---
description: Review of incident.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: incident.io | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [incident.io](/software/341662/incident-io)

# incident.io

Canonical: https://www.softwareadvice.com.au/software/341662/incident-io

> incident.io is an incident management platform that helps teams respond to and resolve critical issues. The platform is designed for IT teams, software engineers, and customer support staff across various industries.

Key features of incident.io include the ability to respond to issues through real-time collaboration. Teams can create customized response plans with automated workflows and runbooks that engage the right people and resources. The platform uses machine learning to gain insights into past incidents and recommends the best ways to resolve new issues. incident.io also integrates with various monitoring, chat, and ticketing tools.

The platform has role-based access control, audit logs, and encryption at rest and in transit to meet security and compliance needs. incident.io offers training, best practices, and consulting services to help teams optimize their incident response processes.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Pineapple Technology

## Commercial Context

- **Starting Price**: USD 19.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact incident.io directly for pricing information.
- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Compliance Management
- Disaster Recovery
- Email Alerts
- IT Incident Management
- Incident Reporting
- Issue Management
- Monitoring
- Single Sign On
- Task Management
- Workflow Management

## Integrations (7 total)

- GitHub
- Google Docs
- Jira
- OpsGenie
- PagerDuty
- Shortcut
- Statuspage

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Incident Management Software](https://www.softwareadvice.com.au/directory/4577/incident-management/software)

## Alternatives

1. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (685 reviews)
2. [ilert](https://www.softwareadvice.com.au/software/214489/ilert) — 4.7/5 (64 reviews)
3. [JIRA Service Management](https://www.softwareadvice.com.au/software/116349/jira-service-management) — 4.5/5 (763 reviews)
4. [Datadog](https://www.softwareadvice.com.au/software/101405/datadog) — 4.6/5 (357 reviews)
5. [Site24x7](https://www.softwareadvice.com.au/software/360425/site24x7) — 4.7/5 (344 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/341662/incident-io)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/incident-management/incident-io-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/341662/incident-io> |
| en-GB | <https://www.softwareadvice.co.uk/software/341662/incident-io> |
| en-IE | <https://www.softwareadvice.ie/software/341662/incident-io> |
| en-NZ | <https://www.softwareadvice.co.nz/software/341662/incident-io> |

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