---
description: Review of Verint Voice of the Customer Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Verint Voice of the Customer | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [NPS Software](/directory/4116/nps/software) > [Verint Voice of the Customer](/software/346578/verint-experience-management)

# Verint Voice of the Customer

Canonical: https://www.softwareadvice.com.au/software/346578/verint-experience-management

> Verint® Experience Management™ is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). Key features include feedback collection, benchmarking, heat maps, performance metrics, ratings, root cause analysis and team collaboration.

The application enables professionals to measure customer journeys, track issues via text analytics and prioritize improvements. It helps businesses collect feedback through surveys and visualize client problems through session replays. Using the case management feature, analysts can capture feedback responses and provide solutions via rule-based criterion.

Verint Experience Management offers integration with third-party applications such as Adobe Marketing Cloud and Google Analytics, helping marketers gauge customer behavior and discover lead acquisition opportunities. It comes with mobile applications for iOS and Android. Support is provided email and pricing is available on request.
> 
> Verdict: Rated **2.0/5** by 1 users. Top-rated for **Features**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.0/5** | 1 Reviews |
| Ease of Use | 2.0/5 | Based on overall reviews |
| Customer Support | 2.0/5 | Based on overall reviews |
| Value for Money | 1.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 20% | (2/10 Likelihood to recommend) |

## About the vendor

- **Company**: Verint
- **Location**: Melville, US
- **Founded**: 2004

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Verint Systems directly for pricing information.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Andorra, Argentina, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Chile, China and 96 more

## Features

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Ad hoc Reporting
- Audio Capture
- Customer Experience Management
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Mining
- Data Visualization
- Feedback Management
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Pulse Surveys
- Ratings/Reviews

## Integrations (2 total)

- Adobe Campaign
- Google Analytics 360

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software)

## Related Categories

- [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software)
- [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software)
- [SMS Survey Software](https://www.softwareadvice.com.au/directory/4444/sms-survey/software)
- [Speech Analytics Software](https://www.softwareadvice.com.au/directory/4646/speech-analytics/software)
- [Predictive Analytics Software](https://www.softwareadvice.com.au/directory/481/predictive-analytics/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10427 reviews)
2. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1202 reviews)
3. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2795 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Survicate](https://www.softwareadvice.com.au/software/31821/survicate) — 4.6/5 (99 reviews)

## Reviews

### "Not great. We switched to Qualtrics" — 2.0/5

> **Ryan** | *3 November 2025* | Real Estate | Recommendation rating: 2.0/10
> 
> **Pros**: Hard pressed to thing of any positives. Foresee used to be decent but got acquired and was no longer maintained and went downhill from there/
> 
> **Cons**: Tons of technical issues in the system, always running into issues with regular survey creation. Management is a pain with different logins required to different systems

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/346578/verint-experience-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/bi/verint-experience-management-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/346578/verint-experience-management> |
| en-GB | <https://www.softwareadvice.co.uk/software/346578/verint-experience-management> |
| en-IE | <https://www.softwareadvice.ie/software/346578/verint-experience-management> |
| en-NZ | <https://www.softwareadvice.co.nz/software/346578/verint-experience-management> |

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