--- description: Review of Summit Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Summit | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [Summit](/software/347167/summitai) # Summit Canonical: https://www.softwareadvice.com.au/software/347167/summitai Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/347167/summitai?page=2) > SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, SymphonyAI Summit is deployable both in public cloud and on-premise, with enterprise-wide functions that go beyond IT to include HR, Shared Services, Facilities, and more. Through AI-driven knowledge intelligence, CIOs and service providers can simplify operations and reduce costs while factoring in on-demand scalability. Leveraging both AI and ML, SymphonyAI Summit can help IT help desks resolve issues faster, manage the end-to-end asset lifecycle, and identify and isolate potential IT issues. Key features of the SymphonyAI Summit Service Management suite include incident and service request management, IT asset discovery, server/application/network monitoring, call management, knowledge management, investigation and remediation management, endpoint configuration, audit reporting, and more. With SymphonyAI Summit, service providers can offer enterprise employees the ease of talking to a digital agent for resolutions to their technology issues. CINDE (Conversational Interface and Decisioning Engine) uses sophisticated natural language processing technologies to understand the intent of an incident, service request, or a query and respond with personalized messages. Intelligently resolving incoming issues automatically, CINDE eliminates downtime and frees up technology teams to focus on high impact projects. And, when human intervention is inevitable, CINDE will transfer to a live agent to ensure your enterprise moves beyond just providing good service to providing exceptional service, quickly, easily, and in a more personal, collaborative way. > > Verdict: Rated **4.4/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 27 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SymphonyAI Summit - **Location**: Los Altos, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 89.00 - **Pricing model**: Per User - **Pricing Details**: SummitAI pricing is an annual subscription for a cloud-based or on-premise solution. There is a minimum requirement of 15 named or 5 concurrent licenses to purchase the platform. SummitAI Service Management comes in two versions—Professional \& Enterprise. Pricing is based on a per Named analyst user and/or per Concurrent analyst user number. Licenses can be purchased in any combination of Named, Concurrent, or mixed. There is no charge for end user use. Please reach out to us directly for your custom demo and quote. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Indonesian, Japanese, Malay, Russian, Thai - **Available Countries**: Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia and 72 more ## Features - AI Copilot - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Routing - Availability Management - Barcode/Ticket Scanning - Benchmarking - CMDB - Capacity Management ## Integrations (25 total) - Amazon CloudWatch - Amazon EC2 - Cisco Jabber - Cove Data Protection - Flexera SaaS Manager - GitHub - Gmail - JIRA Service Management - Jira - Meta for Business - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Excel - Microsoft Teams ... and 10 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CMDB Software](https://www.softwareadvice.com.au/directory/4249/cmdb/software) ## Related Categories - [CMDB Software](https://www.softwareadvice.com.au/directory/4249/cmdb/software) - [IT Management Software](https://www.softwareadvice.com.au/directory/4563/it-management/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) - [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software) ## Alternatives 1. 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[TeamDynamix](https://www.softwareadvice.com.au/software/65333/teamdynamix) — 4.4/5 (150 reviews) ## Reviews ### "Excellent Product" — 5.0/5 > **Verified Reviewer** | *23 August 2017* | Recommendation rating: 10.0/10 > > **Pros**: Very Helpful in managing Day to day activity can manage and track all the tickets raised internally. ----- ### "AI Powered ITSM Solution" — 5.0/5 > **Louis** | *18 November 2022* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai. > > **Cons**: We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens. > > Consulting and Implementation \> Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support \> There is a scope to improve on support. ----- ### "SummitAI review Telecommunications" — 3.0/5 > **Verified Reviewer** | *18 November 2022* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: It has a lot of options you can choose from, very ideal for an IT company. > > **Cons**: The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own. > > Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating. ----- ### "Rajesh Konanki Hexaware Technologies Summit AI Consultant." — 4.0/5 > **Rajesh** | *1 November 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team. > > **Cons**: Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate. > > It's very good product for ITSM modules and asset life cycle tracking under low budget. ----- ### "Summit AI has all the bells and whistles of the Big Guys without the Big Price" — 5.0/5 > **Joyce** | *2 June 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system. The biggest issue we were facing was having multiple tenants in the same instance so that our technicians only needed to have 1 URL. Summit AI was able to meet this requirement and continue to do so 5 years later. > > **Cons**: The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations. > > We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/347167/summitai?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/347167/summitai) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data