--- description: Review of BirdSeed Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BirdSeed | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [BirdSeed](/software/34142/responcierge) # BirdSeed Canonical: https://www.softwareadvice.com.au/software/34142/responcierge Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/34142/responcierge?page=2) > Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features. Responcierge allows users to start a real-time text conversation with clients or record a video response to send. Users can record videos multiple times, review recorded responses and send the response they feel is best. The chat window can also display a telephone number for clients to call if they need additional support. Clients can also schedule a meeting within the chat window. All video responses and chats are recorded and can be reviewed later. Administrators also have access to an analytics dashboard that displays graphs and reports about customer engagement and chat metrics. Support is provided over the phone and online. Pricing is per user per month, and an annual billing option is available. > > Verdict: Rated **4.7/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 18 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BirdSeed - **Location**: Winter Springs, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User (Free version available) - **Pricing Details**: BirdSeed is Totally Free\! Includes all of our tools and 2 Users. We offer BirdSeed+ if you are in need of a few extras like footer brand removed and additional users - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - CRM - Canned Responses - Chat/Messaging - Contact Management - Dashboard - Offline Form - Proactive Chat - Real-Time Notifications - Search/Filter - Third-Party Integrations - Transfers/Routing ## Integrations (1 total) - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.com.au/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.com.au/directory/3171/dealership/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [Consulting CRM Software](https://www.softwareadvice.com.au/directory/3837/consulting/software) - [Manufacturing CRM Software](https://www.softwareadvice.com.au/directory/3825/manufacturing/software) - [Distribution CRM Software](https://www.softwareadvice.com.au/directory/3846/distribution/software) ## Alternatives 1. [Brevo](https://www.softwareadvice.com.au/software/18887/brevo) — 4.6/5 (3414 reviews) 2. [monday.com](https://www.softwareadvice.com.au/software/131008/monday-com) — 4.6/5 (5735 reviews) 3. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (986 reviews) 4. [Mailchimp](https://www.softwareadvice.com.au/software/111921/mailchimp) — 4.5/5 (17579 reviews) 5. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18770 reviews) ## Reviews ### "So many little engagement widgets in one thing\!" — 5.0/5 > **Cherlyn** | *29 August 2019* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: I couldn't have imagined this myself. What a great, innovative piece of software\! I was looking for something to replace my tawk.to chat tool, and found this. It so smoothly gives my site visitors exactly what they need immediately, it's almost divine\! I am greatly excited about the uses of this tool once my site gets more traffic. > > **Cons**: Really, there's nothing to dislike about it. I am impressed and pleased with the tool. > > Great\! I know that site visitors coming to my site want to get their information immediately, as well as possibly get in touch, so this meets all of their needs. ----- ### "What a great sales/support tool for your site" — 5.0/5 > **Dustin** | *16 August 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Love the knowledge base and video features. The tool does a great job of giving you a support dashboard/chat bubble for your site. > > **Cons**: Wish it had more native integrations with other applications. It does have Zapier ($$$) which helps, but it is still limiting. > > Easy to setup and install on your website. So far it has been a cool addition to my website. ----- ### "Nice all in one platform\!" — 3.0/5 > **Verified Reviewer** | *23 July 2019* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: I loved that I would allow me to add a chat function to my site that I could customize to send clients to different places. Being able to schedule meetings directly in the chat was really nice. There are lots of helpful tools to help you connect with and direct customers. > > **Cons**: It seemed a bit glitchy when I first started to use it. The chats wouldn't load or I wouldn't get notifications for the chats, which defeats the purpose. I would love if this integrated with something like Slack and even messenger to have a unified chat inbox. ----- ### "Keep potential and current clients engaged and up to date - even if you're unavailable." — 5.0/5 > **Matthew** | *31 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Normal chatbots are very basic, offering simple back and forth text discussions. BirdSeed expands on this, offering a large selection of ways to connect with customers, cut down on admin tasks and provide specific call to actions. I have used Birdseed to allow potential clents to schedule meetings without going back and forth over email or chat, and provided an FAQ system where users can find answers to common questions themselves. I have also displayed a latest video on the app which got a number of positive comments. I don't use BirdSeed to its full potential, but only using a few of the features it offers saves a large amount of time (and I believe gives more satisfied customers). While I'm using the paid offering, the free solution is suitable for many businesses and is far more feature rich then alternatives. I found BirdSeed easy to set up and maintain. > > **Cons**: In the past there were a few instances where the widget seemed slow to load, but this hasn't been an issue for some time (8 months plus). ----- ### "If you hate bots and want a simple tool for Leads, this is it." — 5.0/5 > **Cristian** | *16 February 2022* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I love the granularity of having 12+ tools under the same roof. The UX inside and for the customer, are great an needs to mention. Is simple, and deployment is awesomely fast. > > **Cons**: I like the app to work on autopilot. The Chat can work better in iOS app when someone ring the bell. I say it needs more work in integrations, not zapier i mean. Specially to CRMs like Keap that can send automatic e-mails in case of an emergency. > > Overall is a great tool. I like it and it works. Would be better to have a ground integration with different CRMs out there. Also will be great to have more native tools like Whatsapp and Messenger. By all means, it works fine and specially if you hate bots like me. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/34142/responcierge?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/34142/responcierge) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data