About Vonage Business Communications

Vonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enabled devices and communicate via text, over the phone or via video conferencing. Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. Calls are managed through the admin portal, where account managers can review call recordings, set up dialing restrictions, adjust dashboard visibility for employees and view billing information. The Vonage Business Solutions mobile app gives users another method for accessing the service. Vonage Business Solutions also offers desktop plug-ins to customize the system. Users can also integrate their contacts from Google, Outlook and customer relationship management (CRM) systems such as Salesforce.
Vonage Business Communications Software - 1
Vonage Business Communications Software - 2
Vonage Business Communications video
Vonage Business Communications Software - 1 - thumbnail
Vonage Business Communications Software - 2 - thumbnail

Vonage Business Communications pricing

Vonage Business Communications has a free version and offers a free trial. Vonage Business Communications paid version starts at USD 14.99/month.

Starting Price:
USD 14.99/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Vonage Business Communications

Ooma Office

Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full...
Twilio is the worlds leading cloud communication platform that enables you to engage customers across channels - SMS,...

RingCentral MVP

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone....

AT&T Workforce Manager

0
AT&T Workforce Manager is a field service management software designed to help businesses manage remote workforces....

RingCentral Contact Center

RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more...

Infobip

Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for...

Vonage Business Communications Reviews

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.2
Customer Support
3.7
5 reviews of 255 View all reviews
Angela Paez,
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
3

5
Reviewed on 09/04/2020

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Khushboo
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 08/07/2022

VBC- Review

It is a fantastic offering for small businesses. It contains a number of helpful features that are excellent for our company needs. It is significantly more dependable for our communication needs than other similar software that is available.
Despite the fact that we adore Vonage, it can occasionally be difficult and time-consuming to call customer care.

Pros

It is very simple to use as it provides support to various things like calls, SMS, and even voice recording. Mobile and desktop apps for Vonage are easy to use. It can connect up to three phones to a single extension and that is the best feature as we don't have to call individually.

Cons

It is bit slow and sometimes has a lot of backend issues which takes a bit to get resolved.

Mark
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

3
Reviewed on 09/11/2021

Vonage Business (Simple Signal) Service & Support

Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.

Pros

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

Cons

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Alternatives Considered

Twilio

Reasons for Choosing Vonage Business Communications

Provided more functionality

Reasons for Switching to Vonage Business Communications

Pricing was a major factor to why we chose Simple Signal (Vonage).
Hadi
  • Industry: Staffing & Recruiting
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
2

5
Reviewed on 11/06/2022

Vonage review

It has been average. The only bad side is SMS integration and support to it.

Pros

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Cons

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Faraz
  • Industry: Staffing & Recruiting
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 27/06/2022

Vonage - creating best quality connections.

Pros

The quality of connection, ease of using, and all the features that include text, SMS, and managing your logs are the best features, and the integration with the business is easy.

Cons

Sometimes because of poor connectivity, the app refuses to open, however, that does not happen quite often and is not a problem at all.

Related categories