--- description: Review of Amazon Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Amazon Connect | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Amazon Connect](/software/352892/amazon-connect) # Amazon Connect Canonical: https://www.softwareadvice.com.au/software/352892/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/352892/amazon-connect?page=2) > Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learning, interactive voice response, and call routing. The service caters to businesses of all sizes looking to enhance their customer experience, reduce costs, and boost contact center efficiency. Amazon Connect provides a unified workspace for contact center agents. This workspace delivers a holistic view of the customer and uses generative AI to assist agents. The service also offers AI-powered analytics and optimization capabilities. Additionally, supervisors and managers can view real-time insights, evaluate agent performance and provide tailored coaching to improve customer satisfaction. > > Verdict: Rated **4.5/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 92 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - API - Activity Tracking - Automated Responses - Automated Routing - Automatic Call Distribution - Call Center Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Callback Scheduling - Caller ID - Campaign Management - Chat/Messaging - Contact Management - Dashboard - Generative AI - IVR - Interaction Tracking - List Management ## Integrations (42 total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CXone Mpower - CallMiner Eureka - Centrical - Clinc - Cresta ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Call Accounting Software](https://www.softwareadvice.com.au/directory/4743/call-accounting/software) - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (859 reviews) 2. [CallTools](https://www.softwareadvice.com.au/software/223069/calltools) — 4.8/5 (155 reviews) 3. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 4. [Readymode](https://www.softwareadvice.com.au/software/171343/readymode) — 4.6/5 (136 reviews) 5. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) ## Reviews ### "Good, customizable service" — 5.0/5 > **Anonymous User** | *19 March 2026* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: I find it super easy to use and manage. I find it super simple and easy. Super customizable as well. > > **Cons**: How customizable it can be is a bit of a challenge at times. Its very much lego like in how you build everything > > Positive\! I quite enjoy using the software. It is easy to use if you know what your doing and what you need ----- ### "Great virtual call center solution" — 4.0/5 > **kinury** | *10 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Their virtual call center console, the fact that you have all logs in one console, and being able to export the data for its analysis. > > **Cons**: Quality for calls is not always the best (audio); sometimes call are connected without having a ring. > > Great to interconnect employees and easy to learn the curve for employees. We love that we no longer require a physical phone on each desk. ----- ### "Not the most efficient system" — 2.0/5 > **Victoria** | *24 February 2026* | Insurance | Recommendation rating: 1.0/10 > > **Pros**: The only thing I like about Amazon Connect is we don't have to use our personal phones and can you this line for external calls when it is working. > > **Cons**: Almost Everything\! You have to go to various steps to connect, sometimes it leaves blank messages, sometimes it does not connect and you have to put in a ticket and it takes awhile to get support. Then they just jump on teams when someone is available without a scheduled time. Also it is not reliable, many call saying they called me and it does not ring or allow messages sometimes. > > My overall experience has unfortunately been awful, I have asked to use my personal phone instead and get reimbursed for calls. ----- ### "Good call center software" — 5.0/5 > **Verified Reviewer** | *18 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software. > > **Cons**: It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software. > > Overall I like this product, it provide the basic calling and chat system to our customer, and it is reliable. ----- ### "Reliable IVR with simple interface and ease of usage" — 5.0/5 > **Abhinash** | *26 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support. > > **Cons**: There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time. > > It is an efficient way of tracking any tasks and provides useful analytics tool to record all customer interaction. At a glance, it allows you to see the call history to be able to better serve customer as the user is able to understand the history of the clients' concerns. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/352892/amazon-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/352892/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data