About innRoad

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges, campgrounds and more. With innRoad, you can handle your day-to-day operations easily with simple check in/out tracking, housekeeping tools for managing clean vs dirty rooms, and customized reports so you can keep your revenue and booking goals on track. You'll save time, increase occupancy, and boost room revenue. innRoad's customized booking engine matches the look and feel of your property’s website, while providing guests with a seamless booking experience. Customers using our booking engine have reported a 20% increase in direct bookings. innRoad gives more visibility to your property through our reliable channel manager. Room inventory and rates are automatically synced through innRoad's direct connection with 100's of online travel agents (OTAs) including Expedia, Booking.com, TripAdvisor, Airbnb, BedandBreakfast.com and more. Other features include: third party integrations, credit-card processing, native GDS integration, 24/7 live phone and email support, unlimited training, new monthly feature releases, free data migration for both past and future reservations, and a dedicated implementation advisor to get your property up and running with innRoad in no time. Plus, there's no hidden fees, no up-charges, and no fine print. Want a system that can do it all while saving you time? We've got you covered. Getting more bookings just got a whole lot easier!
innRoad Software - innRoad Reservations
innRoad Software - Reservations
innRoad Software - innRoad Booking Engine
innRoad Software - Reservations mobile
innRoad Software - innRoad Additional Features Including Performance Reports & Surge Alerts
innRoad video
innRoad Software - innRoad Reservations - thumbnail
innRoad Software - Reservations - thumbnail
innRoad Software - innRoad Booking Engine - thumbnail
innRoad Software - Reservations mobile - thumbnail
innRoad Software - innRoad Additional Features Including Performance Reports & Surge Alerts - thumbnail

innRoad pricing

innRoad does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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innRoad Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.4
Customer Support
4.7
5 reviews of 224 View all reviews
Alex
Alex
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

4
Reviewed on 17/01/2019

Lots of Features, Great Support

Really great, especially on the support front. Ideal for smaller properties that really need a combo PMS + IBE solution. Beats the heck out of many other small vendors out there.

Pros

Honestly, for a PMS/IBE provider, the best thing I can say about innROAD's team is that they are great at following up. A lot of times when you integrate a PMs on property, they little details in integration get lost and the account management team assigned to you barely cares. This team is the opposite. They're very transparent about what their product can and can't do, and they try to find workarounds for antyhing that gets 'out of that lane'... super team, supper support.

Cons

Rate planning ,rate setup and then rate management are all a bit tough to accomplish if you're a veteran revenue manager, BUT... honestly and from one veteran hotelier to another), when IS rate management and loading every really 'easy'? You give me an easy rate management task, and I'll sell you a bridge, how about that? No seriously, other than this ubiquitious aspect of hotel life, its a good product.

Baris
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2020

Once great PM solution with a great customer service

InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far.

Pros

Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

Cons

If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.

Alternatives Considered

Cloudbeds and HotelRunner

Reasons for Choosing innRoad

Customer service of the RMS Cloud was slow to respond and their number of OTA integrations were lower then Innroad that's why we switched to Innroad. Additionally multi language and multi currency support of Innroad was better which was influencial in our decision to make the switch.

Switched From

RMS Cloud

Reasons for Switching to innRoad

Of these alternatives innroad was the best one in terms of customer service and it was one with the highest number of integrations.
Ashley
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
1
Ease of Use
3
Customer Support
3

2
Reviewed on 08/03/2022

Needs to work out issues

InnRoad has the potential to be a great program. There’s a lot of hiccups that need to be fixed first.

Pros

The quantity of functions this software has for the hospitality industry are great. It has the potential of saving tons of time while generating sales, if everything functioned the way they intended.

Cons

There are very frequent platform limitations and errors. We have frequent issues with slow loading of the software, not related to any connectivity issues such as internet. We also run into multiple issues with group reservations and allowing pre/post shoulder booking. Integrations with platforms like Booking.com or Expedia have tons of hiccups to the point it’s not worth having the integrations. We push for direct booking over integrations because of the software limitations.

Response from innRoad

Ashley,

Thank you for leaving a review. We're glad to hear that you're enjoying the quantity of functions available in our software. Our #1 goal is to help hoteliers like you to grow your business.

We're sorry to hear you're having issues with the group reservations features and channel manager. Our client services team will be reaching out to you directly to help resolve these problems and get your team back up to speed.

We strive to provide a great user experience for all customers and are continuously updating our software to reach greater potential. It's with feedback like yours that we're able to continue to improve our offerings.

Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to provide a better customer experience for you.

Best,
innRoad Marketing Team

Replied 16/03/2022
Tammy
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/06/2020

Love this Product!

Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.

Pros

Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Cons

There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

Adam
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/04/2022

Very Happy!

We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates.
I would like to be able to have more than one travel agent % set up.

Pros

How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away.

Cons

I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly.

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