About Namely

Namely provides modern, intuitive HCM solutions including scalable technology, expert-managed payroll and benefits services, and fully comprehensive professional employer services. Backed by a 24-7 customer success team, Namely employs an industry-leading pod support model to help clients anytime they need extra help. Namely Now offers small businesses an HCM including payroll and HR at a budget-conscious price. For growing companies, we have Namely Plus which includes payroll and HR, talent, time, and other tools to engage and enrich their employees. Namely offers Namely Plus People, including managed Payroll and Benefits, for companies looking to free up more time internally for strategy. For the business that wants to expand while minimizing risk and liability, our white-glove comprehensive PEO solution is Namely Complete.
Namely Software - Namely News Feed: Your home base to make announcements, express appreciation, and to celebrate important milestones.
Namely Software - HR Analytics: the data you need to feel confident in your people strategy and proud of your provable results
Namely Software - Talent & Performance Management: connect, engage, and develop your workforce in a platform that your employees actually wants to use
Namely Software - Employee Onboarding: save time and engage new hires before they ever walk in the door with customizable employee onboarding workflows complete with eSignature functionality
Namely Software - Payroll Administration: integrated with all of your HR data and coupled with full payroll tax services, you can be confident your results are delivered accurately and on time
Namely Software - Namely Mobile App: request time off and access paystubs and benefits information from anywhere
Namely video
Namely Software - Namely News Feed: Your home base to make announcements, express appreciation, and to celebrate important milestones. - thumbnail
Namely Software - HR Analytics: the data you need to feel confident in your people strategy and proud of your provable results - thumbnail
Namely Software - Talent & Performance Management: connect, engage, and develop your workforce in a platform that your employees actually wants to use - thumbnail
Namely Software - Employee Onboarding: save time and engage new hires before they ever walk in the door with customizable employee onboarding workflows complete with eSignature functionality - thumbnail
Namely Software - Payroll Administration: integrated with all of your HR data and coupled with full payroll tax services, you can be confident your results are delivered accurately and on time - thumbnail

Namely pricing

Namely does not have a free version and does not offer a free trial. Namely paid version starts at USD 9.00/month.

Starting Price:
USD 9.00/month
Free Version:
No
Free trial:
No

Alternatives to Namely

Namely Reviews

Feature rating

Value for Money
4.0
Functionality
4.0
Ease of Use
4.2
Customer Support
4.0
5 reviews of 435 View all reviews
Sanskriti
Sanskriti
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 10/10/2020

Namely keeps us connected and focused at work.

Namely has helped us to manage the workforce, employee retention, understand data and insights within our organization, and keeping us connected in a single package, and we are able to benchmark our productivity, accountability, and credibility in terms of HR. We are able to set time cards, clock-in features at work, as a result, we are able to get optimum results. Managing time-off requests, sick leave(vacation) for employees has been a lot easier, and also the reporting and analytic feature of Namely has helped to keep track of every record at work. Overall, Namely has helped our organization in managing the workforce, employee engagement along with payroll, benefits, and talent management.

Pros

Namely is simply a great platform for HR, Payroll, and benefits management within the organizational framework, as it helps to create better workplaces with varying functionality to adapt in small to mid-size businesses and comply with different regulations at work.

Cons

No particular downsides of the software. Sometimes, I got a problem syncing employee's data to Namely. The API call is not worth handled by the application and keeps me disconnected. Hope this would be solved in the next update.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that Namely helps you manage your workforce, keep employees engaged, and build a better workplace.

Replied 30/11/2020
Verified Reviewer
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 07/08/2020

Great HRIS and Payroll system with many customizable features

I and a Namely advocate, I was instrumental in recommending and seeting them up for my business. I just think their customer service format changes frequently and it is confusing sometimes to keep up with their preferred communication etiquette.

Pros

We have a ver detailed and multi step performance review process, Namely allowe dus to build the ratings and concepts for our processes. The abilit ti assign multiplie review writers, the steps of approval and the reminders are all key in our operations.

Cons

Our account contacts and the way we communicate has changed at least 3 times in the past year. Sometimes i feel like there is a push to work with customer service only in their prefered way, if you send an e-mail instead of a case or if you mark something urgent that they don't think is urgent.

Alternatives Considered

BambooHR

Reasons for Choosing Namely

The goal for a more detailed performance management builts in our HRIS.

Switched From

ADP TotalSource

Reasons for Switching to Namely

the communication during the sales and demo process and their willingness to customize and work to enhance feautures based on our request.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform to be super customizable, especially when it comes to performance reviews.

As for customer support, we truly apologize for your experience. We are confident that our new Pod Service Model and the Namely Help Community will enhance clients' overall experiences going forward.

Replied 30/11/2020
Emily
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
2
Ease of Use
2
Customer Support
2

2
Reviewed on 22/09/2022

Adequate product for the price

I personally would not partner with Namely in the future, but it worked well enough for the 1 year+ that we had it.

Pros

We decided to go with Namely because it worked well with Germany, and we are an international company. It is unfortunately very difficult to find a product that works well in both Germany and US, since Germany is not a 1st tier country (like Spain, France, England). Germany also has very specific compliance and protocols in place. This was a number 1 feature to us, as well as the price point.

Namely also had relatively simple reporting, we were always able to get what we needed.

Cons

Performance reviews were quite bad (from both an administrative and user standpoint), no ability to plan compensation within the system, difficult to set up work flows and difficult customer service (not able to just chat with someone, needed to email and create a ticket and wait for a response), organization chart was not set up well, work flows were not as simple as they could have been (ie a workflow for managers to be involved when someone was onboarded - had to be entirely manual).

Alternatives Considered

Bob and Personio

Reasons for Switching to Namely

Namely was better for the German side of our business

Response from Namely

Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. We will be sure to relay your feedback and suggestions to our Product team.

Replied 17/10/2022
Melissa
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 24/08/2020

Happy with HRIS

Namely is a good system. It has helped us to make our candidate and employee experience easier and more efficient. We are looking forward to adding the benefits system to replace our current system to really give our employees a central place to go for all of their needs.

Pros

We really like the onboarding tool for our new hires. There are definitely benefits to this system to streamline your process. For the most part, Namely provides an easy to use platform for our new hires to upload and provide their information. I really like the option of the e-signature which allows us to send out documents to individuals or company wide to be signed. Those documents are then available on the employees profile. We like the analytics which allow us to look at a variety of data points about our employees. We are preparing to add Namely benefits to our package and are hopeful that this will allow us to increase our employee experience satisfaction.

Cons

We did not have a great experience with implementation and felt that we were not prepared for our go live. Our original Customer Support person struggled with many of our questions and concerns and we were left to figure a good number of work arounds on our own. We are hopeful that the new system for getting help support will be better for us. We are frequently looking for ways to work around the limitations of the Namely software. The Namely community of users has been helpful to our company.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has enhanced your onboarding process and overall employee experience.

As for implementation, we truly apologize for your experience. We have made several improvements recently, such as introducing Data Migration Services, to ensure that our clients' implementations go smoothly and properly prepare them to go live.

As for customer support, we are confident that our new Pod Service Model will enhance clients' overall experiences and are happy to hear that you have found the Namely Help Community to be helpful.

Replied 30/11/2020
Darlene
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/03/2021

Namely Product Review

My overall experience has been very positive. They have an updated customer service center that provides you with related articles to your question which is very helpful. The customer service reps are usually pretty timely and are always very nice and polite.

Pros

What I like most is the ease of use for our employees. It is a very intuitive system to use and an employee's profile, performance management, PTO and onboarding tasks are visible to them.

Cons

What I like least about this software is that we have brought up questions, multiple times, about performance management system generated responses that do not make sense and they have never been fixed. You will receive an email that says "your approval required" even though the text below it says the review is incomplete.

Alternatives Considered

BambooHR

Reasons for Switching to Namely

Flexibility with the performance management piece, ease of use.

Response from Namely

Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform easy to use. We are also excited to hear that you have enjoyed working with our new Pod Service Model, as it has been designed to enhance clients' overall experiences.

Replied 02/04/2021

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