--- description: Review of Mojo Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mojo Helpdesk | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/1888/it-asset-management/software) > [Mojo Helpdesk](/software/352554/mojo-helpdesk) # Mojo Helpdesk Canonical: https://www.softwareadvice.com.au/software/352554/mojo-helpdesk Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/352554/mojo-helpdesk?page=2) > Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting. Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier. Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that tracks time and SLA targets and provides summary reports. Mojo Helpdesk is available in monthly and annual subscription pricing options.The software offers Android and iOS mobile applications. It is available globally and offers customer support in English, Spanish and French. > > Verdict: Rated **4.4/5** by 74 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 74 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Metadot - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Free Trial - No Credit Card Required\! Starting at $14/mo per user get a full set of features perfect for any internal IT helpdesk or customer service team. If you need more features have a look at the BUSINESS and ENTERPRISE PLANS. TEAM: Full ticket tracking Email integration Self service knowledge base Canned responses Custom forms Customer ticket history Satisfaction survey Unlimited automations Business hours SLA monitoring Knowledge base suggester Time tracking Custom views Google integration Single Sign On: Google, Microsoft, SAML, Classlink, etc... Branding BUSINESS: All the features of the team plan plus: Restricted agents Escalation rules Ticket merging Round robin assignment Private knowledge base Advanced security KPI Paper invoice Phone support White-glove service ENTERPRISE: All the features of the business plan plus: Advanced reporting Dedicated account manager Priority support Automated exports Increased quotas Sandbox HIPAA compliance - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Polish, Portuguese, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Automated Routing - Call Center Management - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Dashboard - Data Import/Export - Email Management - Email Templates - Interaction Tracking - Inventory Management - Knowledge Base Management - Macros/Templated Responses ## Integrations (5 total) - Formstack Forms - Meta for Business - Twitter/X - WordPress - Wufoo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.softwareadvice.com.au/directory/1888/it-asset-management/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) - [Online Help Desk Software](https://www.softwareadvice.com.au/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.com.au/directory/3857/schools/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Easy to use" — 5.0/5 > **Verified Reviewer** | *28 August 2019* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Its really easy using this software, a user friendly app. We use Mojo everytime we have issues or problem in our account. I was amaze how easy to use this app cos its not complicated and not over power. Great software\! > > **Cons**: Choices are limited or not all possible issues are available, hope theres more choices to send tickets. > > This software definitely deserves a 10 ratings. Goodjob ----- ### "Mojo-A really easy to use app and very useful" — 5.0/5 > **Laura** | *27 May 2022* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Really easy to use app and very useful. It loads fast, requires no training really to pick up and start using because the design is really intuitive. > > **Cons**: Not much, it is plain looking but I don't care. > > I use it daily to create tickets, escalate tickets and also point our faculty and staff to forms that populate within Mojo. It works very well for all these things. The buttons look like buttons, intuitive design, easy to use. A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute. ----- ### "Helpdesk works quite well though there are couple of limitations that really should not be." — 3.0/5 > **Didzis** | *12 December 2017* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy > > **Cons**: There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed. ----- ### "Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t" — 4.0/5 > **Alexandra** | *11 December 2017* | Recommendation rating: 8.0/10 > > **Pros**: Accessibility. I love that I can access this help desk from my phone and reply back to the users right away. Our previous help desk didn't have that feature. Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying. > > **Cons**: Last month we were receiving spam requests which come in on a daily basis. We enabled "confirmation required" setting for new users in MojoHelp Desk - for now. We tried to block the email addresses by suspending spam users, but that list just keeps populating with new spam users. Hoping these keeps spammers out for now. Also, regarding the report tool, its limited to a certain timeframe, it would be nice if I could pull a group of tickets from 2 years ago. We currently have 4 mojo help desks here at LACMA it would be nice if we could get better pricing for all the forms. We were thinking of adding an additional form but price deterred the department from buying. ----- ### "Easy to use ticketing system." — 5.0/5 > **Samuel** | *13 March 2018* > > **Pros**: I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change. > > **Cons**: With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/352554/mojo-helpdesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/352554/mojo-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data