Theralytics

Pros

Their team possesses extensive knowledge and maintains a high level of accessibility. They are committed to attentively hearing customer feedback and continuously refining their software to meet the evolving needs of therapists. This software offers data collection and billing.

Cons

There is nothing much that we do not like about this software.

Pros

I enjoy how Theralytics is able to keep most tools I need as a behavior analyst within one app. For example, I am able to manage my schedule, view client progress, develop graphs, and review clients demographics.

Cons

Sometimes the mobile application glitches. I also don’t like the new setting for “mastery criteria”

Pros

Very easy to use and learn. Taking data is very easy on the app. Any questions or issues are also promptly responded too.

Cons

some quality of life changes could be made. Saving behaviors could also be more intuitive because it is different from saving skill acquisition data

Alternatives Considered

Reasons for Choosing Theralytics

Switched From

Reasons for Switching to Theralytics

Pros

For a budding company, their fee schedule was the number one appeal as they fall in the lower tier cost-wise. That would be followed by they're responsiveness and customer service which up-front was pretty good, but then again, it had to be because the glitches and troubleshooting problems are constant. We have felt like beta testers, which was fine when the glitches were just irritating and not necessarily vital flaws, at least we thought...

Cons

The biggest con is the monumental amount of time, effort, money, delayed payments, claim resubmissions, etc., etc. you will end up having to devote to the errors inherent in Theralytics' system. Here's a partial list of the flaws we've had to deal with:
1. More than 6 months worth of miscalculated conversions of time to units, i.e. 5 units billed for a 3 hour session or 10 units billed for a half-hour session;
2. An entire years' worth of claims denied as duplicates because the system is incapable of correctly bundling alike sessions (no warning of this at all from Theralytics);
3. Hidden back-end errors when sessions are edited from what was originally scheduled, i.e. if one day a session that is scheduled as recurring is different, for whatever reason, any changes could cause errors in the produced claim. The only way to be sure is to either forbid any edits to all scheduled sessions or assign someone to crosscheck each session note with the resulting claim.
4. Session notes are routinely deleted - we have staff write notes in a separate document and cut and paste because they were having to re-write notes so often.
5. Sessions notes fail to save;
6. Signatures fail to save;
7. Mobile app is non-functional; we have never been able to use it;
8. No offline accessibility (because that is through the non-functional app);
9. Data collection is impotently limited - not clinically useful whatsoever.
Next, Theralytics' support staff follow-up...

Pros

I liked the ease of use of the app. It worked well

Cons

I liked the lag times least and missing functions

Pros

Using Theralytics has been really great! As a BCBA consumer for the last 4 years I feel confident that our information is secure, easily accessible for our staff, and understandable. There are so many ways to individualize things in a way that meet my needs for billing, scheduling, and project management. And it also allows for easy sharing with families.

Cons

Many of the small icons are less obvious and intuitive, however, once you learn what they are or how to hover above something for information, it's easy to use.

Alternatives Considered

Reasons for Switching to Theralytics

Pros

As an early adopter I was responsible for understanding how to use the admin features such as adding staff, adding my schedule, and completing appointments. I enjoyed these features because I have used several softwares before and it was not as straightforward. The team listened to my feedback and I appreciated this most when working with them.

Cons

At the time they did not have a lot of features, but this seems to have changed a lot. I would like to have more admin features on the mobile app in the future.

Alternatives Considered

Reasons for Choosing Theralytics

Switched From

Reasons for Switching to Theralytics

Pros

User friendly and it has great features. Honestly, their billing is amazing. The prices are the best in the industry. I am very happy. I was with them for about three years, and I will never change them.

Cons

Sometimes the app might not synch in time.

Alternatives Considered

Reasons for Choosing Theralytics

Switched From

Reasons for Switching to Theralytics

Pros

The costumer service team has always been exceptional at responding to our requests.

Cons

Data collection for behavior recording and skill acquisition is robust and can be complicated for the RBTs.

Alternatives Considered

Reasons for Switching to Theralytics

Pros

I have used Theralytics since they first came on the scene. Whenever I need help with the platform or have billing questions I know that I can reach out and I will receive a fast and accurate response. I have tried other platforms but have been the most pleased with Theralytics.

Cons

initially notes were not specific enough for some insurance providers but this has been addressed.

Alternatives Considered

Reasons for Switching to Theralytics

Pros

User friendly. Simple to use. Cost. Set up team.

Cons

Nothing. I love the software and the service.

Pros

Interface is easy to figure out and everything can be completed thoroughly yet efficiently.

Cons

N/A - I enjoy everything about Theralytics

Pros

I like the ease with which you are able to adjust client schedules.

Cons

I would like to be able to type out the date instead of using a drop down menu.

Pros

This software is easy to use and has a great interface. The customer services is top notch and they are always listening to their clients to determine what to add next to fit our needs.

Cons

I have nothing bad to say about Theralytics.

Alternatives Considered

Reasons for Choosing Theralytics

Switched From

Reasons for Switching to Theralytics

Pros

I love the ease of Theralytics, the fast customer service, the executive team that jumps in whenever issues need to be handled by them, the ease of billing, and everything else in between. I love using them in comparison to other vendors because they’re super easy, fast, reliable, affordable, professional, and highly competitive with their competitors.

Cons

The app used to be a work in progress but it was upgraded and has been showing amazing results.

Alternatives Considered

Reasons for Switching to Theralytics

Pros

- Easy data collection and programs accessible to be able to go through them at any time

Cons

- Certain features can’t be done in the app.

Pros

We loved how user friendly it was for the providers as well as us as owners.

Cons

We honestly liked everything about theralytics and would highly recommend them.

Pros

Overall easy to use, staff was able to learn quickly on how to input and submit session notes. Their customer service is super responsive and we can usually get help on an issue same day. If they are unable to resolve an issue, they are quick to have the team on it and schedule calls accordingly to get the issue taken care of.

Cons

The start up was a little challenging and could have benefitted from additional training up front on all of the features. The scheduling piece is still a little clunky in terms of overall efficiency, mostly when trying to look at multiple schedules at a time.

Pros

From day 1, from the first interview with them reviewing the platform, EVERY single question has been answered with respect and virtue. As a small practice, the Theralytics team has been able to guide me and support me with a lot of the questions and concerns. Not only does it come with great and prompt customer service, they platform is very easy to use. both for the experienced clinician that has experience with multiple platforms, and the newest member of the team with no experience at all.

Cons

The data collection/reporting component is improving. This is not a complain at all, specifically because they are very receptive to the feedback given and support accordingly.

Pros

Theralytics is both visually appealing and very user friendly. Onboarding was simple and not as time consuming as some other top practice management systems. Their customer is second to none, their team is proactive, listens and acts on requests, and are extremely responsive. Theralytics has made growing our practice a breeze. Having them is a top necessity in what makes our practice run day to day. They are very cost effective also, and is also available for billing needs.

Cons

Data collection has been missing some components however the team has listened and actively added in needed features.

Pros

It is so user friendly, we previously tried the industry leader and hated it. We felt like after our initial on boarding/training (about an hour) we knew Theralytics better than the software we were trained on for 6 weeks.

Cons

No complaints. The nearest thing to a con is we are a startup but we had to start with 10 client minimum fee even though were were not up to 10 clients. However that was still much more affordable than the other software we were using.......so not truly a con as I was happy to pay it.

Pros

As a BCBA and owner of an ABA practice, my favorite features are the business analytics and the various types of reports that can be internally generated and exported. The information gathered from these reports, allow me to set various business goals and objectives that I wasn't able to do with other platforms. Another feature that is amazing if your business is in California, is the drive time and milage automation (enough said)!!! I also enjoy how the scheduler has improved over the last few months with additional functionality (drag and drop)! The software for programing and data collection is straight to the point and isn't bloated or confusing. If there are any issues or if something is not understood, the Theralytics support team is very quick to respond!

Cons

The mobile app side occasionally experiences glitches. On demand training videos would be nice to have.

Pros

Product does what is described efficiently and effectively. Great customer service.

Cons

Progress tracking could be streamlined; perhaps having data display for the past month when selecting a given program without needing to additionally select date ranges and types of graphs.

Pros

Theralytics is a one stop shop. There practice management system is user friendly. The data collection although in infancy stage is effective. The team is also very receptive to feedback to better the software. The billing is also top notch. We all miss submitting claims from time to time before the weekly bill out. However all you have to do is email the billing department and your missed claims are immediately processed.

Their customers service is like no other and their [SENSITIVE CONTENT HIDDEN] is very responsive and supportive. The entire team is very dedicated to helping their clients no matter how big or small you are.

Cons

I truly am not disappointed. I would like to see the data collection develop more features, which have already been shared with the team.

Pros

Site is clean and easy to navigate. Not too much training needed and onboarding was great.

Cons

Matching payments to my quick books- not an option they offer yet.

Pros

What we like most about Theralytics is their exceptional practice management and data collection services. Theralytics has significantly streamlined our operations, making it easier to manage our practice more efficiently. Their software system has robust features that have allowed us to seamlessly schedule appointments, manage billing, and track client progress with ease.

The data collection tools are particularly impressive, enabling us to gather and analyze data in real-time. This has greatly enhanced our ability to monitor client outcomes and make data-driven decisions to improve the quality of care we provide. The support and training provided by Theralytics have been invaluable, ensuring that our team can fully utilize all the features to their maximum potential.

Overall, Theralytics has become an integral part of our practice, contributing to smoother operations, better client management, and ultimately, superior service delivery.

Cons

While Theralytics offers many exceptional features, what we like least is the initial learning curve associated with their platform. For new users, getting accustomed to the system can be a bit challenging, and it may take some time to fully understand and utilize all the functionalities effectively. Nevertheless, they are just an email, phone call, or video chat away to provide the support you need.

Pros

I use Theralytics for billing across multiple practices, and it's been incredibly effective. This user-friendly practice management system streamlines both clinical and billing functions with its comprehensive electronic tools. Highly recommended for ABA practices!

Cons

None as their support team is excellent, always listening to feedback and working to implement changes when they’re valid.

Pros

Practice Management Software is efficient and easy to use.
Billing services are provided to ease some of the responsibilities of submitting claims, tracking claims, and entering payments.
Customer services responds quickly.

Cons

I would like the data collection software to include a curriculum library.

Pros

It's easy to use, and the support team is very responsive and are a great resource.

Cons

The app can use updates to allow for scheduling.

Alternatives Considered

Reasons for Choosing Theralytics

Switched From

Reasons for Switching to Theralytics

Pros

Customer service
Data collection was designed for ABA
Cost

Cons

It can be difficult to view ERAs with the way things are laid out

Alternatives Considered

Reasons for Choosing Theralytics

Switched From

Reasons for Switching to Theralytics

Pros

How simple it is to learn how to use when first starting. It’s extremely versatile, data intake, scheduling and treatment planning.

Cons

When it sometimes crashes and you lose your notes.

Pros

It is user friendly for new BTs to the field, ease of filling out session note with ability to check off what was observed/used along with narrative boxes, ability to see billable hours with ease by month, and ability to upload a program bank for clients and customize as needed. App is great for BTs to use on phones and or ipads.

Cons

Graphs: need to be able to add in baseline data at any point in time, graphs connect data points along phase change lines, ability to make changes on a graph and can select to make that change for 1 program, multiple programs, or only for challenging behaviors. Ability to copy a program to another client. Ability to go through targets when on multiple pages and when making a change to a target on page 5 (e.g., update target status), theralytics will take me back to page 1 each time. Ability to select mass trial or random rotation for BTs. Discard maintenance tab and keep all targets (mastered and in acquisition) together so BTs can have better view of all targets together and conduct maintenance reliably. Scheduling: have a specific color/code for late cancels to use when conducting % of late cancellations and run report monthly.

Pros

Ease of scheduling
Billing/Collection Service
Financial Reporting/AR Management
Data Management Integration
Customer Service

Cons

Mobile App
Utilization Tracking
Client Invoicing

Alternatives Considered

Reasons for Choosing Theralytics

Switched From

Reasons for Switching to Theralytics

Pros

I have been using Theralytics primarily for its scheduling and reporting functionalities, and I have been very impressed. Theralytics is very user-friendly and easy to learn. The platform has a several great features that have significantly improved our company's efficiency.

The best part of Theralytics is its exceptional support team. Whenever I encountered an issue or had a question, the support team was available to assist. On multiple occasions, they quickly arranged Zoom calls to provide real-time support, ensuring that any problem I faced was promptly resolved.

Cons

I would like them to add a messaging feature so that we can communicate with colleagues and clients through Theralytics.

Pros

User friendly and fast response time for support.

Cons

I cannot identify anything for this category.

Alternatives Considered

Reasons for Switching to Theralytics

Pros

The platform's intuitive design makes it simple to use, which lowers the learning curve for administrative staff and therapists.

Cons

Practice activities may be hampered by Theralytics's flaws or outages, just like with other program.

Pros

Adding clients and their authorization information is very easy and seamless. Submitting billing is very quick and easy to make adjustments if needed.

Cons

Searching through a calendar to select a date of service or enter in a DOB is very time consuming. I would much rather free type a date in a space as that would be much faster and easier.

Pros

I recently explored Theralytics while I was looking for a solution that offers easy-to-use administrative features, like document storage and payroll reporting. Theralytics perfectly met our needs. And their customer service is great. They gave me all the information we needed to make an informed decision (a huge plus). Highly recommend!

Cons

They currently don't have intake forms as a feature. But I've been told by the team that it's in their development roadmap and will be launched soon.

Pros

Customer support at Theralytics is outstanding. They support both small and large companies with equal consideration and care.

Cons

Learning your systems can be challenging but this comes with any comprehensive software similar to Theralytics. Their training and video recordings are very helpful and customized to meet our individual needs.

Pros

Theralytics has significantly streamlined our billing and operations processes. Claims submission is now effortless, requiring just a click of a button. Since adopting Theralytics, we have seen a substantial reduction in the time spent on billing.

Cons

While I appreciate the platform's capabilities, I would like to see integration with more clearinghouses. However, I am aware that this is an area they are actively developing.

Pros

What i like most about theralytics is the easy to navigate tabs.

Cons

Theralytics is hard not to love, but one thing i can think of is how my saved data is not able to be edited.

Pros

Very user friendly, easy to navigate and take notes

Cons

Theralytics kept crashing causing me to have to restart each session

Pros

I like the ease of use. The customer support is also great.

Cons

Therapytics often has glitches, and appointments get deleted.

Pros

The system is highly intuitive and easy to navigate.

Cons

Please simplify the process of adding authorizations.

Pros

We have been utilizing Theralytics in our practice for past 3 years and are satisfied with the software and support.

Cons

Currently there is nothing we like least about Theralytics.

Pros

The simplicity and accuracy of the Theralyricsmakes my daily tasks so much easier.

Cons

I don't like that I can't see what I turn into my BCBA.

Pros

Theralytics is a user friendly & reliable program.

Cons

Customization of a generated reports is very limited
Lack of system integration

Pros

The amazing support that the leadership provides their customers

Cons

Features are new and developing but are constantly being added

Pros

Relatively fast at solving issues
Recurrence feature in scheduling monthly

Cons

Adding clients/users-Inputting dates of persons year by year instead of inputting numbers manually
System going down or glitching

Pros

The 6 month free BCBA package deal. The ease of use (esp. for techs). Scheduling.

Cons

Can't figure out how to make phase change lines permanent and they need a way to calculated trend lines and display them on the graphs. More characters for behaviors to decrease description/comment box.

Alternatives Considered

Reasons for Switching to Theralytics