--- description: Review of Nectar Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Nectar Desk | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Nectar Desk](/software/348480/nectar-desk) # Nectar Desk Canonical: https://www.softwareadvice.com.au/software/348480/nectar-desk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/348480/nectar-desk?page=2) > Nectar Desk provides cloud-based call center software for a variety of industries. It offers a suite of call center features such as call recording, interactive voice response (IVR), call transfers and agent analytics. Nectar Desk allows users to set up separate call queues; customize business hours, messages and hold music; and configure IVR functions. Calls can be recorded, forwarded to other phones and routed using skills-based routing. Nectar Desk provides managers with agent analytics tools, which allow them to check in on key agent metrics such as average handling time, missed call ratio and agent statuses. This information can help call centers assess agent performance and manage their staffing. Managers can also use call monitoring, barging and whispering to assist agents. Nectar Desk also integrates with customer relationship management (CRM) platforms. Pricing is per user per month. Support is available online, via email and over the phone. > > Verdict: Rated **4.6/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 16 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nectar Desk ## Commercial Context - **Starting Price**: USD 50.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Basic Voice: $29/user/month. Multi-Channel: $49/user/month. Unlimited: $99/user/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Japanese, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 35 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Blended Call Center - CRM - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking ## Integrations (16 total) - ActiveCampaign - Capsule - Capsule - High Level Software - HubSpot CRM - Insightly - Insightly Service - Ontraport - Pipedrive - Salesflare - Salesforce Sales Cloud - ServiceTitan - Shopify - Vonigo - Zingtree ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) ## Alternatives 1. 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I know that it is in the works. > > Our sales success is the result of: - The right staff (capabilities, training and motivation) - The right tools - The right processes. Not only does Nectar comply with the right tools, but it helps on the other two variables. We can train our staff better and keep them more motivated. We have streamlined our call center processes significantly. Moreover, every single Nectar team member has been top notch since the beginning. They were very patient and proactive in setting up our account (integration with our hardline IVR). Their support staff have an amazing response time. And they are also proactive in proposing solutions. You can tell they care about their clients, it's just not about increasing accounts. ----- ### "Our experience with NectarDesk" — 5.0/5 > **Anna** | *7 July 2022* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Pros**: The software is very intuitive not only for me as the person who monitored the calling but also for our agents whom were using the software for calling more than 50 different countries in different regions. > > **Cons**: I would have liked the analytics to be a bit more advanced however we used it solely for calling and did not integrate with our CRM system for contact management hence my response here is a bit biased as we did not use the full extent of available features. > > Overall the support is always responsive on an off occasion that we had issues. The product is intuitive and is continuously being enhanced with new features for better user experience and functionality. I am happy we chose NectarDesk ----- ### "Awful experience" — 1.0/5 > **Damaris** | *6 July 2020* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: The sign up transition was fairly easy. They are quick at communicating. Afterwords its a nightmare. Their support team attempts to help resolve the issues, however they don't provide solutions. > > **Cons**: Their VOIP system times out every 5 seconds, even during calls therefore dropping ours calls. When trying to make the next call we have to refresh their website. Callers cant reach you, we have to constantly refresh the website every 5 seconds, daily. The connectivity is very bad, at times we cant hear the callers or they cant hear us. There are days are unable to use their service, the calls drop one after another when we try to make outbound calls. > > Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions. 2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers. 3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly. 4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs. 5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month\! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?\! 6.They are charging over $500.00 to give us our call recordings in one download. ----- ### "Communication system for kinds of bussineses" — 5.0/5 > **Ilya** | *6 February 2023* | Research | Recommendation rating: 10.0/10 > > **Pros**: The most important is a user-friendly interface that quickly finds every function.With big opportunities with integrations, you can connect your CRM or any other system that you need by requesting it.Friendly support team and the team of Nectar Desk in general. Fast support team feedback, can help you 24/6. > > **Cons**: Some issues with the account include lagging and freezing, but all of them were fixed in 30 minutes, and that\`s the maximum. ----- ### "Essential Software for our Business" — 5.0/5 > **Bettina** | *10 February 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: This is a very user friendly software. > > **Cons**: I wish there was a way to search easier for an email template to edit. > > We use this software to take calls, make calls, email our leads and tracking purposes. I like the fact that their Reps are always available via Chat to assist when something comes up. 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