--- description: Review of HaloITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HaloITSM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [HaloITSM](/software/343984/haloitsm) # HaloITSM Canonical: https://www.softwareadvice.com.au/software/343984/haloitsm Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/343984/haloitsm?page=2) > HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. HaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems. Pricing is charged per user, per month, and is billed annually. Support is offered via phone or email. > > Verdict: Rated **4.7/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 44 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Starting Price**: GBP 45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: • 10 users: £65/user/month (billed annually) • 25 users: £59/user/month (billed annually) • 50 users: £55/user/month (billed annually) • 100 users: £49/user/month (billed annually) • 200 users: £45/user/month (billed annually) • 500 users: £35/user/month (billed annually) A 15% discount is available for non-profit organizations and educational institutions. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, Dutch, English, Estonian, French, German, Italian, Polish, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Routing - Availability Management - Barcode/Ticket Scanning - Benchmarking - CMDB - Capacity Management ## Integrations (42 total) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) ## Related Categories - [CMDB Software](https://www.softwareadvice.com.au/directory/4249/cmdb/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) - [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3425 reviews) 3. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (714 reviews) ## Reviews ### "Customer Support By nethelpdesk" — 4.0/5 > **Stella** | *18 September 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The ability to easily pullout reports even when they is alot data to export > > **Cons**: Nethelpdesk software one cannot be able to randomly search a ticket using key words that were used by the client when logging in the site > > It is good for a small medium enterprise ----- ### "Slick web application with excellent support" — 5.0/5 > **Jacob** | *15 October 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: NetHelpDesk (specifically the web app variant) is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization. It's the fastest ticketing software I've ever used, at least in the cloud based environment. Customisation was a breeze thanks to the very knowledgeable and helpful consultants who were sent to our offices for the initial configuration of the system, they gave great advice and made understanding how the configuration sat together a breeze. > > **Cons**: For the most part the system is excellent, a few small cons: Configuration can be quite repetitive, as the solution is primarily rule based, so you find yourself entering lots of rules which are slightly different from each other, if at any point you decide to overhaul something like your priority matrix, but with a little thought during implementation, you should only need to do this once. > > We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution. It's saved us countless hours of administration work in the reporting process. ----- ### "Multi Function" — 4.0/5 > **Paul** | *6 January 2017* | Mechanical or Industrial Engineering | Recommendation rating: 5.0/10 > > We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually. ----- ### "Would Recommend" — 5.0/5 > **Ashley** | *30 January 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: User friendly, easy to navigate, straight forward > > **Cons**: You kind of have to know where to click to see the newest tickets. > > It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient. ----- ### "BA Review - HaloITSM" — 4.0/5 > **Smit** | *6 January 2025* | Capital Markets | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and manage IT tickets. UI is okay, not too fancy and not too dull. > > **Cons**: Sometimes the software takes time to load and function properly. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/343984/haloitsm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/343984/haloitsm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data