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About Neat
Neat's all-in-one small business accounting and bookkeeping software replaces the guesswork of spreadsheets, handwritten records, and manual invoices. Increase efficiency with real-time reporting, mobile receipt capture, fuss-free customer billing with online payments, and more. Perfect for small teams, add up to five users to one account. Access unlimited, personalized support. 30-day money back guarantee. Try for free today!
Neat pricing
Neat does not have a free version but does offer a free trial. Neat paid version starts at USD 288.00/year.
Starting Price:
USD 288.00/year
Free Version:
No
Free trial:
Yes
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Neat Reviews
Feature rating
5 reviews of 101
View all reviews
Thom
- Used Weekly for 2+ years
-
Review Source
1
Reviewed on 18/01/2018
Neat took a huge backward step when they did away with their desktop version
Pros
Scanning to a database and having receipts associated with the data. When you do get to work with an actual support person, they're really helpful within the hopeless constraints of the program
Cons
Current version is unstable, functionality is hopeless, support appears designed to prevent users access. The company comes over as uber-arrogant with a desperately low level of expertise in their programming department who can't keep up with operating system upgrades
Response from Neat
Hi Thom,
Thank you for the feedback. While we do admit the most recent version of Neat would be best with feature parity - we are currently working on some product improvements we expect our customers will enjoy.
If you ever need assistance, please reach out to [email protected] and we will contact you right back. Again, we appreciate letting us know how you experience has been thus far.
Replied 30/01/2018
Ginger
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 16/10/2018
Great if they allowed software not in the cloud
Pros
The scanner software is great and the documents scan well
Cons
They no longer support a software and want you to store all your scanned documents in the cloud. We only store on our firewall protected server. I'm not paying for document storage so we will use the old software until it will no longer work.
Response from Neat
Hi Ginger,
Thanks for your review. While we no longer provide updates for the retired software, you are certainly free to continue using it on your computer.
We do want to let you know that we provide bank level encryption security for our cloud service and have focused on the cloud because it allows us to provide unlimited storage at no extra cost, access from any web browser to view and share your information, and you can scan from virtually anywhere to the cloud via the Neat mobile app included free with subscriptions to Neat's cloud service.
We'll be here whenever you are ready to try Neat's cloud service.
Replied 02/11/2018
Marcelo
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 25/07/2024
Unfair Business
I have used Neat for many years and approximately 3 years ago I upgraded my subscription to be able to use the QuickBooks connection desktop, my subscription was renewed in February 2024 and on June 15 2024, Neat removed the QuickBooks connection, so I requested to make a downgrade my subscription because I don't see the point in paying for a plan that I don't need, and they informed me that they will not refund my plan because it has been more than 30 days since my subscription was renewed, so Neat stopped providing a service in the middle of my subscription and I am forced to pay for a service that I am not receiving, this doesn't make sense, maybe this is a way for the company to make money. In the end, they want to offer me a discount on my renewal in February 2025, this is ridiculous because if I don't renew my subscription I have paid for a service I didn't receive.
Pros
Good invoice cloud storage and ease to use
Cons
removes features after you sign up for an annual subscription and does not refund money for features that are no longer provided
Response from Neat
Unfortunately, we learned this year that the company we work with to offer the QBD feature would no longer support or offer this tool.
In May and June of this year, we proactively reached out to inform our users about the end of the QBD feature via two emails. Our team helped you set up a downgrade on your account to a cheaper plan. In February your plan will renew on this cheaper plan, but you'll still have access to all these the other wonderful Neat features until then. As such, the team added a future credit to your account for the QBD discontinuation, which would be applied when your account renews in February. We understand your concern regarding the timing of the credit. Therefore, as a gesture of goodwill, we have removed the $50 future credit and instead processed an immediate $50 refund. You will receive this refund within the next 4-9 business days. Your plan will renew at the full price of the downgraded plan in February. We thank you for being a long-time Neat customer.
Replied 02/08/2024
Emily
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 20/07/2019
Recycle your documents and keep an archive on your computer!
It's solved storage space problems with various documents. We keep copies of agreements, employee paperwork, checks, and etc. We used to have huge file cabinet drawers full of various paperwork, however, once we got this software and scanner, we were able to recycle all the documents and organize everything in our computer system in the office. We have cleared up so much storage space using this software alone. This also is more reliable as well, as we are able to look up anything we need and need not worry about losing anything important. It's been helpful to us if we have to look up something for our clients instead of having to sift through papers. It's made customer service a whole lot easier. The organization is simple with this software as well. You can have it stored on your computer and use whatever method of organization you like. If you don't have this, I recommend it.
Pros
I love the fact that it can scan double-sided documents without any more effort than single-sided documents. The fact you can scan a variety of sizes from checks, regular paper, to business cards is amazing. It doesn't take much desk space, which is a major plus. It's been helping keep our office organized and help save the planet so that we don't have to keep drawers full of papers, we can scan, recycle, and move on.
Cons
There's nothing I don't like about it. Like all other pieces of technology, you may have errors, but those are easy to fix with a re-scan or a simple reboot.
Response from Neat
Thank you so much for writing a review!
We are glad to hear that you have been staying Neat with us! Keeping you rganized is our goal. Thank you again!
Replied 29/07/2019
Hersh
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
5
Reviewed on 15/11/2019
Best serive EVER!
Running a bank account with a bank that is actually there for you and is extremely proactive.
Pros
I have never ever come across such a flawless experience. Their clean webpage, the efficiency of opening a bank account, the security entailed in it, the professionalism of their compliance, and most of all their exceptional service.
You can reply to generic emails they send you, you can contact them on the webpage with any question and they will be there for you. They will get back to you with links and solutions etc.
Again, their service is amazing and I am sure anyone will be extremely satisfied working with them.
they have a deal with stripe where new startups don't pay stripe fees.
Cons
I haven't explored thier integrations yet. Once I do I will update.
Response from Neat
Thank you for submitting a review!
We are very happy to hear that you are enjoying Neat!
Awesome to know you are utilizing our features and are enjoying the Neat experience!
Replied 18/11/2019
