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About OpenHotel PMS
OpenHotel PMS is a cloud-based hotel management solution that offers property management, channel management, website hosting, online bookings and reporting within a suite. The product is built for small and midsize hotel businesses.
OpenHotel PMS features a drag-and-drop tape chart, which provides users with a calendar view of real-time room availability. The platform also allows users to define rules for booking packages and hotel deals based on booking periods and number of days.
OpenHotel PMS features rate management, allowing users to define room charges based on different conditions such as close-to-arrival, close-to-departure, minimum stay and applicable discounts. It also features housekeeping management, so hotel staff can view the status of their rooms and allocate staff for needed tasks.
OpenHotel PMS offers customizable reporting and dashboards, which allow users to create reports on reservations, audits, taxes and revenue. The reports are printer-compatible and can be exported to Excel.
OpenHotel PMS pricing
OpenHotel PMS does not have a free version. OpenHotel PMS paid version starts at USD 60.00/month.
Starting Price:
USD 60.00/month
Free Version:
No
Free trial:
No
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OpenHotel PMS Reviews
Feature rating
5 reviews of 19
View all reviews
Salmon
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 26/01/2019
Good and Reliable Services Here!
It allows me confidence of not being double booked which happens a lot to old School document on a sheet of paper sort of Business. It also allows me to market to a dozen vendors seamlessly!
Pros
My Wife enjoys working with it! I learned the basics in half an Hour.
Cons
I would love for them to have a linked program that i can do the same for my Fishing Guiding Part of My business!
Response from OpenHotel
You are both a pleasure to work with. With all the wonderful things that you are doing at the Lodge I know your future will be extremely bright.
Thank you for the kind words.
Replied 07/02/2019
Anna
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 22/02/2023
My favorite over all the other rated PMS systems
I trust that much of my success has been in part because of my software. My employees don't usually make mistakes, but if they did, I have a way of tracking it so I can go back and fix and teach them the right way. I don't need to spend much time on training as it is very intuitive and clever.The system never goes down for maintenance or anything, I have a consistent reliability all year-round.Housekeeping tool is amazing, and it is interactive with all levels of team members from the FD to HK and handyman. It provides for lists with timestamps that provide for an objective manner to assess how my team is doing.I could go on, but I think the best thing is the rate and availability management, its all-in-one page and its interactive. You can make it automatic with your revenue management rules so you keep making money even if you are sleeping.
Pros
I have personally used almost all the softwares listed at Capterra as I have owned many hotels. I trust OpenHotel because they are a lot more efficient than all the other softwares out there and I actually spend less. I have more tools than I can use, and they keep adding more without extra charge. I have my software since 2012 and they do not raise their prices on you.
Cons
I think they should advertise better so people can actually find them, I did a ton of research and Demos before I discovered them.
Reasons for Choosing OpenHotel PMS
The PMS capabilities and the phone support, and price was a big factor.Switched From
CloudbedsReasons for Switching to OpenHotel PMS
The interface functionality and the booking engine skin completely matches my website
Julie
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
1
Reviewed on 06/02/2022
Terrible
Worst program ever! We had nothing but problems. When you call, they try to tell you it's your computer. Not their system. Every. Single. Time!!! It's NEVER their fault. Even though literally EVERYTHING loads on 3 computers, except their program.
I wrote a review mentioning this, and the awful woman [SENSITIVE CONTENT] had the audacity to call my boss and threaten to pull the program. But we were selling, I took it down out of respect for my boss. well, I don't work there anymore, so I'm free to let everyone know how terrible this program is.
The system crashed every other day, at the absolute worst times, of course. You call, and all you get is, it must be your computer. Well, you haven't even checked anything. They didn't even want to hear the problems. The fact I could see all their coding on my screen says the problem is YOURS. But okay.
Nobody is nice there. We just stopped calling and hoped for the best. Usually down a half hour. But sometimes, hours on end. They somehow got my boss to change processor's. wincave. Worst mistake ever! Any refund, the guest never got it. open hotel says it's wincave, wincave says its open hotel. somebody got a whole lot of money somewhere. Each guest had to dispute the charges. It went on for about 7 months. Still wasn't resolved when I left.
save the hassle on this one! You'll be happy you did.
Pros
There isn't a single one. Nothing but problems.
Cons
All of it! It would take all day to list all the cons.
Leeanne
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 02/11/2016
Great PMS system for multi properties company
AMAZING! Easy to learn. Easy access from anywhere in the world or any device. Open Hotel PMS hears our needs and is willing to update software. Affordable for independent hotels, motels of any size. Great value awesome customer service
Pros
User friendliness, Short training and learning for new staff. The combination of a website, GDS, Channel Manager and Email blasts all in one system at a low cost.
Cons
A bit harder for a large property when booking multiple rooms for multiple nights and extended stays. I know they have already done major improvements and plan to do more soon. THANK YOU! Turning a Con into a Pro very quickly is great.
Response from OpenHotel
Leeanne,
Thank you so much! I have heard comments from the staff on how much they enjoy working with you and your team.
Your comment on multiple rooms was very timely. While we have had multiple room capability we realized that it needs to have some additional functionality. The announcement next Tuesday will include many of these updates and some other pretty nice stuff. Watch for the announcement and be ready to smile.
One of the great things about OpenHotel is that we write all of our own code. We have never out sourced a single line. This is why client after client comments on our constant and responsive updates.
Thanks again for your business and for sharing your experience with OpenHotel.
Replied 03/11/2016
Judith
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 16/02/2018
Small Hotel Property using Open Hotel
Pros
I am not a super-tech savvy person, nor is my background in hotel management. Also, our property is a small, independent property, not a cookie-cutter chain property. Having said that, I find the software overall to be easy to use and fairly intuitive. One of its' chief strengths is the excellent customer service, everything from walking me through a difficult process to me being able to ask them to "double-check my work" to make sure that I have set up a new rate plan correctly, for instance.
Cons
I'd like the "Notes" section on any folio to be more prominent, to make it easier for my Front Desk staff to be aware of anything special that they need to know about a reservation. In a perfect world, their tech support would be open 24/7, as we all know that problems don't just arise during the hours of 9-7. The reports section doesn't work as smoothly as I need it to.
Response from OpenHotel
Judith, Thanks for all the stars! and also for the suggestions. Support is always here for any critical issues but you will be happy to know that plans are in the works to extend normal support hours later this year. Watch for an update.
There are a LOT of reports. I will give you a call about why you do not think they run as smoothly as they should. Normally we get rave reviews on reporting.
Again, Thanks for being a great client and for the 25 gold stars.
Replied 19/02/2018
