--- description: Review of Icon Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Icon | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Nursing Home Software](/directory/4690/nursing-home/software) > [Icon](/software/340153/voicefriend) # Icon Canonical: https://www.softwareadvice.com.au/software/340153/voicefriend Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/340153/voicefriend?page=2) > Icon is the result of VoiceFriend’s best-in-class communication technology and Caremerge’s leading engagement solutions joining together under a mutual mission – to equip organizations that support seniors with the tools needed to ensure older adults and providers have the best experience possible with technology. Icon brings over 50 years of combined experience in helping organizations that care for seniors to ensure that their entire community is engaged and thriving. Icon takes a consultative approach as you advance the technology within your community. We want to be a valued partner helping your organization achieve its goals rather than just another vendor. With over 1,800 deployments we have a solid track record of helping customers streamline communications and increase engagement across their entire community. We know each community is different; that’s why customer success is at the heart of what we do. Instead of generic training, we’ll assess what your staff needs to set you up for true success. Count on us for 24-hour support via phone, text, or email. We are always here to help\! > > Verdict: Rated **4.7/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 25 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Icon ## Commercial Context - **Pricing Details**: Please contact VoiceFriend directly for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, English, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Vietnamese - **Available Countries**: Canada, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Attendance Tracking - Calendar Management - Communication Management - Compliance Management - Customizable Reports - Customizable Templates - Document Management - Electronic Signature - Event/Activities Planning - Generative AI - HIPAA Compliant - Mobile Access - Patient Engagement Software ## Integrations (24 total) - ADP GlobalView Payroll - ALIS - Aline - DBSync - Eldermark - Enquire - HubSpot CRM - MatrixCare Life Plan Community - MatrixCare Senior Living Facility - MatrixCare Skilled Nursing Facility - Microsoft Dynamics 365 Business Central tegossuite - OneDay - PCC - Paychex Flex - Paylocity ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Nursing Home Software](https://www.softwareadvice.com.au/directory/4690/nursing-home/software) ## Related Categories - [Nursing Home Software](https://www.softwareadvice.com.au/directory/4690/nursing-home/software) - [Assisted Living Software](https://www.softwareadvice.com.au/directory/3950/assisted-living/software) - [Long Term Care Software](https://www.softwareadvice.com.au/directory/4533/long-term-care/software) ## Alternatives 1. [ECP](https://www.softwareadvice.com.au/software/448947/ecp-ehr) — 4.7/5 (152 reviews) 2. [Eldermark](https://www.softwareadvice.com.au/software/344899/eldermark) — 4.6/5 (37 reviews) 3. [WellSky Long-Term Care](https://www.softwareadvice.com.au/software/208942/netsolutions) — 4.8/5 (20 reviews) 4. [Senior Living Core Platform](https://www.softwareadvice.com.au/software/112728/senior-living-core-platform) — 4.7/5 (63 reviews) 5. [AL Advantage](https://www.softwareadvice.com.au/software/72903/al-advantage) — 4.3/5 (74 reviews) ## Reviews ### "It's everything we need" — 5.0/5 > **Shareen** | *17 March 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Icon captures everything our organization needs and it is so easy. I really like that I am able to retrieve so much information once I schedule an activity on the calendar. I can take attendance, assign dementions of wellness, retrieve data and run reports. It is extremely efficient and very user friendly. > > **Cons**: I can't think of a thing I don't like. It does it all. > > Customer service is wonderful. I have made suggestions of something that I think would be useful and they take that information to their team and have incorporated or made the changes. They listen. And they are very timely in their responses. ----- ### "Good if you have the equipment for it." — 4.0/5 > **Sandra** | *16 March 2023* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: It took us about 18 months to get all things in order and up and running with Caremerge who we started with which in turn was connected to Screencloud which icon took over a few months ago. When icon took over we lost a lot of our templates that we had set up and now we loose media that we pull up for usage . It has been challenging switching but we have learned the ropes and are handling the screens and process good now. We are able to do what we are needing to do now which is to inform our residents of activities. > > **Cons**: When talking with the robot helper you can't get them to understand what you are requesting. It takes several times to get to the root of your problem. Sometimes I just give up and email my contact at caremerge. > > It has had it's ups and it's downs. Mostly since just having to play with the program to learn it on our own, we have been able to do this and are doing fine now. ----- ### "Basic use is fine, missing opportunity for higher quality product" — 2.0/5 > **Michelle** | *8 March 2023* | Health, Wellness & Fitness | Recommendation rating: 2.0/10 > > **Pros**: Offers different calendars. Does not have any major bugs. I like the groups and community engagement. > > **Cons**: Print formatting limited and comes out terribly for weekly and daily. We have to copy and paste into a different document and format EVERYTHING. No customizable options to meet our community's needs. Its a boxed program with limitations for improvement. Unable to avoid residents signing up for activities in future months. No easy way to view calendars and staffing scheduling - color calendars differently to help would be great but not an option. The app is terrible. Residents deeply dislike the dining reservation option. Also there is no easy way to view attendance on the app. You can easily take attendance, but cannot view the people that signed up. Also, the app and website both time out and log you out within 5-10 minutes causing you to log in and start over going through the many screens. Minor things include where the save button is. It is easy to miss and often things don't get saved because it is not visible. > > Nice people. Product seems to be underdeveloped prior to being rolled out. Changes as so slow to take place. ----- ### "Icon review from Maggi Blizzard, Trinity Oaks" — 4.0/5 > **Maggi** | *13 March 2023* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: Product is fairly easy to use. We do not integrate with other systems at this time. Help desk is extremely helpful. Management team is hard to get ahold of. Do not get back to you in a timely manner. > > **Cons**: Having to delete and reload a document is time consuming and inconvenient. Having all kinds of issues with the Alexa portion of this program. Still not able to get them up and running. Very disappointing. Not happy with the maintenance potion of the program and the cost to integrate with another program is very costly. > > Our residents are happy overall with the product. it is easy to navigate. Am having problems with deleting folks that have moved or died. After taking them out with the transition timeline, they still appear when you scroll through the directory. need help with that. ----- ### "Delivers instant communication with staff and families" — 5.0/5 > **Jacqueline** | *24 February 2022* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Our facility uses VoiceFriend daily to communicate staffing openings for our nursing department. We are able to instantly contact all staff in a seamless manner to alert them for availability to work. > > **Cons**: The formatting is all screwed up when you cut/paste from a Word doc into Voicefriend. Groups could be easier to format. > > While we typically use VoiceFriend for staffing purposes it became an invaluable tool for notification during the Covid pandemic to inform both family and staff about exposure. The ability to instantly notify all parties of any pertinent information has been streamlined due to VoiceFriend. We do all family, patient and staff notifications through VoiceFriend. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/340153/voicefriend?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/340153/voicefriend) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data