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About Qiscus
Qiscus is a customer communications management solution designed to help businesses manage customer data, leads, omnichannel CRM and customer engagement operations.
Qiscus pricing
Qiscus does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Qiscus Reviews
Feature rating
5 reviews of 7
View all reviews
Muhammad
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 18/07/2024
Exceptional Customer Communication Solution
Pros
We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us.
Cons
The initial setup can be a bit complex, but the excellent support team helps to ease the process.
Ida Bagus Adi Yuliantara
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 05/06/2023
Very Easy to Use
With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest
Pros
The system is very easy to use, without many complicated training our user can use it easily.
Cons
The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance)
Alternatives Considered
Mekari QontakReasons for Switching to Qiscus
More client from big company in Indonesia
Muhammad
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
3
3
Reviewed on 11/08/2022
Qiscus multichannel chat is helpful for our communication service
We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents
Pros
The analytics feature, API Integration and Bot Integration are helpful for our communication services
Cons
Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients
Asjun
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4
4
Reviewed on 31/01/2023
It is a good platform which is helpful for our service in customer care
It is good to find this helpful product for our customer care service eventhough it's somewhat pricey
Pros
.It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient
Cons
.The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation
Rizky
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 08/08/2022
So far this is the best product i've ever tried
helping us to solving our customer inquiries smooth & swiftly
Pros
so light, so reliable, so easy to use, many features that help agent to operate it well
Cons
the analytics is so basic, almost useless for us
