About Rezku POS











Rezku POS pricing
Rezku POS has a free version and offers a free trial. Rezku POS paid version starts at USD 0.00/month.
Alternatives to Rezku POS
Rezku POS Reviews
Feature rating

- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Sip & Savor and Rezku to the moon and beyond!
There are so many reasons why this works for us! Ease of use and training, stability with the use of the Rezku configured router, a robust CRM package that enables us to use gift cards and rewards, PCI compliance and speed of transactions using their merchant services partner, a reporting structure with real time data, and Ipad based. But most of all, the support level is unbelievable. I don't have much contact now that I have been up for a while, but as we were implementing and learning geting answers by using their chat system was within minutes every time. Yes, I said EVERY time, any day and any hour.
Pros
Very easy to use back and front of house. I make changes and corrections on products, pricing and quantities on the spot to avoid service issues and keep things running smoothly.
Cons
The first few iterations lacked functionality which then delayed our implementation a few months.
Response from Guest Innovations
John, we have a great staff that really cares about the product and our restaurant partners. This review is a great hats off to them.
You have been a pleasure to work with. We are always here to help when you need us.
Paul Katsch, CEO
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Highly recommend this software
We are a brewpub with a small kitchen, beer taps, and wine/liquor service with 2 POS devices. They onboarded us as quickly as we needed, they provide excellent support, and we've not had a single service disruption in the 6 months we've used them. Having the mobile app to see real-time sales and labor numbers, along with the ability to edit menus and discounts/coupons while on the move is amazing. I am pretty picky when it comes to technology. There are some things to overcome, but on the whole, the software and service are solid.
Pros
Support is what they say it is: most chats are responded to in under a minute. I haven't used phone calls often, since my issues tend to be "in the moment" and I need to be able to leave the chat briefly. The simplicity of the interface and the ease in which we can add additional devices: literally as fast as you can buy a tablet. $49 subscription for two devises and $99 for 3-5, with me owning widely-available tablets is appealing. They are and have been very receptive to enhancements and intuitive design changes I've requested.
Cons
Reporting is thorough but disorganized. I'm told it's on the list for enhancements. Different info is in "Reports" and "Exports", with no intuitive reason, and export formats are either a single file type, a choice, or in an unnecessary zip file. All data should be under reports, with an option to export, and in the Excel, CSV, or PFD. Further, for those of us familiar with database design, we desperately need the ability to build custom reports across related tables.
Credit Card payouts (our revenue) are incredibly confusing for holidays. It is very unintuitive to reconcile payments on the days after a bank holiday.
I feel like total fees for credit card processing are a bit high. I am willing to exchange costs in a private manner.
They aren't really set up for merch or events, which has been a challenge as we'd like to sell tickets pairing events, private parties, and be able to return/exchange merch in the system. Additionally, gift cards are not a true product in the system and reporting on their sales is unintuitive.
Alternatives Considered
Toast POSReasons for Switching to Rezku POS
Price- requiring 40 characters so I'm randomly typing to get there.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Avoid at all cost!
Pros
Nothing. I can not think of one thing. .
Cons
The credit card system never working and cost me a ton of money
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Why we chose Rezku
We are a small restaurant/bar that has been open for 5 months, using Rezku since day one. After working in the industry for many years and now starting my own business we were between Toast & Rezku for our system. Customer service is always available when we need them. The system is seemless, just make sure you do the work and set it up properly. I am still making modifications to make it better everyday.
Pros
1. The customer service is so beyond that I have experienced with other POS companies and that wasn't something that I even knew right away. Their support chat has saved me many times in the middle of service when I needed answers immediately.
2. How easy it is to update, customize, and get into the back office. Be sure to download the Back Office App. I like to keep it running in the background for seemless transition and adjustments during service, especially when you are in the first few weeks of opening.
3. It does everything we need, and then some. We are a small bar & restaurant with patio dining too. As an owner that also bartends and waits tables, I can say that with the proper set up of the system, anyone would be happy with Rezku.
Cons
Dislikes, these are pretty nit picky, but still don't love that....
1. The custom reporting isn't as custom as we'd like, but there are a ton of report options in the exports that can do the trick, just need to do more digging.
2. There is no 'print' button while you are in a live order, you need to hit checkout, then 'reprint'. If you are a quick service/counter service only this won't effect you. But, with a full service bar/ restaurant, it's just an extra step.
Alternatives Considered
Toast POSReasons for Switching to Rezku POS
I had used toast for years prior at another restaurant, and I felt that Rezku did everything, and then some for a fraction of the price.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Rezku POS - a must-have to the pizza shop owner
Quick implementation, and conversion from the prior outdated POS system. Getting online ordering in place was quick and easy, and training our drivers to use the platform was quick and painless. Customer service is outstanding, and all of the agents are incredibly knowledgable and well-versed int he product and functionality, and there is minimal wait time to reach an agent.
Pros
Full-featured POS system for pizza industry, with excellent customer service, outstanding training videos and documentation, and great online ordering integration.
Cons
Rezku is a smaller, boutique POS firm, so getting product enhancements are a little slower than I would like. On the other hand, Rezku listens to customers, so I am much more likely to get an enhancement from Rezku than from one of the other major players.