---
description: Review of KnowledgeBase Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: KnowledgeBase | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/1884/knowledge-management/software) > [KnowledgeBase](/software/346737/knowledgebase)

# KnowledgeBase

Canonical: https://www.softwareadvice.com.au/software/346737/knowledgebase

> KnowledgeBase helps you set up a robust help center for your team and your customers. It empowers your team to provide consistent, in-depth answers faster. At the same time, your customers can find answers on their own, day and night. It’s a win-win.

KnowledgeBase is friendly and easy to navigate help desk software that boosts customer experience. Internal knowledge management helps your team organize, manage and share knowledge. Organizing internal product information helps support agents provide consistent answers faster. A quicker response time means more cases handled, more happy customers. The external help center allows your tech savvy customers to find answers themselves, any time of day — even if your agents are off. 

KnowledgeBase lets you build a help center that fits your branding. Insights help you draw conclusions, optimize resources and provide data-driven customer support. The external help center is SEO-friendly, so it might attract potential customers in Google. Integrating KnowledgeBase with LiveChat will give your agents instant access to your knowledge base right inside the chat window. All of this happens in an intuitive and easy-to-use dashboard.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Text
- **Location**: Boston, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: USD 39.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: One plan. All the features you need:
- Self-service around the clock 
- Improved knowledge management 
- Reduced workload for support teams
- Quicker response time
- Consistent tone of voice
- Rich text editor
- Google Analytics integration
- Reports and insights
- **Target Audience**: 2–10
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- Content Library
- Content Management
- Customisable Branding
- Dashboard
- Knowledge Base Management
- Knowledge Management
- Pre-built Templates
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- SSL Security
- Self Service Portal
- Single Sign On
- Templates
- Text Editing
- Widgets

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Related Categories

- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)
- [Knowledge Base Software](https://www.softwareadvice.com.au/directory/3898/knowledge-base/software)

## Alternatives

1. [Confluence](https://www.softwareadvice.com.au/software/430492/confluence) — 4.5/5 (3663 reviews)
2. [Microsoft SharePoint](https://www.softwareadvice.com.au/software/397825/microsoft-sharepoint) — 4.4/5 (5413 reviews)
3. [Guru](https://www.softwareadvice.com.au/software/103160/guru) — 4.8/5 (639 reviews)
4. [Notion](https://www.softwareadvice.com.au/software/123247/notion-remote-work) — 4.7/5 (2709 reviews)
5. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5059 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/346737/knowledgebase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/knowledgebase-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/346737/knowledgebase> |
| en-GB | <https://www.softwareadvice.co.uk/software/346737/knowledgebase> |
| en-IE | <https://www.softwareadvice.ie/software/346737/knowledgebase> |
| en-NZ | <https://www.softwareadvice.co.nz/software/346737/knowledgebase> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"KnowledgeBase","description":"KnowledgeBase helps you set up a robust help center for your team and your customers. It empowers your team to provide consistent, in-depth answers faster. At the same time, your customers can find answers on their own, day and night. It’s a win-win.\n\nKnowledgeBase is friendly and easy to navigate help desk software that boosts customer experience. Internal knowledge management helps your team organize, manage and share knowledge. Organizing internal product information helps support agents provide consistent answers faster. A quicker response time means more cases handled, more happy customers. The external help center allows your tech savvy customers to find answers themselves, any time of day — even if your agents are off. \n\nKnowledgeBase lets you build a help center that fits your branding. Insights help you draw conclusions, optimize resources and provide data-driven customer support. The external help center is SEO-friendly, so it might attract potential customers in Google. Integrating KnowledgeBase with LiveChat will give your agents instant access to your knowledge base right inside the chat window. All of this happens in an intuitive and easy-to-use dashboard.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5dc905a6-a3e0-400b-84c0-b660469de2f8.png","url":"https://www.softwareadvice.com.au/software/346737/knowledgebase","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/346737/knowledgebase#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Systems","position":2,"item":"/directory/1884/knowledge-management/software","@type":"ListItem"},{"name":"KnowledgeBase","position":3,"item":"/software/346737/knowledgebase","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/software/346737/knowledgebase#breadcrumblist"}]}
</script>