---
description: Review of uContact Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: uContact | Reviews, Pricing & Demos - SoftwareAdvice AU
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# uContact

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> uContact is a Cloud \& Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%. 

Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. 

This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions. 

Jump to uContact and reinvent yourself.
> 
> Verdict: Rated **4.5/5** by 81 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 81 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Net2Phone
- **Location**: Newark, US
- **Founded**: 1996

## Commercial Context

- **Starting Price**: USD 59.99
- **Pricing model**: Per User
- **Pricing Details**: uContact offers 2 plans. 

Voice (Basic Call Center): $59,99
Omni (Advanced Contact Center): $89,99

Users receive price reductions based on volume. For more information, visit www.ucontactcloud.com
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Argentina, Aruba, Australia, Belize, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Germany, Guatemala, Honduras, Italy, Jamaica, Martinique and 15 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording

## Integrations (10 total)

- Freshsales
- Google Chrome
- HubSpot CRM
- Microsoft Teams
- Pipedrive
- Salesforce Platform
- Slack
- Zapier
- Zendesk Suite
- monday.com

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software)

## Related Categories

- [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software)
- [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software)
- [Predictive Dialer Software](https://www.softwareadvice.com.au/directory/1758/predictive-dialer/software)
- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews)
4. [Readymode](https://www.softwareadvice.com.au/software/171343/readymode) — 4.6/5 (136 reviews)
5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "uContact x Net2Phone" — 4.0/5

> **Verified Reviewer** | *22 June 2023* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: uContact customization of not only the IVR but also forms, reports, bots, bot functionality, social media integration and database makes it one of the best telephony software out there. By giving the admin the ability to customize these aspects provides endless possibility of creativity to suit whatever cutomer needs may arise.
> 
> **Cons**: Some additional tutorial and more indept breakdown of the Workflow would be an big pro.
> 
> uContact, by allowing our customer outreach via various channels to be centralized in one location, has greatly improved our Contact Center experience and made it possible to connect with many new and returning customers.  As the company and uContact x Net2Phone continues to grow, I believe that we'll be able to accomplish many more feats as the years go by.

-----

### "uContact Usage" — 4.0/5

> **Shamika** | *22 June 2023* | Fund-Raising | Recommendation rating: 8.0/10
> 
> **Pros**: I appreciate that it allows for contact with customers through various communication methods.
> 
> **Cons**: The occasional glitches may be a bit inconvenient at times.
> 
> When utilizing uContact there is little to no hassle, like any computer software there are occasional glitches however those can be quickly addressed, and the support team is always on standby, quick to respond.

-----

### "Ucontact review - Abowen" — 3.0/5

> **Anis** | *15 July 2019* | Financial Services | Recommendation rating: 6.0/10
> 
> **Pros**: Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.
> 
> **Cons**: The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.

-----

### "A high quality, easy to use program that's a fantastic addition to our current workflow." — 5.0/5

> **Verified Reviewer** | *6 May 2018*
> 
> **Pros**: We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful \& there are lots of variables to choose from when pulling results.
> 
> **Cons**: While reports are powerful \& allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.

-----

### "Great product and customer support" — 5.0/5

> **Vanesa** | *25 April 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: "The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "
> 
> **Cons**: For now we have no cons.

-----

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/34514/ucontact)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/ucontact-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/34514/ucontact> |
| en-GB | <https://www.softwareadvice.co.uk/software/34514/ucontact> |
| en-IE | <https://www.softwareadvice.ie/software/34514/ucontact> |
| en-NZ | <https://www.softwareadvice.co.nz/software/34514/ucontact> |

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