--- description: Review of Hapana Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hapana | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Fitness Software](/directory/4675/fitness/software) > [Hapana](/software/34650/hapana) # Hapana Canonical: https://www.softwareadvice.com.au/software/34650/hapana Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/34650/hapana?page=2) > Hapana is gym and studio management software engineered for how fitness, wellness, and human performance brands actually run. Built for the fitness industry, not adapted to it, Hapana brings bookings, payments, member management, marketing, reporting and intelligence into one connected platform, so your team can manage growth with confidence instead of complexity. Who Hapana is for: - Single-site gyms and studios that want to spend less time managing software and more time growing their community. - Mid-market brands that need the structure to scale operations without losing consistency. - Enterprise and franchise networks that need control, visibility, and automation to manage complexity at scale. Hapana suits gyms and performance facilities, boutique studios such as Pilates, yoga and barre, and wellness businesses such as sauna, recovery and tanning studios. Many operators run a mix, and Hapana handles them all on one platform. Built on five pillars: 1. Multi-level control to manage growth: Give every part of your team the right level of control. HQ sets the standards. Locations manage the day-to-day. Everyone stays aligned. Role-based permissions cover more than 100 platform capabilities. 2. Operational consistency across all sites: Keep your brand consistent across every location, from your first site to your entire network. Same standards. Same experience. Everywhere. Brand-wide templates for services, sessions and campaigns make it simple. 3. Efficiency at scale: Stop clicking. Start growing. Bulk bookings, recurring sessions, waitlist auto-promotion and client import cut the admin, so your team can focus on what actually moves the business. 4. Actionable reports that turn data into decisions: See everything. Act on it. Location dashboards, downloadable operational and financial reports, and cross-location analytics bring your business data into one place. 5. Intelligence-powered automation: Hapana's in-built assistant helps your team get platform answers and support faster, so less time is lost searching for how to do things. Bookings and scheduling: run classes, appointments and private sessions with capacity limits, booking windows, cancellation rules and automatic waitlists. Spot-based booking lets members pick their reformer or bike, and Book a Buddy makes it easy to bring a friend. Memberships and payments: sell memberships, class packs and intro offers with recurring billing, suspensions and credit tracking. Take card payments online and in person with card readers, collect direct debits, and recover failed payments with automated retries and reminders. Marketing and engagement: capture leads with forms, segment members with smart groups, and reach them by email, SMS and push notification using ready-made templates for lead nurture, onboarding and win-back. Refer-a-friend rewards turn happy members into new ones. A branded member app: members book classes, buy packages, join waitlists and check in from an app that carries your brand, with news, articles and videos to keep them engaged between visits. Staff and payroll: manage instructor schedules, substitutions and working hours, and track earnings, commissions and pay entitlements by session type. Integrations include Stripe, Ezypay, ClassPass, HubSpot, HighLevel (via Hapana Grow) and Zapier. ClassPass bookings and cancellations sync into Hapana automatically, and HubSpot receives member data and events for your own marketing workflows. Onboarding and support: every plan includes professional services hours for setup, configuration and training, and member data can be migrated from your current platform. Pricing: three tiers, Basic, Premium and Pro, billed per location, with optional add-ons for door access and member engagement. Founded in 2014 and headquartered in Sydney, Australia, Hapana supports 1,000+ gyms and studios across 20 countries, with 89% client retention. > > Verdict: Rated **4.4/5** by 97 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 97 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Hapana - **Location**: Sydney, Australia - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 285.00 - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, Indonesian, Japanese, Korean, Malay, Spanish, Traditional Chinese - **Available Countries**: Australia, Canada, Hong Kong SAR China, Indonesia, Malaysia, Mexico, New Zealand, Philippines, Singapore, Thailand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Application Management - Appointment Management - Appointment Scheduling - Attendance Management - Attendance Tracking - Automated Scheduling - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Capacity Management - Certification Tracking - Class Management - Class Scheduling ## Integrations (9 total) - ActiveCampaign - Ezypay - GetResponse - Google Calendar - QuickBooks Online Advanced - Stripe Atlas - Stripe Payments - Xero - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Fitness Software](https://www.softwareadvice.com.au/directory/4675/fitness/software) ## Related Categories - [Martial Arts Software](https://www.softwareadvice.com.au/directory/4246/martial-arts/software) - [Pilates Studio Software](https://www.softwareadvice.com.au/directory/4185/pilates-studio/software) - [Club Management Software](https://www.softwareadvice.com.au/directory/4660/club-management/software) - [Yoga Studio Software](https://www.softwareadvice.com.au/directory/4544/yoga-studio/software) - [Membership Management Software](https://www.softwareadvice.com.au/directory/4395/membership-management/software) ## Alternatives 1. [LegitFit](https://www.softwareadvice.com.au/software/333927/legitfit) — 4.9/5 (244 reviews) 2. [Wodify](https://www.softwareadvice.com.au/software/114351/wodify-core) — 4.5/5 (178 reviews) 3. [Kilo](https://www.softwareadvice.com.au/software/421980/kilo) — 5.0/5 (70 reviews) 4. [ClubRight](https://www.softwareadvice.com.au/software/397362/clubright) — 4.8/5 (194 reviews) 5. [Mindbody](https://www.softwareadvice.com.au/software/188104/mindbody) — 4.0/5 (2997 reviews) ## Reviews ### "A one stop shop for our network." — 4.0/5 > **Verified Reviewer** | *20 October 2022* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: The ease of use for our members via the app, but also the ease of use for staff, it was very intuitive. > > **Cons**: Some minor elements of the UX need improvement which have already been raised by other franchisees. ----- ### "Great Product, User friendly" — 5.0/5 > **Natalie** | *28 February 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Easy to use for all team members, great member interface as well > > **Cons**: Small features that I think are needed like suspensions reasons - none are deal breakers > > Excellent, great support and open to feedback ----- ### "Try anything but Hapana. Glofox, Momence, Clubfit" — 1.0/5 > **mic** | *27 March 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Absolutely nothing. It has been nothing but trouble and a waste of money since day 1 > > **Cons**: From migration to implementation it has been a farce. The system itself has absolutely no intuitiveness to it and creates so much extra work. The systems inside of the hapana framework don't talk to each other meaning if you want to find member information you are forced to jump between 2 systems to find the most basic of information. Price is excessive and includes no sms, email or even push notifications so you pay a premium and then pay for everything on top. The app is garbage, it is slow and has had nothing but issues from day one. > > A complete disaster. If we didn't have to use if for the franchise then we would have ditched it yesterday. From massive billing issues to them not even able to get their own contracts with us correct it has been nothing but a nightmare and the "support" is a joke. We raise an issue and the reply we get doesn't fix or address anything and the buck is passed between them and our franchisor. ----- ### "Hapana is your ideal partner to grow" — 5.0/5 > **Leo** | *25 June 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We've been using Hapana at C3 Training for over a year now, and it's been a total game-changer for our gym operations and member experience. From day one, the support team has been responsive, knowledgeable, and genuinely invested in helping us grow. The platform is incredibly intuitive—for both staff and members. Class scheduling, check-ins, billing, marketing, and reporting are all streamlined in one place, saving us countless hours each week. Our coaches love how easy it is to manage their sessions, and our members have commented on how smooth the app experience is. What really stands out about Hapana is that it's clearly designed by people who understand the fitness industry. Every update seems to bring new tools that actually solve real challenges, whether it's automating follow-ups with leads, tracking performance, or improving member retention. If you're a gym owner looking for an all-in-one solution to scale your business, I can't recommend Hapana highly enough. It's more than just software—it's a partner in our growth > > **Cons**: While our overall experience with Hapana has been highly positive, no system is without areas for improvement. If there’s one aspect we’d highlight, it’s that some customisation options—particularly around reporting and member notifications—can feel a bit limited or require workarounds > > Our overall experience with Hapana has been outstanding. As a fast-growing gym franchise, we needed a platform that could not only handle the day-to-day operations but also support our long-term growth—and Hapana has delivered on every front. From onboarding to ongoing support, the Hapana team has been exceptional. They took the time to understand our business model and provided tailored solutions that helped streamline our operations. The platform itself is robust, reliable, and constantly evolving. We’ve been able to manage class schedules, memberships, billing, and communications all in one place, which has saved us time and improved consistency across locations ----- ### "100/10 Stars - \[sensitive content hidden\]" — 5.0/5 > **Justin** | *31 October 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I loved having a dedicated account manager \[sensitive content hidden\], she was truly the only reason I continued with Hapana from the get go. She was prompt, respectful and always punctual for all our meetings, my requests and actioned tasks accordingly within appropriate timeframes. Sadly my circumstances changed and therefore the need for Hapana is no more, however If you're based in Victoria and happen to have \[sensitive content hidden\] for your account manager, you're in good hands\! > > **Cons**: I did not enjoy the generic support team, responses are slow and when you do get a response it's not what you want. Again this is where \[sensitive content hidden\] stepped in and resolved all of my issues/problems promptly and swiftly when no one else could ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/34650/hapana?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/34650/hapana) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data