---
description: Review of Manhattan Active Omni Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Manhattan Active Omni | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Retail POS Systems](/directory/4562/retail/software) > [Manhattan Active Omni](/software/352971/manhattan-active-omni)

# Manhattan Active Omni

Canonical: https://www.softwareadvice.com.au/software/352971/manhattan-active-omni

> Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. The digital self-service portal enables clients to track shipment, initiate returns, cancel orders and request customer support callbacks.


Manhattan Active Omni lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. The contact center functionality helps maintain a centralized repository of customer contact and order history, allowing customer service associates to perform order searches, distribute coupon codes and initiate product exchanges. Additionally, with the RFID scanning capabilities, staff members can automatically update and track inventory locations and availability in real time.


Manhattan Active Omni facilitates integration with several third-party solutions. It also provides iOS, Android and Windows mobile applications, allowing employees to manage inventory remotely. Pricing is available on request and support is extended via phone, email, documentation and video tutorials.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Manhattan Associates
- **Location**: Atlanta, US
- **Founded**: 1990

## Commercial Context

- **Pricing Details**: Please contact Manhattan Associates directly for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Activity Tracking
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Recording
- Call Routing
- Call Scripting
- Chat/Messaging
- Communication Management
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Customizable Templates

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Retail POS Systems](https://www.softwareadvice.com.au/directory/4562/retail/software)

## Related Categories

- [Retail POS Systems](https://www.softwareadvice.com.au/directory/4562/retail/software)
- [Retail Inventory Management Software](https://www.softwareadvice.com.au/directory/30/inventory-management-software/software)
- [Wireless / Cellular POS Software](https://www.softwareadvice.com.au/directory/35/cellular-wireless-pos-software/software)
- [Furniture Store POS and Inventory Software](https://www.softwareadvice.com.au/directory/37/furniture-store-retail-software/software)
- [Hardware and Building Materials Store POS Software](https://www.softwareadvice.com.au/directory/49/hardware-pos-software/software)

## Alternatives

1. [Odoo](https://www.softwareadvice.com.au/software/77019/odoo-pos) — 4.2/5 (1294 reviews)
2. [Acumatica Cloud ERP](https://www.softwareadvice.com.au/software/24043/acumatica-manufacturing) — 4.4/5 (243 reviews)
3. [Brightpearl](https://www.softwareadvice.com.au/software/439392/brightpearl) — 4.4/5 (191 reviews)
4. [NetSuite](https://www.softwareadvice.com.au/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2003 reviews)
5. [Gofrugal](https://www.softwareadvice.com.au/software/19891/gofrugal-pos) — 4.4/5 (198 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/352971/manhattan-active-omni)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/inventory-management/manhattan-active-omni-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/352971/manhattan-active-omni> |
| en-GB | <https://www.softwareadvice.co.uk/software/352971/manhattan-active-omni> |
| en-IE | <https://www.softwareadvice.ie/software/352971/manhattan-active-omni> |
| en-NZ | <https://www.softwareadvice.co.nz/software/352971/manhattan-active-omni> |

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