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About TouchBistro
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business.
Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
TouchBistro pricing
TouchBistro does not have a free version and does not offer a free trial. TouchBistro paid version starts at USD 69.00/month.
Starting Price:
USD 69.00/month
Free Version:
No
Free trial:
No
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TouchBistro Reviews
Feature rating
5 reviews of 399
View all reviews
Stephane
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 10/02/2023
Bang for your buck
The support team was on top of installation and on-boarding. the owner was present.
Pros
Can't beat the price. user friendly. menu management is a breeze.
Cons
For larger organizations integration with other software needs to be easier. reports could be better. seperating reports by time periods is a problem
Response from TouchBistro
Hi Stephane, thank you for your review! We are happy to hear you're enjoying the POS. - ST at TouchBistro
Replied 25/04/2023
Emily
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 18/08/2023
TouchBistro for Resorts
Overall - we've found TouchBistro to be the most robust, yet easy to use program on the market. While other POS might be simpler, TB fulfills more functions than most, while still be easy to navigate.
Pros
We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop.
Cons
One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose.
Response from TouchBistro
Hi Emily, thank you for the kind words! We're glad to see that TouchBistro has had a positive impact at your venue. -Carly
Replied 23/08/2023
Stephen
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
1
Reviewed on 20/12/2024
Shady sales practices, bad service
We were mislead by 2 key things during the sales process.
First being, we can use Moneris for table side payment. This was untrue as you have to initiate the payment from the tablet before proceeding to the table. No sit down restaurant would want to do this and it’s not how it was described to us. We didn’t determine this until the hardware installation stage after we had ordered different compatible terminals from Moneris. The only solution was to switch to chase payments, which we couldn’t do with all our outanding gift cards from the previous POS.
Secondly, we were told our printers would work after giving them model and serial number, this was before signing up. Also upon installation they had firmware from squirrel systems making them incompatible with touchbistro.
When we altered them to the issues and told them we would stick to our current POS due to them not being able to do the key thing we needed they threatened us with the agreement and said we would have to continue to pay.
The company sends daily threatening emails to us and we had to get a lawyer involved.
Pros
Sales team works fast to get you signed up
Cons
Sales team lies about the abilities of the software to get you to sign a contract. They will do anything to keep you locked in even if you didn’t use the service or service up.
Alternatives Considered
Lightspeed RestaurantReasons for Choosing TouchBistro
Told it would integrate for table side but did notSwitched From
Squirrel POSReasons for Switching to TouchBistro
Was tricked by sales team and told we could have table side payment with MonerisResponse from TouchBistro
Hi there - thank you for bringing this to our attention. Please contact us directly at [email protected] with your account details so we can look into this situation further. We look forward to hearing from you.
Replied 06/01/2025
Christi
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 14/08/2023
Overall great experience!
Very happy with everything except the card readers.
Pros
My employees transitioned over to TouchBistro really well. It's really easy to use.
Cons
We have "portable" card readers. They're not very "portable". Very glitchy.
Alternatives Considered
Square Point of SaleReasons for Choosing TouchBistro
Looking for a better integrated experience.Reasons for Switching to TouchBistro
My daughter used this software at her summer job. She told me I wouldn't regret it.Response from TouchBistro
Hi Christi, thank you for the kind words! I'm so glad to hear that TouchBistro has had a positive impact on your venue and staff. -Carly
Replied 23/08/2023
Carlene
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
2
Reviewed on 29/06/2023
Reporting functionality and Chase-based V400m credit card processing are atrocious
I would never recommend this POS to anyone. Support is minimal at best. The customer service representatives try to be helpful with the insurmountable issues we have had, but they need to consult with their "payments team" or "hardware team", both whom are unavailable on Friday evenings through Sunday. On the three busiest days restaurants are open. The functionality and support we were promised do not exist, and as mentioned in the "cons" section, we were fed a whole bunch of misinformation and unfulfilled promises.If you do find this system somehow alluring, do not, under any circumstances use WePay with Chase. It's 3rd party nightmare credit card processing. You cannot refund exact amounts from in-house, even when it is a TouchBistro error due to the POS and V400m allowing for a bill to be paid in full twice after an error code has been issued, but no credit card authorization is noted on the POS. The customer service reps are directed to have you do anything but make their payments team do their job.Is there a better POS out there? I would hope so. I would rather use my RMS from 1998 or Aloha from 2011 than this.
Pros
The functionality of the POS with our iPad minis for order taking is great, and saves our staff time that was traditionally reserved for having to go directly to a work station.
Cons
Reporting is horrific. Daily reports do not provide all information needed (comps, promos, takeout vs. dine in totals,etc.) and also does not subtract cash payouts from total cash on report. When creating EOM reports, we have to look at 5-7 separate reports to get all the data needed.Labor reports do not consolidate tip reporting with labor, nor does it populate total earned for each employee with different job types/rates of pay. I had to create my own spreadsheet so our accountant can actually navigate our payroll.When trying to drill down numbers for a certain menu item and create an Excel report, it will not let you isolate. Onboarding is horrendous. The training materials provided are cursory at best, and support is minimal. We had to figure out how to use the system through trial and error, and I had to write a user's manual for our staff myself. What was promised as functionality/support by the sales team turned out to be patently false.Since the second to last TouchBistro software update, we have had a total breakdown on payment processing with our iPad Minis and V400m. I have called to work this out I think 6 times now? It is still an issue and no one has any answers. The V400m freezes, does not connect to the iPad, cancels payment, takes double payments, and a whole myriad of other issues. Nightmare is putting it gently. All systems are updated and WiFi connectivity is perfect. DO NOT USE WE PAY OR CHASE AT ANY COST!There's so much more that is awful.
Reasons for Choosing TouchBistro
Our Aloha system was no longer supported.Switched From
Aloha CloudReasons for Switching to TouchBistro
Oh, you know, the song and dance. Which turned out to be Cats or Xandau the films instead of Singin' in the Rain or Cabaret.Response from TouchBistro
Hi Carlene, thank you for sharing this feedback. Our team would like to help you further to make the most out of our reporting functionality and to assist with the issues you've been experiencing with your payment devices. Please reach out at [email protected] with your account name!
Replied 10/08/2023
