---
description: Review of CXInfinity Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CXInfinity | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [CXInfinity](/software/345480/cxinfinity)

# CXInfinity

Canonical: https://www.softwareadvice.com.au/software/345480/cxinfinity

> Unlock digital potential with CXInfinity, an AI-driven digital customer engagement platform enabling agents to engage with customers in real time. Bring the conversation to new digital channels by allowing brands to offer consistent services across all of them. With CXInfinity, the agents get a unified platform to receive interactions from all the channels. The ability to unify information from multiple sources assists agents in fetching customer details, past interaction history, etc., over a single screen. The dedicated workspace for Agents, Administrators, and Supervisors results in improved productivity.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: NovelVox
- **Founded**: 2008

## Commercial Context

- **Pricing Details**: Contact NovelVox for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- CRM
- Campaign Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Email Management
- Engagement Tracking
- Feedback Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Language

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)

## Alternatives

1. [Viber](https://www.softwareadvice.com.au/software/146449/viber) — 4.4/5 (4058 reviews)
2. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews)
3. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24046 reviews)
4. [Tremendous](https://www.softwareadvice.com.au/software/262872/tremendous-rewards) — 4.8/5 (456 reviews)
5. [Wati](https://www.softwareadvice.com.au/software/430256/wati) — 4.6/5 (202 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/345480/cxinfinity)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/345480-cxinfinity/> |
| en-AU | <https://www.softwareadvice.com.au/software/345480/cxinfinity> |
| en-GB | <https://www.softwareadvice.co.uk/software/345480/cxinfinity> |
| en-IE | <https://www.softwareadvice.ie/software/345480/cxinfinity> |
| en-NZ | <https://www.softwareadvice.co.nz/software/345480/cxinfinity> |

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