--- description: Review of SmartRec Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SmartRec | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Parks and Recreation Software](/directory/4578/parks-and-recreation/software) > [SmartRec](/software/345504/smartrec) # SmartRec Canonical: https://www.softwareadvice.com.au/software/345504/smartrec Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/345504/smartrec?page=2) > Amilia SmartRec is a registration and membership management software platform that helps community-based organizations unify membership, programs, payments, and real-time reporting in a single system. Built for YMCAs, JCCs, parks and recreation departments, community centers, camps, swim schools, arts centers, sports facilities, and afterschool programs, SmartRec is designed to give leadership full visibility while empowering staff and members to do more with less friction. Where many platforms require staff intervention for routine tasks, SmartRec puts members in control. With 80% of transactions completed self-serve, 70% of sign-ups happening on mobile, and 52% of registrations occurring outside business hours, members can discover programs, register, pay, and manage their accounts on any device — without a phone call or a front desk. The online registration and payment software is built for how families behave today, with a smooth, eCommerce-style checkout, integrated forms at registration, and self-managed payment updates that reduce failed billing before staff even notice. > > Verdict: Rated **4.3/5** by 148 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 148 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amilia - **Founded**: 2004 ## Commercial Context - **Starting Price**: CAD 99.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Amilia directly for more pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Management - Activity Tracking - Alerts/Notifications - Attendance Management - Attendance Tracking - Attendee Tracking - Automated Scheduling - Billing & Invoicing - Booking Management - CRM - Calendar Management - Check-in/Check-out - Child Care - Class Management - Class Registration ## Integrations (18 total) - ActiveXCHANGE - Asset Panda - Avigilon Video Security - Bloomerang - CampDoc - Constant Contact - Cyberimpact - Evolia - Funraise - Google Analytics 360 - HubSpot CRM - Paysafe - Productive Parks - QuickBooks Online - Reach ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Parks and Recreation Software](https://www.softwareadvice.com.au/directory/4578/parks-and-recreation/software) ## Related Categories - [Parks and Recreation Software](https://www.softwareadvice.com.au/directory/4578/parks-and-recreation/software) - [Membership Management Software](https://www.softwareadvice.com.au/directory/4395/membership-management/software) - [Club Management Software](https://www.softwareadvice.com.au/directory/4660/club-management/software) - [Class Registration Software](https://www.softwareadvice.com.au/directory/4580/class-registration/software) - [Registration Software](https://www.softwareadvice.com.au/directory/4145/registration/software) ## Alternatives 1. [Cvent Event Management](https://www.softwareadvice.com.au/software/99149/cvent-event-management) — 4.5/5 (1099 reviews) 2. [Uplifter](https://www.softwareadvice.com.au/software/300972/uplifter) — 4.4/5 (86 reviews) 3. [TeamLinkt](https://www.softwareadvice.com.au/software/366294/teamlinkt) — 4.7/5 (127 reviews) 4. [MyRec.com](https://www.softwareadvice.com.au/software/187849/myrec-com) — 4.5/5 (167 reviews) 5. [Neon CRM](https://www.softwareadvice.com.au/software/3122/neoncrm) — 4.3/5 (620 reviews) ## Reviews ### "Amilia, a good and user-friendly software for every employee" — 5.0/5 > **Zoé** | *19 August 2019* | Sports | Recommendation rating: 10.0/10 > > **Pros**: Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client. > > **Cons**: It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service. > > With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract. ----- ### "Finally, a software we want to keep for awhile." — 5.0/5 > **Amy** | *28 August 2024* | Music | Recommendation rating: 8.0/10 > > **Pros**: The connection between activities and the calendar is seamless. Data is easy to pull and manipulate. End user experience is easy and friendly. Customer support is very helpful and resolute. Any bugs or issues (of which there are very few) are resolved quickly, or updates provided on a regular basis. > > **Cons**: Not having language translations outside of English and French. Not being able to mark attendance as tardy (not just present or absent). Not having as much control/manipulation of the private lesson module. > > Overall, the experience with SmartRec has been amazing. The entire process from sales, to implementation, to continued support has been stellar. At no point have we been left out to dry on our own. ----- ### "Keep Working" — 3.0/5 > **Eric** | *3 September 2024* | Recreational Facilities & Services | Recommendation rating: 6.0/10 > > **Pros**: I love the user interface and how easy it is for people to navigate on the back end. > > **Cons**: That creating an account doesn't finish the registration. That there is no team or schedule creation feature, and no communication feature. > > I like that things are growing and expanding. I think updates are less often than I thought they would. I do enjoy the way things are set up for our staff to use, and I like the contracts feature. The support has been good as well. ----- ### "Decent Alternative? Maybe, I guess..." — 4.0/5 > **Casey** | *18 October 2021* | Recreational Facilities & Services | Recommendation rating: 7.0/10 > > **Pros**: Customer service and trouble shooting chat portal is wonderful\! There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question. The client facing portals are attractive and for the most part easy to use. Browser based, usable/accessible from almost any device. Has an app for clients (though very limited) Creates membership cards with scan bars and photos (also accessible in client app) > > **Cons**: Only Merchandise goes through the POS... Nothing else does. (registrations, memberships, rentals, reservations) Shouldn't every transaction should go through the POS? Can not export financial ledger codes and payment breakdown reports by individual locations. Maybe if every transaction went through a POS, then we could report ledger codes with payment forms for that specific POS location? eChecks take 10 days to hit the bank Can not create custom payment types Reports are excel exports only. They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available. > > Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates. ----- ### "Room for Growth" — 4.0/5 > **Chelsea** | *12 October 2021* | Sports | Recommendation rating: 7.0/10 > > **Pros**: Two things: - Customer support is quick to assist with problems \& open with their response. If it's something the system can't do they let you know \& attempt to help find solutions. - They are constantly putting out new features. Since we started they have updated/launched at least 5 big updates. > > **Cons**: Facilities. We do 50% of our revenue in facility rentals \& the process they do have is fairly limited. We are missing many reports that would help us better manage facility rentals, emails to previous renters by facility and date, custom forms that uniquely tie to each rental and more. Also online bookings / groups are limited. When we add the campground's 140+ sites this fall finding anything in there is going to take forever. (You have to scroll through everything to find the location you are looking for) While booking there is no go to date option. You have to manually tab by month to the time you want to book for, even if it's years out. > > Overall, the system has been beneficial. We've been able to consolidate and put more information into one location. Contracts are easy for all staff to access (previously they were all in a paper file system). Some of our facility bookings have been moved to online access. After we learned how to make it work the time spent entering programs is relatively small \& easy to understand. The integration with our email service has also be very helpful. Long term I see the adjustments they are making as something that will keep us with this system. In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this software. Specifically we struggle with the lack of reporting for facility rentals \& lack of unique data with forms. We were on-boarded but had some struggles during that process with a lack of clear direction on what we needed to do prior to opening to the public. Possibly a checklist would have been very helpful. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/345504/smartrec?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/345504/smartrec) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data