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About NinjaOne
Simplify the complexities of IT management with NinjaOne. We serve over 17,000 IT teams worldwide and provide unparalleled visibility, control, and security across all your endpoints. Our platform is built for MSPs and IT professionals who need a comprehensive suite of features, including endpoint management, patch management, mobile device management, software deployment, remote access, documentation, and backups.
NinjaOne's powerful automation capabilities streamline routine tasks, significantly enhancing productivity and minimizing operational risks. By integrating seamlessly with existing IT and security tools, our platform ensures your IT environment remains agile and secure. Its user-friendly interface empowers teams to focus on strategic objectives rather than daily operational challenges.
At NinjaOne, we're committed to relentless innovation. Our platform continually evolves to meet the demands of every IT team—whether you're a small business or a large enterprise. Our scalable solutions are designed to adapt to the needs of mid-market and enterprise MSPs, ensuring that your IT management is effective and forward-thinking.
In addition to its core features, NinjaOne provides in-depth reporting and analytics, enabling you to monitor and optimize IT performance with a comprehensive view of your environment. The platform's ease of use and powerful automation capabilities make it an ideal choice for IT teams looking to enhance their operational efficiency and strategic impact.
Transform your IT management experience, reduce complexity, and drive better outcomes with NinjaOne. Our consistent G2 No. 1 customer satisfaction ranking speaks for itself. Choose NinjaOne and experience the difference in your IT management.
NinjaOne pricing
NinjaOne does not have a free version but does offer a free trial.
Starting Price:
Free Version:
No
Free trial:
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NinjaOne Reviews
Feature rating
5 reviews of 228
View all reviews
Gil
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 22/11/2022
Best-in-class RMM for internal IT Departments
Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).
Pros
After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.
Cons
Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).
Reasons for Switching to NinjaOne
We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.
Eliot
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 04/12/2023
A solid, simple, modern RMM solution
It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.
Pros
We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!
Cons
Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.
Alternatives Considered
N-centralReasons for Choosing NinjaOne
LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.Switched From
LogMeIn CentralReasons for Switching to NinjaOne
NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.
Jason
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1
1
Reviewed on 03/01/2024
NinjaOne - You are asured to be kicked out of the system repeditivly.
Will never recommend the product to anyone ever.
You are guaranteed to lose all your tickets work.
it is like gaming in the 90's
Save and save often.
Pros
Looks pretty and i would say that is where it ends.
Cons
Constantly logs you out while working,
Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.
Tim
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 22/05/2020
Best RMM tool on the market
I manage an in-house IT department and we always struggled with tracking hardware, history, and status.
No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.
Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.
This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.
Pros
Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.
The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.
Our account manager actually cares and checks in on us every 2 weeks.
Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.
Cons
The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.
Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.
Reasons for Choosing NinjaOne
spiceworks wasn't accurately keeping my hardware up to date.Switched From
Spiceworks Cloud Help DeskReasons for Switching to NinjaOne
Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.
Erik
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 01/09/2020
Ninja RMM was what we were waiting for
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.
Pros
The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.
Cons
Can't name none at the moment, there is always space for improvements, but don't know what fill in here...
