They lied in a reply to my review. you can email me and i will send you the transcript proving their public lie. > > They are a start-up which is fair enough, if they communicated this i would be more understanding. but to outright lie about your products capability, lying about leting me know it being some sort of special grandfather offer ect to try make themselves look honorable.Do not trust these crooks with your business, data or in any other reason. ----- ### "SMS-iT is the GOAT\!" — 4.0/5 > **Kristin** | *19 November 2022* | Online Media | Recommendation rating: 9.0/10 > > **Pros**: I started out using the Decentralized version but have finally begun to get into the Cloud version. My biggest pro for the Cloud version is that it is less of a hassle to use since you're using SMS-iT's resources as opposed to those of a third party like Twilio. I also like the user interface, but having seen a preview, I am eagerly waiting for version 2.0, which looks even better\!Customer support is pretty friendly and prompt. I have only had 1 instance where I felt like we were going round in circles. Also, they are quick to let you know when they have to forward your issue to the tech department. > > **Cons**: Sometimes, after waiting for Customer Support, they have to turn the problem over to Tech Support, so sometimes it takes longer than 24 hours for them to resolve it. > > \[SENSITIVE CONTENT\] and genius programmer behind the scenes (remember the wizard behind the curtain in the Wizard of Oz) still manages to be \*very\* present for customer questions and issues. He's so brilliant, sometimes his answers go whizzing over my head\! Then again, I also know that \[SENSITIVE CONTENT\] brings you back down to earth when you try to overcomplicate something that has a simple solution.If you have, or want to have, the younger generations as customers/clients, sms marketing via SMS-iT is seriously something you should consider and then act on\! Be proactive rather than reactive\! After all, the times, they are a-changin' - don't get left behind. SMS-iT represents the future of omni-channel marketing, allowing you to be everywhere your customers are. ----- ### "My Journey in SMS-iT" — 5.0/5 > **Kheir** | *19 November 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The interface of the platform is very user-friendly. I loved the Smart Tools and how to use them. The price of the plan is so cheap compared to other text messaging platforms. The customer service of SMS-iT team is very responsive. > > **Cons**: It may sometimes feel like the service is lagging, but this is understandable and can be fixed by the Tech Team. > > SMS-IT is a cloud-based SMS customer engagement platform that helps businesses to better understand and engage with their customers through text messaging. SMS-IT provides a variety of features including powerful text messaging analytics, real-time customer insights, and powerful customer management tools. SMS-IT helps businesses to improve customer engagement, increase customer loyalty, and reduce customer churn. You'll be shocked by the new features of V2.0. We're really looking forward to this release\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/339865/sms-it?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/339865/sms-it) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data