--- description: Review of Alvaria Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Alvaria Cloud | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Automatic Call Distribution Software](/directory/1694/auto-call-distribution/software) > [Alvaria Cloud](/software/34038/via) # Alvaria Cloud Canonical: https://www.softwareadvice.com.au/software/34038/via Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/34038/via?page=2) > Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, gamification, and reporting analytics. Users can manage customer preferences and segmentation data through the self-service portal. The solution offers a cross-channel, continuous experience when customers engage, inquire and request service through any channel that suits them. The proactive outreach feature allows companies to provide customers information and recover debt and sales revenues. Personalized interactions are made possible through the service intelligence feature. Customer data and personal preferences are stored and can be referenced for each interaction. Customer engagement reporting and analytics help users focus on efficiency and service strategies. The system also offers a live assistance feature that is available to users 24/7. > > Verdict: Rated **4.3/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 18 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alvaria - **Location**: Chelmsford, US - **Founded**: 1973 ## Commercial Context - **Starting Price**: USD 90.00 - **Pricing Details**: Contact Aspect for pricing information. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Automated Routing - Automatic Call Distribution - Blended Call Center - CRM - Call Logging - Call Monitoring - Call Recording - Call Scripting - Campaign Management - Chat/Messaging - Chatbot - Computer Telephony Integration - Customer Experience Management - Customizable Reports - Employee Scheduling ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) ## Related Categories - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Call Center Workforce Management Software](https://www.softwareadvice.com.au/directory/1855/workforce-management-optimization/software) - [Call Center Scripting Software](https://www.softwareadvice.com.au/directory/3441/scripting/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) ## Alternatives 1. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews) 2. [CXone Mpower](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 3. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (481 reviews) 4. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 5. [Talkdesk](https://www.softwareadvice.com.au/software/20039/talkdesk) — 4.5/5 (732 reviews) ## Reviews ### "All communication is more fluid with our clients, if they are happy us even more." — 5.0/5 > **Verified Reviewer** | *15 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool. > > **Cons**: This is definitely better software than I used. There is nothing that you do not like. It really is very efficient. > > Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities. ----- ### "Aspect VIA Best in Class" — 5.0/5 > **David** | *27 April 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis. > > **Cons**: There is nothing I dislike about the product. > > The implementation was great and it was smooth transition. Aspect was outstanding. ----- ### "Aspect Service & Reporting" — 2.0/5 > **Joe** | *5 May 2020* | Medical Practice | Recommendation rating: 3.0/10 > > **Pros**: Aspect was recognized as a top tier Contact Center company > > **Cons**: Poor reporting accuracy and little flexibility > > We did not have a great overall experience with the aspect products ----- ### "Aspect Via Review" — 5.0/5 > **RONALD** | *17 April 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics > > **Cons**: It needs a fully registered software to enjoy all features, the trial version is limited > > It's a great product recommendable to use especially for big brands to help in supporting their customers. ----- ### "Ye Yi" — 4.0/5 > **Ye** | *30 September 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Outbound Call Center, Performance Management, Predictive Dialer Software, and Campaign Management. > > **Cons**: Real-Time Monitoring and Multi-Channel Communication. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/34038/via?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/34038/via) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data