About ZENOTI

Zenoti is a cloud-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable reports all in a centralized database that delivers a consistent, unified experience across multiple locations. Customers can access touchless technology such as online booking, self-check-in, digital forms, and queue manager, all designed to elevate the experience, reduce wait times, and eliminate unnecessary touch. Mobile POS moves the Point-of-Sale experience to the service chair and empowers employees with access to everything at the touch of a button on their personal mobile device, including revising invoices and taking payments. Zenoti delivers world-class service 24/7, 365 days a year, supporting tens of thousands of transactions every day for over 30,000 spas, salons, medspas, yoga, and fitness studios in more than 50 countries. The team is committed to driving growth, maximizing profits, and achieving customer satisfaction. Monthly subscription pricing is available.
ZENOTI Software - Appointment Book
ZENOTI Software - Zenoti POS
ZENOTI Software - Sales Accrual Report
ZENOTI Software - Digital Forms for Medspa
ZENOTI Software - Marketing Campaigns Dashboard
ZENOTI Software - Zenoti Webstore
ZENOTI Software - Appointment Book - thumbnail
ZENOTI Software - Zenoti POS - thumbnail
ZENOTI Software - Sales Accrual Report - thumbnail
ZENOTI Software - Digital Forms for Medspa - thumbnail
ZENOTI Software - Marketing Campaigns Dashboard - thumbnail
ZENOTI Software - Zenoti Webstore - thumbnail

ZENOTI pricing

ZENOTI does not have a free version. ZENOTI paid version starts at USD 200.00/month.

Starting Price:
USD 200.00/month See pricing details
Free Version:
No
Free trial:
No

Alternatives to ZENOTI

ZENOTI Reviews

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.3
Customer Support
4.6
5 reviews of 1,172 View all reviews
Jake
Jake
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/08/2024

Migration Success!

I loved the journey to migrate to Zenoti for our PMS solution! The team, the software, all a great fit for us!

Pros

I love their implementation team! A joy to work with and always able to accommodate our needs. The product itself is wonderful as well. Great for enterprise platforms and single practices alike. So much depth to the software.

Cons

Some of the current workflows are less efficient than our old solutions. Forms, e-prescribe, etc. That being said, several of these features are being revamped or added in the near future.

I will also add that the project management tools we used became a little cumbersome. They used 2 different tools that were different than the 2 we use in our business. Add in email and it can be a little difficult to ensure you are up to speed on all communications!

Alternatives Considered

Nextech EHR & PM, PatientNow and ModMed

Reasons for Choosing ZENOTI

Enterprise functionality, cloud-based solution, reporting functionality, user management, and more.

Reasons for Switching to ZENOTI

Gold standard of the medspa space. Aligned most with our requirements.
Dana
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/10/2024

Owner of medical spa

After many years on another major platform, I was initially apprehensive about switching to Zenoti. However, the superior user interface, enhanced functionality, and strong reputation ultimately won me over. To my surprise, the migration process was seamless, thanks to the exceptional support team.

[sensitive content hidden], in particular, was outstanding. He worked around my busy schedule, meeting with me a couple of times a week, even outside of business hours. His ability to configure the software to meet my specific needs was impressive. I've gone through onboarding with other companies before, but this experience was by far the best. [sensitive content hidden] was not only organized, but his instructions were also clear and easy to follow.

I am truly grateful for the patient and dedicated team that supported me throughout the process. We launched on schedule without any glitches, and I couldn’t be happier. I highly recommend Zenoti to anyone considering a change!

Pros

Compared to my previous solution, the Zenoti user experience is excellent. The interface is user-friendly and intuitive, making navigation seamless. I appreciate the range of features that enhance efficiency and streamline processes. Overall, Zenoti has greatly enhanced my workflow and satisfaction.

Cons

Working with multiple delivery teams within ZENOTI was at times challenging. But [sensitive content hidden] was able to figure it out.

Alternatives Considered

Mangomint, Boulevard and Vagaro

Reasons for Choosing ZENOTI

The Zenoti solution provided a better user experience and value

Switched From

Mindbody

Reasons for Switching to ZENOTI

Zenoti provided more robust features and AI capabilities
Sheldon
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
1
Customer Support
1

2
Reviewed on 05/05/2024

Stay Away from this operating system for spas, gyms, etc

Awful - Run do not walk - AWAY - they offer no support once you a paying client.

Pros

It is connected to all our franchises so customer data is at any location.

Cons

It is a very non user friendly program. They do not update the platform. NOTHING autosaves. So if you step away from your desk and get delayed all your progress is instantly lost when working on reports, email campaigns, etc. They system lets us down on a daily basis. There is absolutely no "help" because support is out of the country and they take days to respond.

Response from Zenoti Software

Hi Sheldon, thank you for taking the time to review Zenoti. We regret to hear your experience with our software and support team has been unsatisfactory. A member of our team has already reached out to you directly to learn more about the issues you're facing and offer personalized support. Our goal is to not only resolve these issues but to ensure your satisfaction and trust in our software and support moving forward. Your feedback is critical helping us identify areas where we can improve, and we thank you for your candid feedback.

Replied 16/05/2024
Lisa
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/10/2024

Zenoti and the team are AMAZING!

I am incredibly grateful for the support and assistance I’ve received from Zenoti, particularly from [sensitive content hidden] . [sensitive content hidden] was absolutely fantastic during the onboarding process. Even though I was dealing with challenges from my previous system, she went above and beyond to help me resolve these issues, allowing me to smoothly transition to Zenoti. Her hard work, dedication, and kindness in being patient while guiding me through this process were invaluable.

[sensitive content hidden] has been nothing short of amazing in helping implement Zenoti and facilitating the transfer of all my data from the old system. From day one, he has been there every step of the way, patiently answering all of my questions and ensuring that the transition was smooth and stress-free. His thoroughness and attention to detail have been invaluable; he made sure everything ran like a well-oiled machine and tailored the system to fit my needs perfectly. [sensitive content hidden] ’s professionalism, deep knowledge of the software, and genuine commitment to making sure everything was just right made all the difference during the "go live" process. He has quickly and efficiently resolved any issues, often going above and beyond to ensure my confidence and satisfaction.

I am so happy that [sensitive content hidden] is part of the Zenoti team—he truly is a gem! I highly recommend him to anyone looking for a seamless, supportive experience with Zenoti. His dedication, patience, and expertise have been an incredible asset, and I couldn’t have done this without his guidance. Thank you, [sensitive content hidden] , for your incredible support and for making this transition such a positive experience!

I am beyond happy to be part of the Zenoti family and am incredibly grateful for the amazing team they have. The support from [sensitive content hidden] has made my experience truly outstanding!

Pros

Zenoti has been an incredible software for my business. The system is perfectly tailored to support my needs and growth, and I couldn’t be happier with my decision to make the switch!

Cons

I don't have anything negative to say about Zenoti.

Romana
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/09/2024

Great Experience

We had tried working with other companies, but They are on boarding process the least painful. We always had a lot of help and insight [sensitive content hidden] his team did an amazing job.

Pros

I love the ability to customize things to our needs

Cons

So far, so good do not have anything to say

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

The online client experience was very bad no way to have a hyperlink to services difficult to book appointments did not integrate with social media

Switched From

PatientNow

Reasons for Switching to ZENOTI

They had a full team helping our two location company on board making it much easier

Related categories